terça-feira, 27 de julho de 2010

Portuguese Localization Testers Needed

About Laboratoires Bug-Tracker Inc.

Bug-Tracker is a leading Quality Assurance and Localization services provider to publishers and developers in the video games industry. A key factor that differentiates us is our global foothold in North America, Europe and Asia, where our ultra-secure laboratories are located. This allows us to deliver superior services to our worldwide customers through local contacts and resources.

For the last ten years, Bug-Tracker has managed projects in 15 languages for more than 200 clients and partners in over 26 countries. Thanks to the quality of our work, our proven methodologies and our innovative approach to testing, we have successfully worked on more than 3,000 projects including those involving consoles, PC, online games and websites.
Job description:

The Localization Tester will verify the linguistic quality (text and audio) of software and/or video games on current platforms. The tester will report spelling, grammar, syntax and punctuation mistakes, as well as incorrect translations, context issues and incorrect terminology in a database, and propose corrections. The tester will execute these tasks with the help of a test plan and/or checklist and will send a daily report to the Lead Tester.

Task description:

• Verify the linguistic content in video games or software applications.
• Verify that the games are well-adapted to the target language and culture.
• Verify that platform-specific terminology is correctly implemented.
• Review and proofread translated text.
• Occasionally perform small translations.
• Write bug reports in a database.
• Suggest corrections/improvements for the text and audio.

Requirements:

• Perfect mastery of the test language.
• Degree in translation and/or equivalent experience is an advantage.
• Proficiency in writing and proofreading of texts.
• Good communication and team working skills.
• Ability to work independently and diligently.
• Good knowledge of PC hardware/software.
• Gaming experience would be an advantage.
• Excellent knowledge of English.

Applications:
Several positions are available for different lengths of time. We have positions available in Paris and Montreal.
To apply, please send your resume and a cover letter to jobs@bug-tracker.fr (for France) or to jobs@bug-tracker.com (for Canada). Please specify in the subject of your email the title of the position you are applying for. You can also apply online on our website at www.bug-tracker.ca
The email should be addressed to David Cruau (Paris, France) or to Jessica Da Silva (Montreal, Canada).

QA Video Game Tester

Do you have a passion for video games? Looking for an entry level position in the gaming industry?

The games industry’s leading outsourcing service provider, Babel is looking for motivated individuals willing to learn and become part of our team of;

-Functionality Testers (video game tester: find bugs i.e.: crashes, logic and gameplay errors etc.)

-Localisation Testers (video game tester: find linguistic mistakes in either Italian, German, Portuguese, Spanish, Japanese or Dutch)

Please reply with your CV and a short cover letter or by fax (514)788-1405. We’re offering full time, contractual and permanent tester positions.


TESTEUR DE JEUX VIDÉO

Aimez-vous les jeux vidéo ? Aimeriez-vous voir des jeux sur console avant qu’ils soient mis sr le marché ? Alors, que pensez-vous d’être payé pour tester les jeux ?

Le fournisseur de services spécialisés leader dans le domaine des jeux et des loisirs interactifs.

• Testeur de fonctionnalité (le testeur de jeux vidéo trouve des erreurs)
• Testeur de localisation (le testeur de jeux vidéo trouve des erreurs linguistiques dans différentes langues telles que Italien, Allemand, Espagnol, Français, etc.)

S'il vous plaît Réponse avec votre candidature et une pitits page de présentation ou par télécopieur à (514)788-1405. Nous offrons des postes permanents, à temps complet et contractuels.

*Anglais avancé est nécessaire

Apply: job-mftft-1838403144@craigslist.org

Administrative Assistant

Immediate Opening for a part time and possible full time Administrative Assistant.
As an Administrative Assistant, the employee is responsible for filing, documenting, and reviewing confidential information.
In addition, the employee is responsible for providing customer management service to clients via phone, the Internet, and in-person.
In this multi-tasking position, the employee will be responsible for working closely with professional personnel to ensure the timely processing and filing of client satisfaction related data. We are interested in candidates that have excellent attention to detail and good verbal and written communication skills as well as basic math and typing skills.
In addition, qualified applicants should have the ability to prioritize and handle multiple tasks, work in a time critical environment, and most importantly, be a team player. This is a great entry-level position for an employee to make a difference and grow with the company.

Required Skills

- MUST have an excellent command of french and English, other languages an asset Ex. Spanish, Portuguese etc..
-Must be Quick Learner and can work with no supervision
-Must be Self Starter and Self Motivated
-Must have Good Computer Skills (Word and Excel)
-Must have Good Internet Skills
-Must have Good Problem Solving Skills
-Must have Excellent Organization Skills and Attention to Detail
-Must have Excellent Communication Skills
-Must have Excellent Time-Management Skills
-Must have Excellent Customer Service Skills
-Must have a valid passport and be willing to travel


Please submit your cover letter with resume ONLY to the below email address if you possess the necessary qualifications:

Location: Montreal

This is a part-time job with possibility of full time.

Apply: job-z9bsc-1846688912@craigslist.org

Marketing Research Interviewers Needed

We are currently seeking Bilingual - (fluent in Spanish or Portuguese or Italian) people, who are:
Motivated, Professional, Polite and Dependable.
Who have strong communication skills.

Requirements for Applicants:

Excellent command of the English and Spanish or Portuguese or Italian (written & spoken) - French a bonus!
Only apply for this position of your Spanish or Portuguese or Italian is very strong for written & spoken.

Availability: min. 3 Evenings a week/Saturday

Strong Computer and Typing skills


The Job
To make Outbound Calls for Research Purposes Only (No Sales)
Customer Satisfaction Surveys - Though out Canada and the USA

Phone calls accepted from Serious applicants 514.282.2972 ext.400 After 5pm

Project Analyst: Inside Sales

Position Opening

Date: July 23, 2010
Title: Project Analyst: Inside Sales
Type: Permanent, Full-time
Level: Staff
Main functions: Outbound Calling, Interviewing
Industry Sector: Internet/IT

About Technology Evaluation Centers
For over 15 years, Technology Evaluation Centers (TEC) has been the leading online resource global decision-makers trust to help them evaluate, compare and select enterprise application systems. We provide the analyst research, industry information and offer a best practice methodology to significantly reduce the risk of failed IT spend—and rapidly enable better decisions for implementation success.
http://www.technologyevaluation.com

Job Description:
In this role you will effectively contact prospects to analyze and verify if they have potential projects in a timely and efficient manner by:
- Contacting prospects to determine if they have an upcoming software project
- Engaging through discussion the prospect in order to garner information about their business and project.
- Accurately documenting and confirming information for each case.
- Educating the prospect on value-add services and TEC Services.
- Building professional relationships with prospects and internal teams.

