SAP Support Consultant, SAP Business User Support

Skills:
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES Excellent diagnostic and technical analysis skills Excellent communication skills Ability to assess, plan and troubleshoot while collecting informa
Date: 4-9-2010

Description: As one of the world's leading providers of business software, SAP delivers products and services that help accelerate business innovation. Today, customers in more than 120 countries and 25 industries run SAP applications - from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations.

PURPOSE AND OBJECTIVES
Do you want to engage in challenging work with enterprise-level customers and be supported with extensive on-going training opportunities for both technical and personal growth?
Join a worldwide Customer Support team of 1500+ where customer problems are our
opportunities. We lead the marketplace through vision, technology and service. We use
creativity to resolve problems and continually improve. We demonstrate a superior ability to work together across multiple sites, geographies, and cultures. Most importantly, we inspire each other, have fun and celebrate achievements.
We are seeking a Support Consultant who is driven by a desire to provide our customers with outstanding technical customer service. Their primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of our SAP Business Objects Software Suite. The Support Consultant will need the ability to support complex environments and provide root cause analysis on a variety of operating systems, platforms, and databases.

EXPECTATIONS AND TASKS
Think independently and apply effective problem solving skills
Recommend known technical solutions and develop workarounds for corrective action
Properly document communications and actions for customer issues in our CRM system
Isolate probable causes of issues; document and monitor Defects and Enhancement Requests
Contribute regularly to the internal and external Knowledge Base
Act as an ambassador for the Business User Support organization
Participate in After Hours Support & Weekend Activities

WORK EXPERIENCE
Support or administration experience with Windows, Linux, Solaris, HP-UX, and AIX
Support or administration experience of databases such as Oracle, SQL Server, and DB2
Support or administration experience with web application servers such as Tomcat, IIS,WebSphere or Weblogic
Support or administration experience with network related tools such as firewalls, proxies and load balancers
Experience in creating new knowledge base articles and whitepapers

TRAVEL
30
Location is either Vancouver, Canada or Orlando, Florida
Ability to speak multiple languages (French, Portuguese or Spanish)

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
Excellent diagnostic and technical analysis skills
Excellent communication skills
Ability to assess, plan and troubleshoot while collecting information about the customer issue
Discover and document new best practices
Computer Science degree/diploma or equivalent industry experience
Desired Skills and Competencies:
Knowledge of SAP BusinessObjects products
Knowledge of SAP Products & Solutions including SAP Netweaver BI & SAP Business Suite
Prior industry experience providing message solving and service delivery for Enterprise
Software
Demonstrate skills at designing and optimizing systems
Troubleshoot distributed systems, including installation, migration, and networking
Ability to speak multiple languages (French, Portuguese or Spanish)

Maiores informações: http://seeker.dice.com/jobsearch/servlet/JobSearch?op=302&dockey=xml/a/a/aa272a2af0ca3e5dcbae2f474fa1a0ba@endecaindex&source=19&FREE_TEXT=