Customer Engagement Lead

We are currently hiring for a Customer Engagement Lead job in Mississauga, ON. The position will be responsible for driving more visibility for our client to all of their customers and ensuring they have short-term and long-term fixes to any issues. To qualify for this position you will need to have a University bachelor’s degree or equivalent work experience. This is a three month contract position with the high probability of extension, with a pay rate of $38.00 to $40.00 per hour depending on the amount of experience on has.

Customer Engagement Lead job responsibilities:
• Track all key customer escalations for online
• Communicate and drive clarity of issues to key executives
• Attend key calls/meetings to represent the business for escalations
• Coordinate customer resolutions and/or make goods across key stakeholder groups 
• Manage a weekly “Customer Issues” meeting to review the outstanding issues and # of impacted issues
• Reporting out on NSAT on weekly/monthly/quarterly basis
• Analyze and understand what is driving fundamental improvements and declines
• Share key learning’s with key stakeholders to influence roadmap/platform etc.
• Provide reports/updates to key Execs 

Minimum Qualifications:
• Bachelor’s degree or equivalent work experience
• Strong organizational and analytical skills with experience in project management strongly preferred
• Demonstrated exceptional cross group skills
• Multilingual skills in French, Spanish or Portuguese would be an asset
• Self-starter and a proactive problem solver with a drive to achieve results
• Ability to convey information clearly and effectively through both verbal and written communication 
• Good organizational skills, strong multi-tasking and prioritization skills
• Ability to work well in a team environment as well as independently 
• Good problem solving skills and analytical ability. 

If you are interested in this Customer Engagement Lead job in Mississauga ON, please apply to this posting today! Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca

To apply: http://www.adecco.ca/EN/MyAdecco/Pages/JobApplyGateway.aspx?jobid=CA_EN_1_026501_10863560

INTERNATIONAL RECRUITMENT & ADMISSIONS REGIONAL MANAGER

Kwantlen Polytechnic University is recruiting two full-time permanent International Recruitment & Admissions Regional Managers for our International Division. In this exciting role, you will be responsible for both implementing and developing Kwantlen Polytechnic University’s (KPU) international marketing and admissions strategy in specific markets in order to grow the number and quality of international students.

This position will be a member of KPU International's Recruitment & Admissions team and will provide leadership to a small group of regionally-focused international recruitment and admissions coordinators and external field representatives. You will be responsible for implementing KPU International student recruitment initiatives and supervise the admissions process for your regional team. Your position will report directly to the Director of International Recruitment & Admissions and will work collaboratively with other Regional Managers and related staff. As a Regional Manager, you will also oversee the admissions process, including maintaining KPU’s integrity during every stage and manage the process of verifying documentation. As a key member of KPU International, the Regional Manager will have significant input into all issues relating to international marketing, recruitment and admission functions, and will represent KPU in a number of overseas countries.

Qualifications for this position include a Bachelor’s degree from a recognized university (Canadian or International) in a relevant field such as Marketing & Communications, Business Administration, Public Relations, Cross-Cultural Studies, Interdisciplinary Studies or Social Sciences, or other relevant fields. A minimum of two (2) years of relevant experience at an educational institution in the areas of education, marketing or leadership in an education setting (or other relevant field) is recommended.

Excellent written and verbal communication skills and proven ability to communicate effectively in English with a wide range of individuals at all levels internally as well as with external stakeholders internationally is essential in this position. Established success as a communicator in an international setting and sensitivity to the complexities of cross-cultural communication is needed.

Candidates should also be fluent in at least one of the following languages: Spanish, Portuguese, Arabic, Mandarin, Hindi, Punjabi, Farsi and Russian.

The ability to think innovatively and creatively in planning and developing a fresh approach to existing activities is highly valued. Flexibility to take on a wide variety of duties and willingness to adapt work schedule as needed is needed in this role, as is the ability to travel internationally on a regular basis.

Please forward your resume, including photocopies of post-secondary transcripts, quoting competition number 15-48 by March 19, 2015 to:  employ@kpu.ca.   

