Bilingual Customer Service Agent: Brazilian Portuguese and English

Innovative Vision Marketing Inc. - North York, ON

Anticipated Start Date: Immediately Bilingual Customer Service Agent: Brazilian Portuguese and English Education: Completion of high school, Completion of college/CEGEP/vocational or technical training Bilingual Requirements: Fluent in Brazilian Portugese and English – Written and Verbal Business Equipment and Computer Applications: Windows Environment, Electronic Email, Web Browser, E-schedules, Various Campaign Specific Applications Area of Specialization: Customer Service, Technical Support Specific Skills: Fluent in oral and written Brazilian Portuguese and English Previous customer service or technical support experience Quality oriented Committed, ambitious, energetic & enthusiastic Technologically inclined Strong multitasking skills Strong decision making skills Ability to diffuse irate customers with a customer first mentality Enjoys working in a fast paced environment Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Attention to detail. Essential Skills: Fluent in Brazilian Portuguese English, Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Significant use of memory, Finding information, Computer use, Continuous learning. Flexible to work in a 24/7 rotating call center environment. JOIN OUR TEAM AND APPLY AT JOBS AT INNOVATIVEVISION.CA OR CALL 416.321.8189, EXTENSION 1607 » Apply Now Please review all application instructions before applying. Apply Now

Customer Service Representative (Part time)

(BPA) Benefit Plan Administrators Limited is a leader in multi-employer benefits. Founded in 1958, BPA Financial Group has over 50 years of experience servicing multi-employer & single employer trust funds. At BPA we know that benefits are important. After all, we are in the business of providing group life, health and pension benefits to trusteed groups throughout Canada. Our employment opportunities are challenging, diverse and rewarding.

10 hours per week

Wednesday 4:00 - 9:00 pm, and Saturdays 7:00 am - noon

In this position, you will:
ü Assist benefit plan members in a courteous and professional manner to understand their individual benefits and entitlements. ü Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect any unusual enquiries to the appropriate senior staff member ü Relieve reception and assist the office with special mail-outs when required. ü Provide guidance in completing various forms

Your qualifications should include:
ü Accuracy and attention to detail ü Ability to learn complexities of multiple benefit packages ü Ability to work well under pressure and accurately process a high volume of work ü Good written and oral communication skills, as well as interpersonal skills. ü Exceptional customer service skills including conflict resolution ü Knowledge of Microsoft Office or similar software. ü Bilingual in Portuguese and/or Italian a definite asset

Your rewards include :
ü An outstanding benefits package ü Continuing education and training plan opportunities ü Open and communicative management style ü Career growth opportunities Please send cover letter and resume to resume@bpagroup.com . Thank you for your interest in Benefit Plan Administrators. Please visit our website at www.bpagroup.com to learn more about us.

Apply Via Email

resume@bpagroup.com

Business Consultant

Varicent Software Incorporated is an innovative software provider delivering measurable improvements for its customers through its industry-leading incentive compensation and sales performance management solutions. We have a strong worldwide presence and a robust network of best in class partners across the globe.We have a strong employee culture that promotes mutual respect, teamwork and transparency. We are currently recruiting for Business Consultants to join our Professional Services team. As a Business Consultant, you will work closely with our clients to identify, design and implement Sales Performance Management (SPM) solutions to meet the clients' business and technical needs.Duties & Responsibilities
Assist with the installation and configuration of the Varicent SPM software application in accordance with the clients' specifications
Assist with the implementation of Compensation Plans, Quota Plans and Territory Management logic within a complete software development lifecycle (SDLC)
Discover appropriate business requirements and design a scalable, flexible and maintainable solution used best in class techniques
Enable both Customers and Partners throughout the implementation lifecycle
Extract, transform and load data
Work with our customers to facilitate and compile test scripts, test cases and overall testing plans
Document and communicate project status regularly to the Project Management team
Coordinate and communicate with the customer's project manager and project resources
Provide expertise to assist in the planning and execution of proposals, proof of concepts and statements of work
Assist the customer in making decisions to properly and creatively utilize features to meet the customer's needs
Present solutions that are consistent with the architecture and the design of Varicent's SPM solutions
Demonstrate the ability to learn new application functionality - strive to be a Product expertQualifications:Education:
Minimum of an undergraduate degree or recognized technical diploma in Business, Information Technology, Computer Science, Engineering or a related disciplineExperience
3-4 years of experience in a consultant role for Enterprise Software projects (configuration/implementation/integration)
Minimum 3+ years of experience in implementing Sales Performance Management solutions
Expertise with full end to end SDLCs which inculdes gathering technical and business requirements, and leading design and testing sessions with external clients
Expertise with configuring applications, executing technical implementations, and technical analysis
Minimum 3 years of experience with Waterfall methodology
Experience in building relational databases
Demonstrated ability to write basic logical queries to facilitate calculations & reporting and to create complex formulas in Microsoft Excel
Strong business communication skills (verbal and written)
Solid understanding of financial reporting concepts
Strong understanding of relational databases
Excellent understanding and hands-on experience with SQL and ExcelAdditional Skills
Minimum 2 years hands-on experience with the following languages and front end technologies
JavaScript
Extract, Transform & Load (ETL) processesTravel Requirements
50% - at times can go up to 75% Travel (Domestic or International)Language Skills
Candidates must be fluent in written and verbal English however, we would also be interested in candidates who speak a second language namely Spanish, French, Portuguese, Mandarin or JapaneseTo Apply:Please apply by email at careers@varicent.com, quoting "Business Consultant -Toronto" on the subject line.We wish to thank all applicants but regret that only those selected for an interview will be contacted.
For more information about Varicent, please visit our website at www.varicent.com.