Required Skills & Abilities:
- A solid understanding of the enterprise software industry.
- Job experience: 1 to 2 years of previous experience in an office environment.
- Bachelors Degree.
- Technical aptitude with a comfort level utilizing multiple web based applications.
- Excellent communications skills, written and spoken.
- Dedication to customer service and team player.
- Able to work within a rotating shift call center environment.

Salary:
- $30,000+ Based on experience. This position has an annual quota.

Languages:
- English, French and ideally one of: Arabic, Italian, German, Portuguese, Polish, Spanish Chinese – Mandarin/Cantonese

Our team is essential to the success of TEC. If you are a team player who enjoys working on exciting projects, we offer a competitive benefits package and an easily accessible workplace, close to the metro station.

If you are interested in this position, please email your resume to jobs@technologyevaluation.com and refer to: Job Reference: Project Analyst: Inside Sales
*******************************************************************************

We thank all applicants for applying; however, only those candidates selected for an interview will contacted. At TEC, we are committed to diversity and equitable access to employment opportunities based on ability.

HSBCnet Support Officer

Job Description

Be a jetsetter without leaving your chair by acing as our first-level HSBCnet expert for customers in Canada, the US, Mexico, Bermuda, Panama, Brazil, Argentina, Chile, Paraguay, Uruguay, Peru, Columbia, El Salvador, Honduras, Costa Rica… the list goes on. HSBCnet, our answer to seamless, single-platform online banking, is an innovative concept designed to answer clients’ online business needs quickly, securely and from anywhere in the world. And you get to champion this service by answering customer support calls, providing them with the training they’ll need, and assisting with user testing for existing and new systems. Of course you’re an enthusiastic and motivated team player who’s excited by new technologies and positive client feedback – someone who’ll establish a great rapport with colleagues in this progressive and rewarding challenge.





Qualifications and Requirements:




•Experience with web-based technologies.
•Superior interpersonal skills.
•Excellent written and verbal communication skills.
•Exceptional customer focus.
•Time management and prioritization skills.
•Ability to analyze, summarize and communicate complicated issues and provide action recommendations at any level of the escalation chain.
•Fluency in spoken/written Portuguese and English.
•Technical aptitude combined with global corporate banking experience, along with technical help desk experience, will be considered assets.
•Must be able to be in the office by 5am.


If you are seeking a challenging and promising career, HSBC has a world of professional opportunities for you to explore. We offer a competitive Total Rewards Package, including incentive pay, plus reduced rates for loans and mortgages. We make a point of rewarding performance, supporting professional development and providing Work Life Solutions.


How to Apply:
To apply please click the “Apply for this job” link.



At HSBC, we value diversity in our workforce, and encourage all qualified candidates to apply. We appreciate all responses and advise that only those candidates selected for an interview will be contacted.

To apply: https://cahsbc.myvurv.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=8075&szReturnToSearch=1&szWordsToHighlight=

Certified dental assistant (FOR PRIVATE PRACTICES)

Terms of Employment: Permanent, Part Time, Weekend, Day

Salary: $15.00 to $20.00 Hourly for 40 hours per week, Other Benefits, Dental Benefits

Anticipated Start Date: As soon as possible

Location: Toronto, Ontario (3 vacancies )

Skill Requirements:


Education: Some college/CEGEP/vocational or technical training


Credentials (certificates, licences, memberships, courses, etc.): Membership in the Canadian Dental Assistants Association


Experience: Experience an asset


Languages: Speak English, Read English, Write English


Work Setting: General dental practice, Specialty dental practice


Area of Specialization: Radiography


Specific Skills: Prepare patients for dental examinations, Prepare filling materials, Sterilize and maintain instruments, Advise patients on oral hygiene, Clean and polish teeth, Develop X-rays, Record information on patient care, Invoice patients for dental services


Security and Safety: Basic security clearance, Confidential security clearance


Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Repetitive tasks, Physically demanding, Manual dexterity, Attention to detail, Ability to distinguish between colours, Sitting, Combination of sitting, standing, walking, Standing for extended periods


Other Languages: Italian, Polish, Portuguese


Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning


Employer: NHI Nursing & Homemakers Inc.

How to Apply:


Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.


By Mail:
2 Bloor Street West, suite 700Toronto, OntarioM4W 3E2
In Person between 9:00 and 17:00:

2347 Kennedy Rd., suite 204
Toronto, Ontario
M1T 3T8
By Phone: between 9:00 and 17:00: (416) 754-0700
By Fax: (416) 754-4014
By E-mail: admin@nhihealthcare.com
Online: http://www.nhihealthcare.com

Associate - Equities Team, Markets Division

Ref R00191
Location London, Canary Wharf - Canada Square
Directorate Risk
Job Family Regulatory
Division Markets & Capital Markets Sector


Background

The Market Infrastructure and Policy Department is one of three departments which make up the Markets Division. The principle aims of the department are: to identify issues and risks that may affect the fair, efficient and orderly functioning of markets; to deliver effective supervision of market infrastructure providers; and provide policy support on primary and secondary market issues.
The Equity Markets team is responsible for the supervision of the UK equity markets infrastructure, which is a central part of the FSA responsibilities. The exchanges for which the team is responsible include the London Stock Exchange and PLUS Markets as well as a number of investment firms that operate multilateral trading facilities (MTFs) including Chi-X, Turquoise, and BATS Europe. As well as its direct supervisory role, the team provides the equities expertise within the Markets Division, undertaking equity market surveillance and contributing an equities perspective to the development of policy.

A junior associate vacancy has arisen to work as part of the team, supporting the senior supervisor on the supervision of the Chi-X Europe, and participating in the NYSE Liffe supervisory college. The vacancy will offer an excellent opportunity to gain first hand supervisory experience, develop analytical and relationship management skills and knowledge of the operations, issues and developments relating to the equity market infrastructure in the UK. The successful candidate will have good communication and analytical skills, and have a genuine interest in UK securities markets.




What does this job involve ?


