Customer Service Representative (Part time)

(BPA) Benefit Plan Administrators Limited is a leader in multi-employer benefits. Founded in 1958, BPA Financial Group has over 50 years of experience servicing multi-employer & single employer trust funds. At BPA we know that benefits are important. After all, we are in the business of providing group life, health and pension benefits to trusteed groups throughout Canada. Our employment opportunities are challenging, diverse and rewarding.

10 hours per week

Wednesday 4:00 - 9:00 pm, and Saturdays 7:00 am - noon

In this position, you will:
ü Assist benefit plan members in a courteous and professional manner to understand their individual benefits and entitlements. ü Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect any unusual enquiries to the appropriate senior staff member ü Relieve reception and assist the office with special mail-outs when required. ü Provide guidance in completing various forms

Your qualifications should include:
ü Accuracy and attention to detail ü Ability to learn complexities of multiple benefit packages ü Ability to work well under pressure and accurately process a high volume of work ü Good written and oral communication skills, as well as interpersonal skills. ü Exceptional customer service skills including conflict resolution ü Knowledge of Microsoft Office or similar software. ü Bilingual in Portuguese and/or Italian a definite asset

Your rewards include :
ü An outstanding benefits package ü Continuing education and training plan opportunities ü Open and communicative management style ü Career growth opportunities Please send cover letter and resume to resume@bpagroup.com . Thank you for your interest in Benefit Plan Administrators. Please visit our website at www.bpagroup.com to learn more about us.

Apply Via Email

resume@bpagroup.com