sexta-feira, 9 de abril de 2010

Portuguese Customer Support Specialist

Tracking Code
275
Job Description
The Customer Support Specialist is responsible for providing quality and timely customer support to the clients in their particular language market.

The Duties and Responsibilities include, but are not limited to: Providing online support and respond in written communication to client emails; Providing phone support to our VIP clients on an exclusive and limited basis; Assisting in completing translations for our websites and promotional material to clients on an as-needed basis; Conducting online research regarding the trends in your language market; Monitoring language forums in our industry focusing mainly on the specific country of your market and any adjacent countries that speak the same language; Providing necessary feedback/suggestions/improvements to your Manager in areas of customer service and customer satisfaction; Assisting the manager in developing team efficiency processes and improvements to operating procedures.

Required Skills
Verbal and written fluency in Portuguese; Verbal and written fluency in English and/or French is an asset; Possess a full understanding of Portuguese culture, language, market and trends; Attention to detail; Customer friendly attitude; Capable of working with limited supervision; Ability to understand a third language is desirable; Able to adapt and respond to cultural differences in a respectful and professional manner; Able to quickly adapt to and work with new software tools.

Required Experience
1-5 years of Customer Service related experience and prior living/work experience in Portugal/Brasil or other Portuguese speaking country; Bachelor’s Degree in Business, Marketing or Translation (or equivalent) or in the process of receiving a degree is preferred; Advanced experience with Microsoft Office; Excellent ability to search for information on the internet.

Job Location Montreal, PQ, CANADA
Position Type Full-Time/Regular

Maiores informações: http://hostedjobs.openhire.com/epostings/submit.cfm?fuseaction=app.dspjob&jobid=215470&company_id=15946&jobBoardId=1112

Program Manager, International Advisory Services

Accreditation Canada has been fostering excellence in health services across in Canada and internationally for over 50 years. We are equally dedicated to quality within our workplace, offering competitive benefits that include a pension plan, generous vacation entitlements, and comprehensive staff development programs.

When you join Accreditation Canada's team of professional and enthusiastic staff, you will experience the satisfaction of being part of a growing and dynamic organization that truly embodies its values of respect, excellence, integrity, and innovation.

Accreditation Canada has been recognized as a Top 25 Employer in the National Capital Region!

Starting Salary: $72,252 per annum

Responsibilities:

This position is responsible for developing the organization's international consultation and advisory services. Responsibilities include: identifying, developing and maintaining relationships with partners; monitoring and responding to international tenders; representation at conferences and events; and writing proposals, managing projects and supporting Accounts/Project Managers in the transition of projects. The incumbent will also develop and maintain relationships with internal and external suppliers, stakeholders and partners.

Qualifications:

. Master's degree in Business Administration;
. 5 years of varied and progressive experience in project management;
. Experience with the evaluation of business development opportunities, developing proposals, business cases, and development/management of project plans;
. Experience in budget development and monitoring;
. Experience and/or knowledge of the healthcare sector and/or the accreditation process is considered an asset;
. Excellent verbal and written communication skills;
. Highly developed organizational and interpersonal skills;
. Ability to handle multiple priorities and deadlines;
. Ability to speak/write in English and one additional language (such as Spanish, Portuguese, Korean or Arabic) is essential; and
. Technical knowledge of MS Office and Project Management software tools.

Deadline to Apply: Monday April 26th, 2010
Apply by email: careers@accreditation.ca
www.accreditation.ca
Only candidates selected for an interview will be contacted.

SAP Support Consultant, SAP Business User Support

Skills:
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES Excellent diagnostic and technical analysis skills Excellent communication skills Ability to assess, plan and troubleshoot while collecting informa
Date: 4-9-2010

Description: As one of the world's leading providers of business software, SAP delivers products and services that help accelerate business innovation. Today, customers in more than 120 countries and 25 industries run SAP applications - from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations.

PURPOSE AND OBJECTIVES
Do you want to engage in challenging work with enterprise-level customers and be supported with extensive on-going training opportunities for both technical and personal growth?
Join a worldwide Customer Support team of 1500+ where customer problems are our
opportunities. We lead the marketplace through vision, technology and service. We use
creativity to resolve problems and continually improve. We demonstrate a superior ability to work together across multiple sites, geographies, and cultures. Most importantly, we inspire each other, have fun and celebrate achievements.
We are seeking a Support Consultant who is driven by a desire to provide our customers with outstanding technical customer service. Their primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of our SAP Business Objects Software Suite. The Support Consultant will need the ability to support complex environments and provide root cause analysis on a variety of operating systems, platforms, and databases.