Contribute to the ongoing supervisory programme of Chi-X Europe including the preparation and production of reports and papers that support the work, assistance in risk assessment and mitigation programmes, as well as regulatory due diligence on new trading services and products that may have regulatory implications..
Contributing to the work of the Euronext College of Regulators in assessing initiatives that have cross-market implications for the continental Euronext markets and LIFFE. This would involve working collaboratively with the Dutch, French, Portuguese and Belgian regulators to ensure a harmonised response to proposals, whilst taking into account London's position as a financial centre.
Developing and maintaining constructive relationships with the supervised institutions' regulatory and business personnel, and liaising with other FSA departments (such as Policy, Legal and Market Conduct areas) where appropriate.
Provide analytical support to the senior supervisors and contribute to discrete supervisory projects.
Obtaining a good understanding of regulatory and structural issues impacting the securities exchanges and equity markets together with knowledge of the relevant supervisory sourcebook
Undertaking project work and participation in working groups, including cross FSA as appropriate.



Which Essential & Desirable skills are required?

Essential
Drive, enthusiasm and self-motivation
Decision Making: an ability to make timely decisions based on the relevant analysis of the situation and to provide solutions.
Analysis: be able to demonstrate strong analytical skills, with an ability to deal with involved complex issues and to bring logical and reasoned thinking to address them.
Communicate effectively: strong communication skills including the ability to write, and to deliver feedback, clearly and confidently. The ability to adapt your style and approach to meet the needs of the audience.
Teamwork: Excellent team working skills which include a collaborative and participative style to constructively achieve results and deliver agreed outcomes.
Relationship Management: the ability to establish, develop and maintain relationships with all levels of stakeholders, both internal and external.
Be confident in challenging and communicating with management at regulated entities.
Good organisational and time management skills to deal with a high volume and varied portfolio.
Desirable

Project Management skills.
Good negotiation and influencing skills
An appreciation of how exchanges operate.
An understanding of the equity markets.
Experience in dealing with external third parties, such as regulated firms.
Experience in areas such as risk management, risk control and audit etc would be an advantage though not a necessity.



What will I get from the role ?


Contribute to a small friendly team supervising both traditional exchanges and new trading platforms during a time of significant change, including the demands increasing competition and implementation of new EU legislation
Contribute to a successful and lively team with a varied and interesting workload.
Working closely with other European regulators.
Develop significant knowledge of equities markets, market infrastructure, policy issues affecting these areas and build key supervisory skills.
Opportunity to work on institutions with a high profile both within the FSA and externally.
Liaise and participate in discussions on key issues within the FSA and at the exchanges.
Build analytical, relationship and team-working skills.
Exposure to market issues and practitioners.



Additional Website Text


In order to apply for this position you will need to answer the following question:

Why do you believe that you are suitable for this role? Please ensure that you specifically relate your answer to the ESSENTIAL criteria listed in the job advert, covering your relevant skills, technical knowledge and capabilities. (In no more than 300 words).

Further information on the position can be obtained from Jennifer Boneham, Manager, Equity Markets (+44 207 066 1128).

Salary Range: We are looking for someone to operate at the Associate level in the Regulatory job family (REG B) but would be willing to take someone with more junior experience (REG A), (with a view to them progressing to REG B in the future).

Closing Date: 30th July 2010

To applÿ: http://www.i-grasp.com/fsa01/tpl_fsa01.asp?newms=jj&id=33195

CS Account Manager (Customer Services)

Client Services Account Manager (Customer Services)

Do you like to help, support and teach others? Are you patient and thorough in your explanations? Are you a tenacious problem and puzzle solver? If you can answer YES to any of these questions, then you are the right fit for our Client Services Team!

CS - Role & Responsibilities

•Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
•Use system tables to control the setup of the client and the overall system flow
•Troubleshoot, document and refine internal processes
•Participate in quarterly system releases as part of virtual promotion teams
•Test daily system regression of our core system2x day; early and late day shifts
•Document and provide knowledge transfer

CS - Required Knowledge, Skills & Abilities

•Call centre experience and proven technical support experience is an asset
•Able to work an on-call rotation (evenings and weekends, carry pager)
•Willingness to learn, take on new responsibilities and develop a career at Givex
•Multi-tasker who can work to deadlines and perform problem resolution
•Excellent telephone communication skills and writing skills
•Experienced in MS Office products (Word, Excel, Outlook)
•Experienced at troubleshooting; analytical and problem solving skills
•Demonstrated technical aptitude
•Bilingualism an asset (French, Spanish, Portuguese)

To apply: http://www.jobg8.com/JobG8SearchFullView.aspx?aid=JOBG8&jbid=201&jid=2605163

Writer/Narrative Designer (web content) for Disney

COMPANY OVERVIEW
Disney Interactive Media Group (DIMG) is a segment of The Walt Disney Company (NYSE: DIS) responsible for the creation and delivery of Disney branded interactive entertainment and informational content across multiple platforms including online, mobile and video game consoles around the globe. DIMG core businesses include Disney Interactive Studios, which self publishes and distributes a broad portfolio of multi-platform video games, mobile games and interactive entertainment worldwide; and Disney Online, which produces the No. 1 Community-Family & Parenting Web site and an industry-leading suite of online virtual worlds for kids and families.

POSITION SUMMARY
This passionate, authentic communicator will work with a variety of creative team members across multiple disciplines to facilitate community-centric editorial content on the Club Penguin website. The Writer/Narrative Designer (Web Content) is responsible for planning, writing and coordinating copy and other assets as required. The majority of time will be spent building copy for the blog, weaving ideas, content and input from multiple sources into a compelling story.

RESPONSIBILITIES
• Incorporate information from a variety of sources and stakeholders to write/edit compelling content for the Club Penguin website. Coordinate/prepare images and other assets as required.
• Review, moderate and facilitate conversations on the website. Research trending topics and audience feedback in cooperation with Research team.
• Work with Editorial team to coordinate approvals and translations for all content.
• Organize, document and revise website communications strategy as required.
• Collaborate with other departments to ensure that all stakeholder communication requirements are considered. Overarching communications strategy is adapted accordingly.
• Communication via forums and blogs as required.

ADDITIONAL INFORMATION
Relocation will be provided.

