HSBCnet Support Officer

Job Description

Be a jetsetter without leaving your chair by acing as our first-level HSBCnet expert for customers in Canada, the US, Mexico, Bermuda, Panama, Brazil, Argentina, Chile, Paraguay, Uruguay, Peru, Columbia, El Salvador, Honduras, Costa Rica… the list goes on. HSBCnet, our answer to seamless, single-platform online banking, is an innovative concept designed to answer clients’ online business needs quickly, securely and from anywhere in the world. And you get to champion this service by answering customer support calls, providing them with the training they’ll need, and assisting with user testing for existing and new systems. Of course you’re an enthusiastic and motivated team player who’s excited by new technologies and positive client feedback – someone who’ll establish a great rapport with colleagues in this progressive and rewarding challenge.





Qualifications and Requirements:




•Experience with web-based technologies.
•Superior interpersonal skills.
•Excellent written and verbal communication skills.
•Exceptional customer focus.
•Time management and prioritization skills.
•Ability to analyze, summarize and communicate complicated issues and provide action recommendations at any level of the escalation chain.
•Fluency in spoken/written Portuguese and English.
•Technical aptitude combined with global corporate banking experience, along with technical help desk experience, will be considered assets.
•Must be able to be in the office by 5am.


If you are seeking a challenging and promising career, HSBC has a world of professional opportunities for you to explore. We offer a competitive Total Rewards Package, including incentive pay, plus reduced rates for loans and mortgages. We make a point of rewarding performance, supporting professional development and providing Work Life Solutions.


How to Apply:
To apply please click the “Apply for this job” link.



At HSBC, we value diversity in our workforce, and encourage all qualified candidates to apply. We appreciate all responses and advise that only those candidates selected for an interview will be contacted.

To apply: https://cahsbc.myvurv.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=8075&szReturnToSearch=1&szWordsToHighlight=