EXPECTATIONS AND TASKS
Think independently and apply effective problem solving skills
Recommend known technical solutions and develop workarounds for corrective action
Properly document communications and actions for customer issues in our CRM system
Isolate probable causes of issues; document and monitor Defects and Enhancement Requests
Contribute regularly to the internal and external Knowledge Base
Act as an ambassador for the Business User Support organization
Participate in After Hours Support & Weekend Activities

WORK EXPERIENCE
Support or administration experience with Windows, Linux, Solaris, HP-UX, and AIX
Support or administration experience of databases such as Oracle, SQL Server, and DB2
Support or administration experience with web application servers such as Tomcat, IIS,WebSphere or Weblogic
Support or administration experience with network related tools such as firewalls, proxies and load balancers
Experience in creating new knowledge base articles and whitepapers

TRAVEL
30
Location is either Vancouver, Canada or Orlando, Florida
Ability to speak multiple languages (French, Portuguese or Spanish)

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
Excellent diagnostic and technical analysis skills
Excellent communication skills
Ability to assess, plan and troubleshoot while collecting information about the customer issue
Discover and document new best practices
Computer Science degree/diploma or equivalent industry experience
Desired Skills and Competencies:
Knowledge of SAP BusinessObjects products
Knowledge of SAP Products & Solutions including SAP Netweaver BI & SAP Business Suite
Prior industry experience providing message solving and service delivery for Enterprise
Software
Demonstrate skills at designing and optimizing systems
Troubleshoot distributed systems, including installation, migration, and networking
Ability to speak multiple languages (French, Portuguese or Spanish)

Maiores informações: http://seeker.dice.com/jobsearch/servlet/JobSearch?op=302&dockey=xml/a/a/aa272a2af0ca3e5dcbae2f474fa1a0ba@endecaindex&source=19&FREE_TEXT=

Landscape labourer

Terms of Employment: Seasonal, Full Time, Day

Salary: To be negotiated

Anticipated Start Date: As soon as possible

Location: Hamilton Mountain / Ancaster / Glanbrook, Ontario (3 vacancies )

Skill Requirements:


Education: Not applicable, Not required


Credentials (certificates, licences, memberships, courses, etc.): Not applicable, Not required


Experience: No experience


Languages: Speak English


Work Setting: Park or public area, Golf course, Sports field, Landscape contractor, Commercial establishment, Private home, Institution (hospital, school or church)


Type of Machinery or Equipment: Chain saw, Weed trimmer/edger, Roto-tiller, Pick-up truck, Small engine equipment


Specific Skills: Assist with landscape constructions, Cart and spread topsoil and other materials, Lay sod or seed, Plant bulbs, flowers, shrubs and trees, Water lawns/gardens, Construct walkways and driveways, Write daily basic progress reports


Own Tools/Equipment: Steel-toed safety boots, Hard hat, Safety glasses/goggles, Safety vest, Gloves, Ear plugs


Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Handling heavy loads, Physically demanding, Manual dexterity, Attention to detail, Hand-eye co-ordination, Ability to distinguish between colours, Combination of sitting, standing, walking, Standing for extended periods, Walking, Bending, crouching, kneeling


Work Site Environment: Outdoors, Wet/damp, Noisy, Dusty, Hot


Transportation/Travel Information: Own transportation, Public transportation is not available


Work Location Information: Rural community, Various locations


Other Languages: Portuguese


Essential Skills: Oral communication, Working with others


Employer: Humbers Landscape Contractors

How to Apply:


Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.


By Fax: (905) 648-8222
By E-mail: humberslandscape@gmail.com

Education courses salesperson

Terms of Employment: Permanent, Full Time, Day

Salary: To be negotiated

Anticipated Start Date: As soon as possible

Location: Mississauga , Ontario (2 vacancies )

Skill Requirements:


Education: Completion of college/CEGEP/vocational or technical training


Credentials (certificates, licences, memberships, courses, etc.): Not applicable


Experience: Experience an asset


Languages: Speak English, Read English, Write English


Type of Experience: Salesperson/clerk


Specific Skills: Customer service oriented, Process money, cheque and credit/debit card payment, Suggestive selling, Work with minimal supervision


Transportation/Travel Information: Public transportation is available


Other Languages: Cantonese, Mandarin, Portuguese, Punjabi, Russian, Ukrainian


Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning


Other Information:Evergreen college benefits: Generous Commission Package, Bonuses, Comprehensive training and support, Unlimited Earning Potential, Excellent career opportunities & Extended health insurance.