HOW TO APPLY (**PLEASE READ!!!**)
*** To expedite the assessment of your application, please DO NOT submit via email. Please submit your application online at www.clubpenguin.com/jobs ***

Req ID 255500

View all Disney Interactive Media Group jobs at www.dimgcareers.com

STUDIO OVERVIEW
Club Penguin ( www.clubpenguin.com ), a division of Disney Online, provides one of the largest and fastest-growing virtual worlds for children. Club Penguin works to maintain a fun and safe online entertainment experience by using filtering technology and live moderators. The virtual world of Club Penguin contains no third-party advertising and is free to use and enjoy, however a subscription membership provides access to additional features that enhance the play experience. Club Penguin is headquartered in Kelowna, British Columbia, Canada, and can be played in English, Portuguese, French and Spanish.
REQUIREMENTS:
QUALIFICATIONS
• BA Fine Arts, Communications, Journalism or equivalent experience.
• 2+ years experience writing for a web audience.
• Experience keeping an interactive blog preferred.
• Intermediate Microsoft Office experience required.
• Experience with web applications (wikis, blogs, forums) an asset.
• Fluent in English.

SPECIFIC SKILLS REQUIRED
• Proven ability to produce high-caliber content for a web audience.
• Passionate about communicating to children: skilled written and verbal communicator.
• Self-motivated and able to work with minimal supervision.
• Collaborative approach to creativity.
• Proven creative writing ability and critical thinking skills.
• Able to distill complex ideas into simplistic, child-friendly communication.
• Creative problem-solver.
• Comfortable with new technology.

To apply: http://www.creativeheads.net/jobdetails.aspx?jobid=9141

Manager, Customer Service

Description


National Bank Financial Group is an employer of choice, having ranked among the top 50 employers in Canada for five consecutive years.
With 17,000 employees, the Bank offers a stimulating and rewarding work environment based on skill, performance, cooperation and quality customer service.


The National Bank is currently looking for a Manager - Customer Service for its Sales and Personal Banking sector located in Toronto.



*** The incumbent of this function must be available to work on Fridays until 8:00pm and on Saturdays from 8:30am to 3:00pm.
*** Please note that the work schedule may vary according to operational needs.


Nature of contribution

Reporting to the Branch Manager, you will help develop business and ensure client loyalty by offering efficient service. You will mobilize a team of representatives to ensure quality service. You will support a team of Financial Services Managers in the achievement of their objectives. You will also ensure optimal communication between the branch and various Bank units. In addition, you will contribute to the overall profitability of the branch.


Main responsibilities

As a Manager - Customer Service, you will ensure that clients are greeted politely and receive courteous, personalized and efficient service. You will set sales referral objectives and transactional products objectives, monitor them and ensure their allocation. You will support a team of representatives in the achievement of their objectives, guide them and advise them with regard to their work methods and sales techniques. You will be responsible for enforcing the application of customer service standards and for managing complaints. You will also ensure the sound management of a team of representatives, create a stimulating work environment, identify training needs and support the development of these resources.

You will also lead the team of representatives in identifying customers' financial requirements, in addition to making sure the team promotes Bank products and services and referring customers to the appropriate individuals. You will ensure that security standards are respected and the procedure in effect is applied. You will also ensure that the operational activities of the branch are carried out in an efficient manner.

In addition, you will produce an improvement plan with regard to the quality of the labour pool. Lastly, you will make sure that the budgets under your control are respected.



Qualifications



•Completed Bachelor's degree in a related field and one year of relevant experience
•Experience in personnel management, an asset
•Sales experience, an asset
•Knowledge of financial products and services, an asset
•Portuguese and Italian (spoken and written), an asset

Equal opportunity employment is an integral part of the Bank's values and commitments.
The Bank offers competitive incentive compensation, along with excellent benefits and continuing education programs.
Only candidates under consideration will be contacted.
In this document, the masculine gender designates both sexes with no discrimination intended, and is used only to facilitate reading.

To apply: https://banquenationaleducanada.taleo.net/careersection/e8k61cf/jobdetail.ftl?lang=en&job=434620

Senior Internal Auditor

Johnson Controls is a world class employer where ingenuity and excellence are welcome. We are a global market leader in Automotive Experience, Building Efficiency and Power Solutions with over 130,000 employees in over 150 countries. For over a century, Johnson Controls has been working to find new ways to improve the places where people live, work and travel, which in turn gives our employees the chance to change the world. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge in an environment that values teamwork, integrity and diversity. Join us now! Your Ingenuity is welcome!

•Proactively plans and leads audits and special projects throughout Europe, Asia, and on occasion the U.S.
•Defines the specific objectives, theory and scope of audit work to be performed, including risk analysis and audit programming.
•Assists in the coordination of relevant international audit activities with the independent public accountants.
•Ensures audit approach and work program addresses the highest risk areas given the time available.
•Determines if subsidiaries are complying with important local laws and regulations.
•Analyzes processes and data and assesses level of compliance with applicable procedures, adequacy of controls, efficiency and effectiveness of operations and accuracy of reported information.
•Drafts and discusses audit findings with lead auditors and management of the audited unit (and higher level management, as appropriate)on a timely basis.
•Completes work-papers appropriate to the type of assignment including review of working papers complied by other Audit Team members as considered necessary.
•As necessary, assists in conducting reviews of hardware, software and data in terms of security, management, and data integrity.

Qualifications

•B.S. or B.B.A. in Accounting or equivalent. Advanced degrees related to business and management are desirable.
•Professional certifications such as CPA , CIA, CMA, and CISA, or similar international certifications, are desirable.
•4-7 years of recent auditing experience or a combination of audit and accounting and finance experience of which minimum 3 years must be from audit, a significant portion of it on site in Europe and Asia. Commensurate experience will be judged on an individual basis.
•Experience should be with a public accounting or industrial firm providing significant exposure to multinational operations.
•Fluency in English required. Other foreign language skills, preferably in Portuguese, German, French or Mandarin Chinese are desirable.
•Experience with Sarbanes Oxley related matters.
•Strong knowledge of internal control theory, major import/export and other important laws and regulations and current GAAS and GAAP. This knowledge must cover Europe, Asia and the U.S.
•Strong skills in cost and inventory accounting, and in manufacturing plant auditing , including financial, operational and control areas. Strong knowledge of accounting for long term construction and facilities management contracts and related service.
•Strong ability to highlight and communicate opportunities for improvement within the organization including increasing profits through better control over its investments, systems, activities and decision making.
•Excellent communications skills, including significant experience in written and oral reports and presentations in English to high-level management.
•Sound managerial skills to enable supervising staff on audits.
•Help ensure Brussels based audit staff team members fulfill their roles, maintain state of the art audit skills, and in due course are ready to transition to roles of increasing responsibility throughout the organization.
•Reasonable familiarity with current computer and network technology.
•Ability to work effectively with people even under difficult circumstances.
•Recognizes that changes in circumstances and customer expectations alter objectives and priorities, and demonstrates adaptability.
•Builds collaborative relationships and contributes to the efforts and accomplishments of teams throughout the JCI organization.

