CS Account Manager (Customer Services)

Client Services Account Manager (Customer Services)

Do you like to help, support and teach others? Are you patient and thorough in your explanations? Are you a tenacious problem and puzzle solver? If you can answer YES to any of these questions, then you are the right fit for our Client Services Team!

CS - Role & Responsibilities

•Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
•Use system tables to control the setup of the client and the overall system flow
•Troubleshoot, document and refine internal processes
•Participate in quarterly system releases as part of virtual promotion teams
•Test daily system regression of our core system2x day; early and late day shifts
•Document and provide knowledge transfer

CS - Required Knowledge, Skills & Abilities

•Call centre experience and proven technical support experience is an asset
•Able to work an on-call rotation (evenings and weekends, carry pager)
•Willingness to learn, take on new responsibilities and develop a career at Givex
•Multi-tasker who can work to deadlines and perform problem resolution
•Excellent telephone communication skills and writing skills
•Experienced in MS Office products (Word, Excel, Outlook)
•Experienced at troubleshooting; analytical and problem solving skills
•Demonstrated technical aptitude
•Bilingualism an asset (French, Spanish, Portuguese)

To apply: http://www.jobg8.com/JobG8SearchFullView.aspx?aid=JOBG8&jbid=201&jid=2605163