Employer: Evergreen College

How to Apply:


Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.


By E-mail: Careers@evergreencollege.ca
Business Profile: Evergreen is a private vocational school specializing in Healthcare, Community and Social Work programs, Engineering, Business, IT, Language studies.

Web Site: http://www.evergreencollege.ca

Maintenance labourer - public works (landscaping)

Salary: $12.00 Hourly for 40 hours per week

Anticipated Start Date: As soon as possible

Location: Woodbridge, Ontario (3 vacancies )

Skill Requirements:


Education: Some high school


Credentials (certificates, licences, memberships, courses, etc.): Driver's licence


Experience: 7 months to less than 1 year


Languages: Speak English, Read English, Write English


Work Setting: Private contractors


Equipment Experience: Power mowers


Weight Handling: Up to 23 kg (50 lbs)


Specific Skills: Clean and maintain sidewalks, streets, roads and public grounds, Operate various equipment and machinery, Load and unload trucks with supplies and equipment


Other Languages: Italian, Portuguese, Spanish


Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning


Other Information:Able to work long hours, Have a team oriented, can do attitude with pride of workmanship Love to work outdoors,able to use/operate lawnmower or edger with a technique for residential/industrial lawns

Employer: Express Employment Professionals (Placement Agency)

How to Apply:


Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.


By Mail:
3800 Steeles Ave. W., suite 202
Vaughan, Ontario
L4L 4G9

In Person between 9:00 and 17:00:

3800 Steeles Ave. W., suite 202
Vaughan, Ontario
L4L 4G9
By Phone: between 9:00 and 17:00: (905) 264-7130
By Fax: (905) 264-9803
By E-mail: shabina.townsend@expresspros.com
Online: http://www.expresspros.ca

Concierge - Fairmont Pacific Rim, Vancouver

Position Description:


RESPONSIBILITIES:
Reporting to the Chef Concierge, the Concierge Agent is responsible for:
„X Providing exceptional guest service with a passion to continually exceed expectations, and anticipate guest needs.
„X Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.
„X Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis.
„X Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Vancouver community and hospitality service providers in our area.
„X Strong and effective written and verbal communication with all other departments, highlighting guest requirements to ensure the proper level of service is delivered at all times.
„X Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures.
„X Actively participate in the Fairmont Pacific Rim¡¦s environmental program and department specific initiatives in working towards sustainable operations.
„X To be Health & Safety conscious and actively involved in maintaining a safe work environment.
„X Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
„X Performs any and all other tasks which are assigned by management.
„X Upholds the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials and applying 5 Diamond Service Standards at all times.

QUALIFICATIONS:
„X Thorough knowledge of hotel operations, including Guest Services, Front Desk, Reservations and Royal Service is required.
„X A working knowledge of a second language and its application in the hotel and hospitality industry would be an asset, especially French, Spanish, Japanese, Portuguese and/or German.
„X A thorough understanding of the structure and operation of the hotel, tourism and travel industry.
„X Computer literacy a must including applications in Property Manager, Word, Internet, Excel
„X A seasoned professional, with exceptional presentation and a mature demeanor.
„X Excellent communication skills including written, verbal, body language, facial expressions, telephone and interpersonal and leadership skills.
„X Self-motivated, resourceful, , highly organized, extremely detailed, calm under pressure, effective at multi-tasking, prioritizing, follow up, thinking on the run, problem solving, accountability and the proven ability to work well under pressure.
„X Previously demonstrated the commitment to exceeding guests' expectations at all times.
„X A Post-Secondary Degree or Diploma in Hospitality from a recognized institute is preferred.
„X Strong knowledge and understanding of Whistler and all it has to offer during all seasons is required.

Maiores informações:http://www.fairmontcareers.com/JobDetails.aspx?&cid=0&title=&eid=&pid=1&jid=10152&page=1

Insurance sales representative

Terms of Employment: Permanent, Full Time, Day

Salary: To be negotiated, Commission, Other Benefits, RRSP Benefits

Anticipated Start Date: As soon as possible

Location: Toronto Centre, Ontario (1 vacancy)

Skill Requirements:


Education: Completion of high school, Some college/CEGEP/vocational or technical training, Some university


Credentials (certificates, licences, memberships, courses, etc.): Provincial/territorial licensure


Experience: 2 years to less than 3 years


Languages: Speak English, Read English, Write English


Type of Insurance Experience: Life/health, Property/casualty, Personal, Commercial


Specific Insurance Product Experience: Auto, Disability, Fire


Other Languages: Arabic, Cantonese, German, Italian, Japanese, Korean, Mandarin, Polish, Portuguese, Punjabi, Russian, Spanish, Ukrainian, Vietnamese


Essential Skills: Reading text, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Computer use, Continuous learning


Employer: State Farm Insurance

How to Apply:


Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.