To apply: https://johnsoncontrols.taleo.net/careersection/10040/jobdetail.ftl?lang=en&job=723100&src=JB-13140

Videographer

COMPANY OVERVIEW
Disney Interactive Media Group (DIMG) is a segment of The Walt Disney Company (NYSE: DIS) responsible for the creation and delivery of Disney branded interactive entertainment and informational content across multiple platforms including online, mobile and video game consoles around the globe. DIMG core businesses include Disney Interactive Studios, which self publishes and distributes a broad portfolio of multi-platform video games, mobile games and interactive entertainment worldwide; and Disney Online, which produces the No. 1 Community-Family & Parenting Web site and an industry-leading suite of online virtual worlds for kids and families.

JOB DESCRIPTION
As part of the Production Operations team, the Videographer will create all Disney Online Studios Canada (DOSC) video productions. The Videographer will storyboard, script, produce, shoot, edit and voiceover all training videos, corporate events and Club Penguin production and promotional videos.

RESPONSIBILITIES
• Create video productions from concept to completion stage.
• Assist in the creation of standard DOSC video specifications/guidelines.
• Deliver videos and convert existing videos to standard format per video specifications.
• Convert videos to desired format per stakeholder requests.

REQUIREMENTS
• Some post secondary preferred.
• Knowledge and experience with the complete video production process.
• Production studio experience preferred.
• Experience with Final Cut Studio or Adobe Premiere, Adobe Photoshop, Adobe After Effects, Audio Software, and Adobe Media encoder.
• Fluent in English.

SPECIFIC SKILLS
• Able to take video productions from concept to completion stage.
• Able to clearly communicate training material in script and video form.
• Able to collaborate with creative teams and meet stakeholder requirements.
• Able to execute tasks to the expectation of internal customers and stakeholders.
• Able to work under pressure and meet tight deadlines.
• Detail and customer service oriented.
• Strong collaboration skills.
• Able to work independently and as part of a team.
• Excellent oral and written communication skills.
• Easily able to prioritize.

ADDITIONAL INFORMATION
• Relocation will NOT be provided.
• 3-month temporary position.
• Demo reel showing past work on creative and corporate videos required.

Req ID 257695

View all Disney Interactive Media Group jobs at www.dimgcareers.com

To expedite consideration, we highly recommend that you BOTH upload your resume AND copy and paste the text when creating your candidate profile.

A special privacy policy applies to applicants for jobs based in the Canadian provinces of British Columbia and/or Ontario. Please click on the link titled “Canada Privacy Notice” on the left-hand navigation bar for more information.

STUDIO OVERVIEW
Club Penguin ( www.clubpenguin.com ), a division of Disney Online, provides one of the largest and fastest-growing virtual worlds for children. Club Penguin works to maintain a fun and safe online entertainment experience by using filtering technology and live moderators. The virtual world of Club Penguin contains no third-party advertising and is free to use and enjoy, however a subscription membership provides access to additional features that enhance the play experience. Club Penguin is headquartered in Kelowna, British Columbia, Canada, and can be played in English, Portuguese, French and Spanish.

To apply: https://disney.recruitmax.com/main/careerportal/Job_Profile.cfm?szOrderID=257695

segunda-feira, 26 de julho de 2010

PHYSIOTHERAPY

PHYSIOTHERAPY Assistant P/T 11-5. Long Term Care Home Dundas/Ossington area. Must speak Portuguese. 416-489-8888 mhoover@achievahealth.ca

Talent Research Manager – Latin America and Caribbean

HR Solutions (HRS) enables and supports the HR Business Partners and line managers in the delivery of their business objectives. It is the operational and consultative arm of the Diageo HR Organization. Functions include Resourcing, HRIS, Payroll, Employee Relations, Learning, and all HR systems and processes that enable data transactions, employee inquiries, and administrative activities.
The Resourcing team ensures the best external talent is available to the business when and where needed.
This role will source external talent across Latin America and the Caribbean with a particular focus in Brazil, Argentina, Chile, Peru, and Jamaica.

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Purpose of Role:

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To build high quality external talent pipelines to address both current and future talent needs for Diageo in the region utilizing Diageo’s global recruiting principles.


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Market Complexity:

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Delivers external top talent required to optimize Diageo’s performance, achieve diversity objectives and meet regulatory requirements.
Focuses on assigned functions/regions and works towards the tasks set by talent needs [communicated through Performance and Talent Reviews (PTRs), HR Business Partners and line managers].
Manages a range of relationships with key stakeholders in HR and the Business
This person is a member of the America’s Resourcing team supporting activity in Canada, United States, Latin America & the Caribbean.

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Top Accountabilities:

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· Talent Pools – through effective use of appropriate sourcing channels, build external talent pipelines for current and future vacancies/talent gaps (social networks, talent mapping, on-line recruitment); Maintain external talent information through tracking best talent moves and communicate with them (via Candidate Relationship Marketing)
· Pre-screening – pre-screen external talent to build ‘long list’ of candidates for Hiring Managers and Business Partners to interview, using the Diageo Capabilities as a benchmark
· Team Cooperation– work effectively and efficiently with the America’s Resourcing Team and the HR Business Partners to deliver high caliber “long lists” of candidates for specific roles and ensure placement of the best talent at Diageo in the shortest possible time (Time to hire targets)
· 3rd Party Management– Set up effective relationships with and work with recruitment agencies in the region – key partners in attracting and hiring best talent into Diageo (for no more than approx. 30% of roles)


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Qualifications and Experience Required:

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Fluent in English, Spanish and Brazilian Portuguese (required for consideration)

Experience in one of the leading search firms/recruitment agencies or in-house Talent Acquisition function is critical

Excellent stakeholder engagement, relationship building and influencing skills

Ability to proactively source candidates from a variety of channels.

