Inbound customer service representative (Bilingual English/Portuguese Customer Service)

Salary: $12.25 Hourly for 40 hours per week, Bonus, Medical Benefits, Dental Benefits, Life Insurance Benefits, Group Insurance Benefits
Anticipated Start Date: As soon as possible
Location: Kitchener, Ontario (5 vacancies )
Skill Requirements:
Education: Completion of high school, Completion of college/CEGEP/vocational or technical training, Completion of university
Credentials (certificates, licences, memberships, courses, etc.): Not applicable
Experience: 7 months to less than 1 year
Languages: Speak English, Read English, Write English
Work Setting: Private sector, Business services, Tourism
Business Equipment and Computer Applications: Windows, General office equipment, Electronic mail, Word processing software, Database software, Internet browser
Specific Skills: Answer inquiries and provide information to customers, Investigate complaints, Arrange for refunds and credits, Access and process information, Maintain records and statistics
Own Tools/Equipment: Computer, Internet access
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail
Work Location Information: Urban area
Other Languages: Portuguese
Essential Skills: Reading text, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Significant use of memory, Finding information, Computer use, Continuous learning
Other Information:If you are Bilingual English/Portuguese & have call center/customer service experience please apply; Will be dealing with Portuguese speaking clientele. Must be flexible for shifts, Days & Evenings.
Employer: Arvato Digital Services Canada Inc
How to Apply:
Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.
Contact Name: Arvato Digital Services Canada Inc.
By Mail:
235 King St E, suite 1st FlKitchener, OntarioN2G 4N5
In Person between 9:00 and 17:00:
235 King St E, suite 1st FlKitchener, OntarioN2G ,4N5
By E-mail: jobscanada@arvatousa.com
Online: http://www.arvatodigitalservices.com
Business Profile: Arvato Digital Services Canada Inc, the leading provider of customized global outsourcing solutions for customer relationship management.
Web Site: http://www.arvatodigitalservices.com