Contact Name: Sandra Grabell
By E-mail: sandra.grabell.prs8@statefarm.com

quinta-feira, 8 de abril de 2010

Personal Support Worker

Terms of Employment: Permanent, Part Time

Salary: To be negotiated

Anticipated Start Date: As soon as possible

Location: Bradford, Ontario (2 vacancies )

Skill Requirements:


Education: Completion of high school, Completion of college/CEGEP/vocational or technical training


Credentials (certificates, licences, memberships, courses, etc.): First Aid Certificate, Cardiopulmonary Resuscitation (CPR) Certificate, Health Care Aid Certificate, Personal Support Worker Certificate


Experience: 1 to less than 7 months


Languages: Speak English, Read English, Write English


Type of Clientele: Seniors, Elderly, Persons with a mental health disability, Persons with a disability, Female, Male


Specific Skills: Prepare, cook and serve meals, Plan menus for special diets, Perform light housekeeping and cleaning, Teach homemaking or life skills, Provide personal care, Provide companionship, Aid clients with bathing and other aspects of personal hygiene


Work Location Information: Work in employer's/client's home


Transportation/Travel Information: Own transportation


Work Conditions and Physical Capabilities: Combination of sitting, standing, walking, Bending, crouching, kneeling


Security and Safety: Criminal record check, Immunization records, Tuberculosis test


Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information


Other Information:Client only speaks Portuguese. Successful candidates will be fluent in Portuguese and English. Interviews will be held in North York, Ontario.

Employer: AgTa Home Health Care and Nursing Inc.

How to Apply:


Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.


Contact Name: Jenny
By Fax: (416) 630-4814
By E-mail: jobs@agtahomecare.com
Business Profile: Home care Service Provider

Web Site: http://www.agtahomecare.com

domingo, 4 de abril de 2010

Senior Manager - Recruitment Strategy

Location: Greater Toronto, Ontario, Canada

Firm Service: Firm internal

Reference Code: CA- EKMMA36716

Type of Position: Full-time

Job Description

Deloitte, one of Canada's leading professional services firms, provides audit, tax, consulting, and financial advisory services through more than 7,700 people in 57 offices. Deloitte operates in Québec as Samson Bélair/Deloitte & Touche s.e.n.c.r.l. Deloitte is the Canadian member firm of Deloitte Touche Tohmatsu.

Your career is important to you. It's important to us, too. The time is right for you to join Deloitte, ranked one of Canada's Best Employers for 2009.

At Deloitte, we're committed to recognizing, affirming and celebrating the diversity of opinion, talent and expertise that make each person unique.

A career at Deloitte will offer you the opportunity to:
■Work in a fast growing and exciting organization with professionals who are eminent in their respective field
■Have challenging and interesting work in a team environment
■Continue your development throughout your career to reinforce and expand your chosen career path
Reporting to the National Talent Leader, Deloitte Management Services, this position is located in our Toronto Office.

Accountabilities:
•Work with Talent Leaders, Talent Advisors, Experienced Hire Recruiters and clients to understand business requirements
•Optimize existing sourcing channels and develop novel search strategies including leveraging our existing Alumni network and our National Referral program
•Creatively leverage social media to attract talent to Deloitte
•Work with experienced hire recruiting teams and talent operations to streamline recruiting processes and workflows
•Provide oversight to workforce planning initiatives that match strategic business requirements with long-term talent trends/external market influences
•Minimum of 1-2 years of hands-on experience developing and implementing recruitment strategy and 5-7 years direct experience in a developed recruiting environment
•Background implementing new and innovative recruiting initiatives, including re-engineering existing processes
•Demonstrated experience leveraging social media for recruiting
•Strong thought leadership and influencing skills
•Change leadership competencies
•Ability to navigate complex matrix organizations
•Desire to excel in a fast paced, high pressure professional services environment
•Excellent verbal and written communication skills
•Ability to influence people at all organizational levels
•Proficiency with Taleo or other RMS system and Microsoft Word, Excel and PowerPoint software
•Related University degree, College diploma or equivalent
•Fluent spoken and written English in a business environment is required. Fluent spoken and written French is desirable. Spoken Spanish and Portuguese are assets.

Maiores informações: http://careers.deloitte.com/glob/experienced-professionals/opportunities.aspx?JobReqCode=CA-+EKMMA36716&src=JB-16801