Customer service mindset

Ability to ensure an excellent candidate experience

Understanding market trends and applying these to sourcing strategies

Ability to use modern technologies in talent attraction processes such as LinkedIn Recruiter

Adept at online search techniques and well versed in online attraction strategies

Attention to detail on systems usage. Excellent system abilities to leverage existing and future system



EEOC Statement (Only for US Users. For other markets, please leave blank) Diageo is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Diageo does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Diageo also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

To apply: https://sjobs.brassring.com/EN/asp/tg/cim_jobdetail.asp?partnerid=11729&siteid=208&jobId=1223349

Coordinateur(rice) de la logistique de transport global

Date de début : today

Taux horaire / salaire annuel : according to experience

Mobilité : none

Global Transport Logistics Coordinator

Lactopur Inc. is a small, well-respected international dairy trading company with family values. Individuals are constantly challenged. We invest a lot in training, and are recognized as being one of the best managed companies in the industry. It is never boring, never dull. It's demanding but gratifying.

The Global Transport Logistics Coordinator is responsible for handling outbound/inbound Ocean and Truck shipments by effectively managing all facets of the transportation cycle from supplier to client.

You are a multi-tasker with developed organizational skills and a positive attitude. You are ready to rise to a new challenge. You are also fluently bilingual.

Responsibilities
• Responsible to coordinate the movement of all products, into destination and out of the origin site to meet the needs of the customer, the accounting personnel, partners and the Traders.
• Ensure shipping and receiving records are entered in the system (NAVision by Microsoft Dynamics) in a timely and accurate manner according to business requirements, and report any quantity discrepancy to the Product Coordinator and Finance Dept.
• Issue and process export documentation from order to final payment and delivery (BL instructions, invoice drafting, etc.).
• Examine letters of credit and provide critical input to the credit and sales department to secure validity of the letter of credit.
• Send export documents through the bank on documentary collection accounts.
• Work with freight forwarders and customs brokers to resolve import/export operational issues.
• Carrier Management as it relates to performance and Rate negotiations
• Insure prompt cargo release and prompt payment to Lactopur.
• Prioritize and organize workload within a multi-task and high stress environment.
• Meet critical deadlines for providing information on forwarding of documents, invoicing and other accounting department needs.
• Maintain accurate and orderly files.
• Maintain up to date freight quotes and actively review whenever possible to always have the latest information on record.
• Establish and maintain contact with clients and vendors in order to insure accuracy and timeliness of export documentation issuance and delivery as well as punctuality of payment of receivables and payables.
• Serve as logistics support and contact person for the international sales department whether they are in the office or in the field.

Qualifications
• Preference for a college degree or a professional degree (e.g. technical D.E.C.) focusing on international logistics.
• 1-2 years experience in international trade and customer service.
• At ease with contacting people over the phone.
• Great negotiations skills.
• Proficient in Microsoft Office Suite (ability to work with spreadsheets and create formulas). Working knowledge of Microsoft Dynamics a plus.
• Perfect English and French oral and written.
• Working knowledge of the Spanish language a plus.
• Fluency in a foreign language desirable (i.e. Arabic, Portuguese).
• Strong customer service skills.
• Excellent organization, priorities evaluation and team integration skills.
• Filing wizard.
• High degree of attention to details, accuracy and quality of work.
• Works well under pressure.
• High degree of availability and ability to work overtime.

Permanent, full time position offered. A pleasant work environment in downtown Montreal, personal and professional development programs offered. Salary according to experience.

Coordinateur(rice) de la logistique de transport global

Lactopur Inc. est une PME renommée dans son secteur d’activité, le commerce international des produits laitiers. Lactopur Inc. est une entreprise avec des valeurs familiales où les employés sont constamment mis au défi. Nous investissons beaucoup dans le développement professionnel et nous sommes reconnus comme une des compagnies les mieux gérées dans l’industrie. Chez nous les journées ne sont jamais monotones. Le travail est demandant mais valorisant.

Le Coordinateur(rice) en logistique de transport global est responsable du trafic entrant et sortant des marchandises sur les vaisseaux ou les camions en gérant de manière efficace tous les aspects du cycle de transport, du fournisseur au client.

Vous êtes une personne qui aime exécuter des multiples tâches de manière concomitante, avec un sens aigu de l’organisation et une attitude positive. Vous aimez les défis. Vous aussi parfaitement bilingue.

Responsabilités
• Responsable de la coordination des mouvements des tous les produits de l’origine jusqu’à la destination à la satisfaction du client, du département de comptabilité, des vendeurs et autres partenaires d’affaires.
• S’assurer que les données des envois et des réceptions sont entrées dans le système informatique (NAVision by Microsoft Dynamics) de manière prompte et an accord avec les protocoles établis.
• Emettre et traiter la documentation à l’exportation depuis l’ordre jusqu’à la livraison (émettre les instructions de BL, ébauche de facture).
• Examiner les lettres de crédit reçues et fournir une critique pertinente et détaillée au département vente et crédit en ce qui concerne sa composition, les risques et sa validité.
• Envoyer des documents d’exportation à travers une banque pour des comptes de remise documentaire.
• Travailler avec les transitaires et conseillers douaniers pour résoudre les problèmes opérationnels lies à l’export/import.
• Gérer la relation avec les transitaires pour toujours négocier les meilleurs prix.
• Assurer l’envoi et le dédouanement rapide du cargo et les payements des clients dans les bons délais.
• Gérer les priorités et organiser la charge de travail sous pression.
• Rencontrer les dates limites critiques imposées et fournir l’information pertinente sur l’envoi des documents, facturation et autres besoins du département de comptabilité.
• Maintenir une filière ordonnée et précise.
• Maintenir une liste des prix de transport maritime récents et réviser ces prix de manière régulière pour avoir l’information la plus récente.
• Établir et maintenir le contact avec les clients et les fournisseurs pour s’assurer de l’exécution parfaite de l’administration de la transaction et du transport.
• Fournir un support logistique et un contact permanent aux vendeurs pendant leur séjour sur le terrain ou au bureau.



Qualifications
• Préférence pour un diplôme universitaire ou technique (e.g. D.E.C. technique, diplôme professionnel) dans la logistique globale.
• 1-2 ans d’expérience dans le domaine du commerce international et le service à la clientèle.
• À l’aise avec le contact client ou fournisseur par téléphone.
• Des habiletés de négociateur.
• Niveau avancé d’utilisation de la suite Microsoft Office (capable de travailler avec des tableaux Excel, macros, etc.). Connaissances en Microsoft Dynamics un plus.
• Niveau expert en anglais et français parlé et écrit.
• Connaissances d’espagnol de travail un plus.
• Connaissance d’autres langues un atout (e.g. arabe, portugais).
• Des fortes habiletés interpersonnelles.
• Une excellente organisation, évaluation des priorités et capacité de s’intégrer dans une équipe.
• Un crack de l’organisation des fichiers.
• Une grande attention au détail dans le travail quotidien pour obtenir des résultats précis et de haute qualité.
• Travaille bien sous pression.
• Haut niveau de disponibilité et capacité de faire des heures supplémentaires au besoin.

