terça-feira, 24 de maio de 2011

Technical Support Engineer

About Us: VMware (NYSE: VMW), the globalleader in cloud infrastructure,delivers customer-provenvirtualization solutions thatsignificantly reduce IT complexity.VMware accelerates anorganization’s transition to cloudcomputing, while preserving existingIT investments and enabling moreefficient, agile service deliverywithout compromising control. Withannual 2010 revenues of $2.9billion, more than 250,000customers and 25,000 partners,VMware helps organizations of allsizes lower costs, preserve freedomof choice and energize businessthrough IT while saving energy—financial, human and the Earth’s.Our award-winning technology,market-leading position and cultureof excellence provide our 9,000+employees in 40+ locationsworldwide with a platform forprofessional growth and theexcitement of being an early-stageinnovator.
Why work for our Division: The VMware Global SupportServices (GSS) team supports over10,000 companies running VMwareservers in over 100 differentcountries. GSS provides time-zoneoptimized coverage throughout fivesupport centers globally. The GSSteam supports the entire suite ofVMware products for globalcustomers and partners andparticipates in developing newproducts and new versions ofcurrent products. GSS teammembers also participate in productdelivery strategy, productdocumentation, discussion forumswith customers, and expertdocuments publishing. Acommitment to excellence andcustomer advocacy pervades theGSS team, and the workenvironment fosters intellectualstimulation through exchanges withinternal and external customers.The VMware GSS team membersare the “best of the best” supportingbusiness-critical applications in avirtual infrastructure.Why work with our group: Engineers support over 6,000companies running VMware serversin over 100 different countries. Theysupport the entire suite of VMwareproducts for global customers andpartners, interfacing with them viathe phone, email, and web. Theyresolve customer technical issuesthrough diligent research,reproduction, and troubleshootingutilizes system administration,networking, and storage skills.Managers of Technical Support areresponsible for managing highlyskilled technical support teams.They work closely with ourTechnical Support Managementteam, Engineering, Sales, andProduct Marketing teams to ensurethat VMware is delivering overallsuperior service and support to ourcustomers.Job Description Responsibilities- Respond to customer inquiries,primarily by telephone and e-mail- Work flexible schedules, whichmay include evenings, weekends orholidays- Resolve customer technical issuesthrough diligent research,reproduction, and troubleshooting- Work directly with other technicalsupport staff, quality assurance,engineering, sales, marketing,operations, and administration toresolve problems- Document all technical inquiries,develop and review content forknowledgebase- Help test alpha and beta productsRequirements:- Experience in providing Linux/UNIXand Windows technical support tocustomers- Experience with trouble-shootinghardware related issues- Experience troubleshooting 3rdparty application integration- Experience troubleshootingoperating system support- Experience in Performancetroubleshooting- Excellent interpersonal skills- Strong in spoken and writtenEnglish- Minimum of 2-3 years experiencein software and hardware- B.S. in Computer Science,Electrical Engineering, Math, orequivalent work experience- Working knowledge of Microsoft(Windows Server 2003, Windows2000, Windows NT, Windows 98,95, and 3.1; MS-DOS), plus x86platforms, devices, and networkingHighly Preferred Skills- Experience with VMwareWorkstation and / or GSX Server- Experience with database relatedtechnology and administration (SQLServer, Oracle, DB2, etc)- Experience troubleshootingterminal- Experience with Servers (Dell, HP,IBM, etc)- Experience with ServerManagement Software- Experience with Domainintegration / Active Directory- Working knowledge of NovellNetWare or MacOS- Experience with scripting andprogramming- Experience with firewalls andsecurity related issues
Desirable Skills:- Fluent in Spanish and/orPortuguese
To apply: http://jobs.vmware.com/job/Burlington-Technical-Support-Engineer-Systems-Job/1272467/

