domingo, 18 de julho de 2010

nnel Partner Support Representative


We currently are looking for a Channel Partner Support Representative for our Latin America and Caribbean region.

Reporting to the Regional Sales Director, the role is responsible for supporting customers and channel partners in the Latin America and Caribbean region to maintain highest customer and partner satisfaction level and ultimately achieve sales growth for the region.

• Manage order processing for various types of sales – new sales, suspension of licenses, transfer of licenses, platform exchange, etc.
• Address inquiries related to sales process and pricing from customers and channel partners
• Prepare sample quotes along with pricing as requested by channel partners
• Provide various administrative and operational support to channel partners including translation of documents from English to Spanish/Portuguese or vice versa
• Conduct channel partner training on sales policies and procedures
• Coordinate training related matters with the Training department for the region
• Fulfill order processing and shipping requests by coordinating with the Finance department
• Liaise with various ACL departments such as Technical Support, Marketing, Product Management and Pre Sales to ensure channel partners’ inquires and needs are addressed
• Manage and coordinate channel partners access to various sales applications such as Extranet, ACL Support Center and Emporium
• Provide support on sales related issues for ACL’s customer facing applications such as Extranet and ACL Support Center
• Conduct researches on potential leads as requested by the Regional Sales Director
• Special projects and process improvement initiatives as requested by the Regional Sales Director

• 3 – 5 years of relevant experience in supporting customers and/or channel partners/distributors
• Experience in the software/technology industry

• Bachelor degree in Business or Commerce or equivalent experience
• Must be fluent in English and Spanish.
• Fluency in Portuguese is an asset

• Customer-oriented attitude and passion for helping and supporting others
• Great relationship management skills
• Efficient, organized and great attention to detail
• Ability to multi-task in a fast paced environment
• Ability to maintain a positive attitude at all times
• Excellent verbal and written communication skills including the ability to clearly describe situations, solutions and policies to partners and customers


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