Permanent, temps plein. Un milieu de travail plaisant en plein milieu du centre-ville montréalais, des programmes de développement professionnel mis à disposition. Salaire dépendant du niveau d’expérience.

To apply: http://www.jobboom.com/mod-bin/prod/poste_detail.pl?langue=F&p_noPoste=1438031&p_classe=sjwvdAtOk0BvY&cid=JBFlux09CanFrIndeed&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

Inside Sales Representative

General criteria
Essential - English written and spoken - Mandatory

Important - Fluency in Spanish & Portuguese is an asset

Essential - 2 year of previous telephone sales experience

Important - Insurance industry experience an asset

Essential - Proven experience selling software solutions

Job description
Oceanwide is a world-leader in web-based collaborative business solutions with an established worldwide presence in Marine and other specialty lines of insurance. Our applications are designed for companies of all sizes who want to streamline and simplify their operations while improving profitability.

The company employs over 110 people in Montreal and Antwerp and is proud to announce that Oceanwide was ranked 25th in Deloitte’s Technology Fast 50 for Canada and 157th for the Fast Technology 500 for all of North America.


Inside Sales Representative - CargoCover


Primary Responsibilities:

• Inside sales and support by telephone from our Montreal office
• Deliver web based product demonstrations and materials to close new business and increase revenues
• Manage and maintain sales pipeline and drive all Small to Mid size Business accounts to close
• Conduct effective prospecting activities through appointments, cold calling, lead generation and follow-ups
• Provide continuous correspondence with business prospects to reinforce and sell the value of the company’s solution
• Communicate with the software development team on all customer enhancement requests and product requirements.
• Assist with functionality testing to validate business requirements.
• Post and pre-sales support.
• Coordinate CargoCover’s participation in tradeshows including shipments, marketing material, etc


Requirements & Competencies:

• English written and spoken - Mandatory
• Fluency in Spanish & Portuguese is an asset
• 2 year of previous telephone sales experience
• Proven experience selling software solutions
• Insurance industry experience an asset
• University education
• Comfortable working with MS Office


Oceanwide is an equal opportunity employer that offers a fast-paced and dynamic environment. Our employees enjoy competitive salaries, group benefits, an Education Assistance program, and much more.

Thank you for your interest in Oceanwide only those candidates selected will be contacted.

__________________________________________________________________

Oceanwide est un chef de file en matière d’applications d’affaires collaboratives sur le Web. Notre entreprise est présente mondialement dans le domaine de l’assurance maritime ainsi que d’autres spécialités dans le domaine de l’assurance. Nos applications sont conçues pour les compagnies de toutes tailles qui désirent rationaliser et simplifier leur exploitation tout en améliorant leur rentabilité.

Oceanwide compte plus de 110 employés à Montréal et à Anvers, et nous sommes fiers d’annoncer qu’elle s’est classée au 25e rang au palmarès Deloitte Technology Fast 50 pour le Canada, et au 157e rang au Fast Technology 500 pour l’Amérique du Nord.


Représentant des ventes internes - CargoCover


Responsabilités:

• Ventes et support par téléphone de notre bureau à Montréal.
• Faire les démonstrations de nos produits et services afin de procurer les nouveaux clients et augmenter les revenues.
• Gérer et maintenir le « pipeline » et travailler avec les comptes pour les fermer.
• Faire la prospection en utilisant les rendez-vous, les appelles, générations des leads et les suivis.
• Travailler conjointement avec l’équipe du développement pour tous changements et améliorations au produit.
• Assister avec les testes fonctionnelles pour valider les besoins de nos clients
• Support pré et après-ventes.
• Coordonner la participation de CargoCover dans les salons commerciaux incluant l'expédition, le matériel de marketing, etc.

Compétences :

• Anglais fluent (parlé et écrit) – obligatoire
• Espagnol et portugais un atout
• 2 ans d’expérience en ventes par téléphone
• L’expérience pertinente en ventes d’un logiciel
• Connaissances dans le domaine des assurances un atout
• Diplôme universitaire
• Confortable about MS Office.


Oceanwide souscrit à l’égalité professionnelle et offre un milieu de travail dynamique. Nous offrons à nos employés des salaires concurrentiels, un régime d’avantages sociaux, un programme d'aide à la formation, et beaucoup plus.

Merci de l’intérêt que vous portez à Oceanwide. Nous ne contacterons que les candidat(e)s retenu(e)s.

To apply: http://www.jobboom.com/mod-bin/prod/poste_detail.pl?langue=A&p_noPoste=1439810&p_classe=sjSQwC09zn0Pw&cid=JBFlux09CanEnIndeed&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

Localization Quality Analyst

Description

Research In Motion Limited® (RIM)® is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. RIM's portfolio of award-winning products, services and embedded technologies is used by thousands of organizations around the world and includes the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools and software/hardware licensing agreements. RIM is seeking driven individuals who can take our wireless data products to the next level in the global wireless market. Are you ready to make a difference in the world of mobile communications with RIM?

POSITION SUMMARY

As part of the team that manages the overall localization program within the Software organization, the successful candidate will be responsible for reviewing the quality of localized software, documentation, and training content through linguistic testing, across multiple projects. The successful candidate will work with Localization Project Managers, external vendors, software development, and product management to design, develop, deliver, and maintain high-quality localized products.

RESPONSIBILITIES

The successful candidate's responsibilities will include:
Managing terminology and translation memory
Developing and maintaining translation style guide
Testing products, documentation, and training prior to release
Owning, seeking feedback on, and resolving language-related issues
Creating language-specific test cases
Auditing vendor deliverables

Qualifications

ESSENTIAL SKILLS AND QUALIFICATIONS
Degree in Linguists, Computer Science, or other related field
Very strong attention to detail
Experience translating or reviewing products, documentation, or training content
Solid knowledge of software development practices
Exceptional communication abilities and interpersonal skills
Proven ability to lead and influence others across multiple teams
Proactive person who takes initiative and suggests improvements
Desire to work in a dynamic, fast-paced environment
Native speaker in one or more of the following languages: Korean, Italian, German, or Brazilian Portuguese
ADDITIONAL ASSETS
Experience with software testing
Experience in international business
Experience with translation memory and translation memory management
Knowledge of translations tools such as Trados or SDLx
Experience with software translation tools such as Passolo or Catalyst
If you're driven to take wireless technologies to the next level, it's time you join the team at RIM. We offer a challenging environment that fosters creativity and rewards excellence. Employees also have use of our award winning BlackBerry!