Channel Marketing Specialist

Job Description: Provide Direction to Districts related to Latin America Region Intel Technology Provider Reseller Program with focus on Small and Medium Business segment as objectives, content, benefits and Coverage. Coordinate overall Latin America Region reseller strategy & value by working closely to different key stakeholders like Latin America Region marketing Business teams, WW Reseller Channel Organization and Corporate Marketing Group to align content, training and messaging for SMB Reseller Channel. Working also with MNC team � MDMs and Sales Mangers - LOEMs to make sure we have single voice on communication to channel, MNC and LOEMs engagement and synergy with Intel Channel program (Resellers and Distis) in order to maximize the utilization of Intel funding.Looking for opportunities to scale program, tools, assets and ITP web site in order to maximize ITP Program Value and amplified Reseller Reach. Budget allocation to support activities targeting SMB ResellersKey processes� Reseller Program Implementation� Recruitment and Establishment of Relationship with Resellers� Process execution overseeing (marketing strategy, strategic alignment with rest of the team)� Distis, MNCs and LOEMS Engagement in ITP Program and Sales Out reconciliation and Proven of performance � POP for agreed Activities.� ITP WEB Site Content Refreshing with support of an AgencyKey metrics / deliverables� # Resellers in the program (recruitment), # of Resellers and People Trained� Intel MSS, volume, revenue, ASP, growth, product mix, brand relevance, account relevance, and Server� Budget efficiency: Return on investment, budget utilization (% and SLA)� ITP WEB Site Utilization: # accounts and # people that utilizes the web site.
QualificationsLanguage skills oral and written on English, Portuguese and Spanish.A Master of Science degree or an M.B.A. degree in Marketing or Business is desirable.More than 5 years of working experience in marketing and have proven record to create strong marketing deliverables. Experience with Reseller Channel accounts on marketing programs is also desirable.Additional qualifications include:- Ability to articulate issues and work collaboratively with others to reach solution- High attention to details and execution focused- Strong program/project management skills with the ability to manage multiple projects at one time- Strong track record of influencing and leading peers and stakeholders
Job Category: Marketing

To apply: https://intel.taleo.net/careersection/10000/jobdetail.ftl?job=398004&src=JB-10400

Marketing Coordinator

Posted on Monday, May 16, 2011
As an Online Marketing Associate, you will position and promote Wowjobs’s products in the Canadian and international markets. Your primary responsibilities will be:
Coordinating with the product team to get our sites ready for international markets.
Monitoring key competitors and significant players in new and existing markets.
Respond to stakeholder requests via email.
Interacting with bloggers, website owners and stakeholders and other online properties to enhance our presence in the local and international markets.
What you will learn:
Helping build and shape products that are used by millions of people across the globe.
Gain significant experience in cutting edge online marketing systems.
Put into practice your writing and critical thinking skills while delivering outstanding solutions to our customers, team members and users.
Excellent written and oral communication skills
Bachelors degree in Business, English or literature.
Ability to take responsibilities of assigned tasks and deliver results with minimal supervision.
Detail oriented and extremely organized
Superior follow-up skills
Very strong internet skills.
Exceptional customer support skills.
Knowledge of French, Spanish, German, Dutch or Portuguese will be a strong asset.

To apply: http://www.wowjobs.org/HostedJob.aspx?q=370

Retail Sales Consultant

Sony is Canada's leading provider of electronic and computer solutions for consumers and business. A wholly-owned subsidiary of Sony Corporation of Japan for over 50 years, Sony of Canada Ltd. has captured people's imaginations and enhanced their lives. Today, Sony is a corporation with convergence at its very heart, well positioned for the future to bring numerous benefits to consumers and businesses by combining hardware, software, content and services.
Retail Sales ConsultantMetropolis at MetrotownBurnaby, BC
As a key member of the Sony Retail Team, this position will be responsible for maximizing personal financial/sales performance while demonstrating first class team leadership, a high level of operational excellence, and delivering exceptional customer service.
Major Responsibilities
- demonstrates a high degree of leadership by example through; personal achievement, performance and development- delivers high levels of customer service, to meet customer needs while enhancing customer satisfaction at store level- manages gross margin performance and productivity to optimize profit- responsible for the protection and maintenance of Sony assets within the store- (capital assets, inventory , equipment, and funds)
In this role, you would have had at least 1 year of retail sales experience.
Preference to candidates with Mandarin and Cantonese fluency. Portuguese fluency would also be an asset.
This is an exciting opportunity for a proven sales person with solid business and customer service experience. If you can help us achieve and surpass our business goals, we invite you to apply for this position.Sony of Canada Ltd. respects your right to privacy. When we collect your personal information, you can be confident that we will handle and store it in a secure manner.Sony of Canada values diversity and is committed to Employment Equity. We encourage all qualified candidates to apply, however only those invited for an interview will be contacted.
Worklife balance self development pay

To apply: https://sony.tms.hrdepartment.com/jobs/221/Retail-Sales-ConsultantBurnaby-BC?lcid=en-US