Audit Analyst

Position: Internal Audit Analyst (Perm Job)
Compensation: Up to $78K
Location: North York

Job Description:
Ø Perform SOX operational testing activities within local business and corporate timeline. Candidate must have ability to independently calculate sample sizes, resolve testing issues, conclude whether testing has passed/failed, etc.
Ø Identify weaknesses in SOX controls, associated risks and opportunities for improvement and communicate findings to the Manager.
Ø Remediation of control failures - assist Manager in monitoring and completing local remediation activities within corporate timeline.
Ø Ensure all SOX documentation is strictly in accordance with Corporate ICFR Manual
Ø Carry-out documentation QA reviews and resolve any documentation related queries
Ø Ensure Corporate SOX reporting tool is update, accurate, complete and reflects any SOX work performed and any related change in control activities on a timely basis.
Ø Lead or assist in the completion of operational/compliance internal audits. This could include all or some of the following elements:
§ Audit planning, scoping areas of interest, detailed testing (with conclusion analysis), providing control recommendations, report writing and related follow-up
§ Liaise and build relationships with local process owners and staff to implement control best practices
§ Continuously monitor processes and procedures with objective of strengthening controls where needed and streamlining process and procedures whenever possible
§ Provide support to external auditors and Corporate internal audit, as required
§ Assist the organization in meeting the requirements of other Corporate compliance programs, related reporting requirements, ad hoc local business requests and other audit projects that may arise
Ø Some current travel may be required (Approximately 10% - mostly within Canada)

Qualifications:
Ø Minimum of 3 years of internal or external audit experience
Ø Prior SAP experience preferred
Ø Strong ability to connect disparate pieces of information
Ø Ability to communicate with all levels of management
Ø Capability to work within a team-based environment
Ø Self-motivated and eager to learn and develop
Ø Resourceful with the ability to think outside of the box
Ø Must be willing to pursue possible international Corporate opportunities
Ø Spanish or Portuguese speaking preferred

Education:
Ø University degree or diploma
Ø Professional designation of CA/CMA/CGA


Please contact Executive Recruiter, Sanah Ravji @ sanah.ravji@ajilon.com or at (416)932-1566 x 3256 if you or your networks would be interested in this job!
3-5 Years

Sanah RavjiOne Financial Place, 1 Adelaide Street EastSuite #2500-416-9321566

REGISTERED NURSE SUPERVISOR

RN SUPERVISOR
PARAMED TORONTO CENTRAL



Candidates are invited to apply for the position of RN Supervisor to work in our ParaMed centre located in downtown Toronto, Ontario.



Reporting to the Care and Service Manager, the RN Supervisor is responsible for the supervision and delivery of high quality services to meet client needs.



RESPONSIBILITIES

· In consultation with the client, develop client care plan where required, and review and evaluate the effectiveness of the care plan to ensure that client needs are met

· Monitor staff schedules and implement an effective recruitment program, where appropriate, to ensure that an adequate number of field staff are available to meet client care and service delivery requirements

· Coordinate with appropriate staff to monitor and ensure that all new employees successfully complete the company and job specific orientation program

· Conduct off-site supervisory visits to monitor and evaluate staff performance and assess client satisfaction and evaluate care delivery to ensure it meets client needs


QUALIFICATIONS

· RN, BScN preferred

· Current registration with the Ontario College of Nurses

· Experience in a supervisory role, preferably in community health care

· Demonstrated time management, interpersonal and communication skills

· Leadership and marketing abilities

· Reliable vehicle and current driver's license is an asset

· Ability to work effectively individually and with others while prioritizing tasks to handle the most urgent first.

· Ability to present information clearly and effectively both verbally whether in person or over the phone, and in writing; an active listener who projects a friendly demeanor.

· Ability to work effectively within a variety of stressful situations and challenges, and with various individuals or groups.

· Ability to collect and use information to thoroughly think through problems and situations; puts information from various sources together to see the 'big picture', and generate creative solutions.

· Ability to prioritize and focus action on what is best for the organization through an understanding of the key business issues.

· Proven integrity through open and honest interactions with colleagues and encourages active participation and commitment from others in the pursuit of common goals; understand roles, set expectations, share information, and build consensus.

· Proven experience in taking personal responsibility for seeking information from various sources enables others' learning through sharing experiences, coaching and mentoring.

· Superb organization, planning, time management and multi-tasking skills.

· Able to speak another language would be an asset e.g. Mandarin, Cantonese, Spanish, Polish, Portuguese etc.



Interested applicants are asked to apply at www.homecarejobs.ca or forward your resume to ccreary@paramed.com