© 2010 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

Job: Research & Development
Primary Location: Canada-Ontario-Waterloo
Other Locations: Canada-Ontario-Mississauga, Canada-Ontario-Ottawa
Schedule: Full-time
Hire Type*: Experienced (Regular)
Travel: Yes, 5% of the time
Relocation*: Available
To apply: https://rim.taleo.net/careersection/americas/jobdetail.ftl?lang=en&job=174761&src=JB-11120

Financial Services Manager

Provide customer satisfaction excellence. Respond to walk-in & unassigned customer needs. Responsible for providing a full range of banking products & services, including making personal lending referrals. Meet or exceed target levels of deposit & investment sales by using sales principles & techniques. Develop & maintain banking network of specialists or service support to refer likely clients for other new business. Partner with Service Team to achieve National Service Standards. Use formal & informal opportunities to coach & be coached. Act as knowledgeable & experienced Bank representative, playing strong role in Community.
1) Proficient level knowledge of: Everyday Banking, Investments, Self-Management & Teamwork
2) Functional level knowledge of: Relationship Sales & Management
3) Introductory level knowledge of: Personal Lending, Trust Services, Commercial Lending, Commercial Cash Management.
Desirable: willingness to enroll in external courses and pursue continuous learning.

Portuguese speeking an Asset
To apply: http://www.workopolis.com/EN/job/11577528

Accounting Manager ~ Do you speak Portuguese?

Accounting Advantage proudly represents a publicly listed software company in Vancouver. With operations in Brazil.



We are looking for an ambitious and energetic Accounting Manager to join a dynamic accounting team immediately. You will oversee the accounting/ finance set up and the day-to-day activities.



Responsibilities:

Reporting to the Corporate Controller and working with Executive Management, the Accounting Manager will lead the implementation of accounting procedures and help train the Brazilian accounting team. Significant responsibilities include:



Assisting in the set up of accounting/ finance procedures and policies relevant to this new
Brazilian entity.
Assisting with budgeting and forecasting
Providing financial analysis of operational results and reporting this analysis to Executive Management.
Managing month end closings/reporting as well as information needed for quarterly reviews and annual audits.
Assisting in the preparation of all tax filings.


Requirements:



Accounting designation (CA) CGA
Work independently to oversee/plan tasks and manage time
Demonstrated business acumen and professionalism
Assertive, yet diplomatic interpersonal skills
Excellent organizational skills with an ability to balance multiple priorities in a fast-paced, rapidly changing work environment
Excellent communication (oral & written) with all levels of management
Experience with Microsoft Dynamics GP (Great Plains) and Frx would be an asset.
Exposure to IFRS would be an asset.
Fluent in Portuguese



If you are interested in applying for this fantastic opportunity, please send your resume to Tina Mastre at: tmastre@actadv.com or call Tina at 604-638-8051 for information today! Please visit our website at: www.actadv.ca for other opportunities.



Thank you for your interest!



Tina Mastre
Branch Manager

To apply: http://www.workopolis.com/EN/job/11578736

Client Support Specialist

Sapphire Canada, a division of Randstad Interim Inc., is one of North America's premier technology staffing firms, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools simplify and accelerate your search for opportunities. When you're ready to interview we'll meet with you in person and help you build your career path. Visit www.sapphireca.com to get started!


Client Support Specialist (#124667)

Our Calgary client, located in SE Calgary, is looking for a Client Support Specialist (bilingual English/Portuguese) in a permanent position.

Description:
. Reports to the Client Support Team Lead.
. The Client Support Specialist works directly with clients to provide them with trusted, knowledgeable support in the use of the client's solutions and services.
. The Client Support Specialist understands that our clients' business and adjust the support they provide accordingly.
. They also work with our Sales, Services and Development teams to enhance our clients' experience of client's SaaS based products.


Position Responsibilities and Objectives:
. Provide exceptional client support and answer questions in a professional manner.
. Respond to client phone calls/email/chat to resolve technical issues in a timely fashion to meet our support service level commitments.
. Work with clients to troubleshoot and resolve technical and access issues.
. Contribute to user training and make recommendations for additional training, documentation, and product enhancements to improve user experience.
. Escalate technical problems that can't be resolved by typical means.
. Develop a deep knowledge of client business rules and the clients' applications in order to answer client questions effectively (right answer) and efficiently (in a timely fashion).
. Build and maintain solid relationships with our clients.
. Document client issues and resolutions in the Case Management system.
. Complete special tasks as requested by Sales/Services (i.e. sending mass emails, testing applications, adjusting site access/permissions, etc.).
. Be available for shifts that may begin as early as 7:00 am and end as late as 6:00pm.
. Be available after-hours for rotating "bat-phone" coverage.


Position Skills Required:
. Bilingual - written and oral - English/Portuguese
. Excellent communication skills (oral and written).
. Client-focused, organized and good time management skills with the ability to prioritize.
. Skilled at troubleshooting basic computer/software issues.
. Team player and dependable for the rest of the Client Support team.
. Strong computer and software skills.
. Proficient in Word, Excel and the use of Internet Explorer.
. Knowledge of WebEx and/or other online web meeting tools.


Additional skills (not necessarily required):
. Understanding of the construction build process, its stages and terminology.
. Knowledge of other Web-based computer solutions
. Experience or knowledge of Computer Aided Design and AutoCAD


If your skill set and experience match the above requirements, then don't delay, apply TODAY!!!



Skills:

Bilingual - written and oral - English/Portuguese (Must Have)
Excellent Communications Skills (Must Have)
Troubleshooting basic computer/software issues (Must Have)
Proficient in Word, Excel, use of Internet Explore (Must Have)
Knowledge of WebEx /other online web meeting tools (Must Have)
Computer Aided Design and AutoCAD (Nice to Have)
Understanding of the construction build process (Nice to Have)

To apply: http://www.workopolis.com/EN/job/11578588