Senior Support Account Specialist

Description: Salesforce.com is the enterprise cloud computing company. Our portfolio of Software-as-a-Service (SaaS) applications, including our award-winning customer relationship management (CRM), has revolutionized the ways that customers manage and share business information over the Internet. Salesforce.com has evolved from a startup founded by four people in a cramped San Francisco apartment ten years ago to a company described by Barron’s as “the fastest growing business software company in the world.” With more than 3,800 employees, over $1.3B in annual revenues, and over 68,000 customers worldwide, we are proud to contribute to the success of companies of all sizes, in all industries, around the globe. According to Gartner, 25% of all software will be deployed via the cloud computing model by 2011. No matter how you slice it, the future of software is cloud computing. Consider joining the cloud computing leader, Salesforce.com, and be part of the team that is creating this future. Senior Support Account Specialists will be responsible for solving cases by providing consultative, expert knowledge support to Premier customers, which includes conversations with customers to troubleshoot and understand the issue, research and discovery to solve the issue, and escalations to appropriate channels for further investigations and closure. Product knowledge training and weekend OnCall are additional areas of responsibilities. Responsibilities:
Provide prompt and complete resolution to technical challenges and business issues.
Serve as a Subject Matter Expert (SME), in related functional and technical areas
Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base
Provide timely account status reporting both to customers and management.Experience/Skills Required:
BA/BS Degree (or equivalent) in Computer Science, Information Systems (or equivalent)
Experience level varies based on role, but should have background in a customer or account management position in the CRM or related industry
Excellent written and verbal communication skills
Analysis, troubleshooting, and problem solving expertise
Ability to effectively prioritize and escalate customer issues
Detailed, organized, and results oriented
Ability to multi-task and perform effectively under pressure
Solid understanding of Internet technologies, routers, firewalls, web servers, web proxy servers
Understanding of database concepts and data management (RDBMS)
Experience with XML, Java and SQL
Knowledge and experience working with LAN/WAN infrastructure technologies, Web Hosting, LAN/WAN, T1
Ability to read, develop, troubleshoot and debug software in Visual Basic and JavaExperience/Skills Desired:
Familiarity with development environments including Visual Studio, Jbuilder, and AJAX
Experience with TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP
Experience using network troubleshooting tools such as ping, traceroute and nslookup
For some roles, fluency in English and one or more of the following languages; French, Spanish, German, Italian, Japanese, Chinese, Portuguese
To apply: http://www.salesforce.com/company/careers/locations/a0800000000Ab4aAAC/a017000000TgqOj.jsp

Video Games proofreaders

Contrôle linguistique pour jeux vidéos (#21571)
Vous parlez une autre langue que le français et l'anglais? Vous connaissez bien la culture qui se rapporte à cette langue? Vous cherchez un emploi pour l'été? Nous avons un travail super intéressant pour vous. Vous validerez les contenus linguistiques de jeux vidéos et proposerez des traductions mieux adaptées au public cible parlant votre langue.
Langues recherchées :AllemandTurcJaponaisItalienEspagnol (d'Europe)Néerlandais (Dutch)Portuguais (d'Europe)
Vous êtes intéressé? Venez rencontrer Renée, Pierre-Alexandre et Ralph chez Randstad au 810, de Maisonneuve Ouest (Métro McGill)! Apportez une copie papier de votre cv ainsi que 2 références valides.
Appelez-nous au 514-350-0033 et envoyez-nous votre cv à vieuxmtl@randstad.ca!!!Environnement positif et dynamique.
Opportunité unique!Parler, lire et écrire l'anglais.Parler, lire et écrire l'allemand, l'italien, l'espagnol (d'Europe), le néerlandais (Dutch), le portuguais (d'Europe), le japonais ou le turc.Très bien connaître la culture d'une de ces langues.Être axé sur les détails.Aimer la linguistique, la traduction et la culture.Connaître Excel.Aimer jouer à des jeux vidéos.Pierre-Alexandre,Renee,Ralphtéléphone:514.350.0033 télécopieur:514.350.0034Video Games proofreaders (#21571)Your native language isn't French nor English? You know the culture of your native language? You are looking for a summer job? We have a super interesting job for you. You will validate language contents in video games and suggest translations better adapted to the target public speaking your native language.Desired languages:DutchGermanJapaneseItalianEuropean SpanishEuropean PortugueseTurkishYou are interested? Come and meet with Renée, Pierre-Alexandre and Ralph at Randstad located at 810 de Maisonneuve West (Metro McGill)! Bring a copy of your cv + 2 valid references.Call us at 514-350-0033 and email us your cv at vieuxmtl@randstad.ca!!!Optimistic and dynamic environment. Unique opportunityEnglish (spoken, read and written).Native language : German, Italian, European Spanish, Dutch, European Portuguese, Japanese, or Turkish (spoken, read and written).Knowledge of your native language culture.Detail-oriented.Interest in linguistics, translation, and culture.Knowledge of Excel.Video Game player.
Phone Number:514.350.0033
Fax Number:514.350.0034