Graduate Program Assistant

Posting Number: YUSA-9311

Position Title: Graduate Program Assistant

Department: Master of Conference Interpreting, Glendon College

Affiliation: YUSA

Band: 10

Salary: Annual salary of $54,534 will be prorated based on the number of weeks worked.

Duration: Limited Term Full-Time

Hours: 8:30 a.m. to 4:30 p.m.

Position Start Date: March 23, 2015   Position End Date: July 31, 2017

Purpose:PLEASE NOTE: This position requires bilingualism in English and French, and is located at Glendon College: 2275 Bayview Avenue, Toronto. Reporting to the Director of Administration, the Graduate Program Assistant (GPA) is responsible for providing course support to graduate faculty members, administrative support to the graduate program, first-line of support in the Masters of Conference Interpretation (MCI) lab and backup support for the academic unit.

Education:Completion of some post-secondary courses in a related discipline such as Interpreting, Office Administration and Business.

Experience:Three years of relevant experience such as office and budget administration; at least one year of experience with interpreting hardware and software, Experience in coordinating/scheduling academic and administrative activities and processes and providing student and faculty support is an asset.

Skills:Exercising tact, diplomacy and discretion; dealing courteously and effectively with people Effective oral and written communication to obtain and relay information accurately Demonstrated excellence in customer service Maintaining confidentiality Attention to detail Exercising good judgment and initiative Working effectively and accurately under pressure of high volume and constant interruptions; ability to multi-task Excellent organizational skills including ability to set priorities, proactively pursues completion of tasks to meet deadlines Working independently as well as working effectively as part of a team Knowledge of an on-line computerized records systems (e.g. SIS) Word processing 40-45 wpm, accuracy essential Experience with updating websites (e.g. contribute and/or word-press is an asset) Intermediate word processing (MS Word) and spreadsheet skills (MS Excel) Ability to communicate orally and in writing in Spanish, Arabic, Portuguese, Russian or Mandarin is an asset, Advanced Knowledge of English and French Willingness to learn other tools (Adobe Connect, Moodle, University online systems like ADMw) Knowledge of the interpreting profession is an asset Knowledge of Adobe Connect, Moodle, Audio-Visual equipment is an asset

Cover Letter Required: Yes

Dates: Internal Posting Date: March 4, 2015 Internal Application Deadline: March 11, 2015   Extended Posting Date: March 16, 2015 Extended Application Deadline: March 18, 2015   External Posting Date: March 16, 2015 External Application Deadline: March 18, 2015 Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

Thank you for your interest in a career with York University. To apply, please ensure that:

• You have submitted a complete application package (application form*, resume and covering letter) by 4:30 p.m. on the posted deadline date. When emailing your application package, ensure that you have attached the resume, cover letter, and application form to your email.
• A complete application package has been submitted for each job posting you are applying for.
• You have quoted the appropriate posting number on your application form and in the subject line of your email. Please keep the posting number and position description for future reference or inquiries.
• Your application package is submitted in one of the following formats: Microsoft Word (.doc), or Adobe (.pdf). If you do not have access to the above programs, you may submit your resume and covering letter in plain text format (.txt). Please note the application form cannot be saved in this format.

Applications are to be submitted to: jobs@yorku.ca.

York University is committed to Employment Equity and encourages applications from all qualified candidates. The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment. 

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. Please note, only those selected for an interview will be contacted.

Analytics & Insights Analyst - International

Date: Mar 12, 2015

Location: Calgary, AB, Canada

About Us

LoyaltyOne is a subsidiary of Alliance Data Services headquartered in Dallas, Texas. LoyaltyOne works with more than 100 of North America's leading brands in the retail, financial services, grocery, petroleum retail, and travel and hospitality industries to profitably change customer behavior. Through a team of businesses, including Precima and the AIR MILES Reward Program, each specialize in a loyalty discipline. LoyaltyOne designs, delivers and manages a suite of loyalty marketing services focused on consumer data, customer-centric retail strategies, direct-to-consumer marketing, loyalty consulting and more.

Furthermore, for the last 6 consecutive years, LoyaltyOne was recognized by Hewitt Associates as one of the 50 Best Employers in Canada, demonstrating LoyaltyOne's continued commitment to providing a great work experience for its associates and a great service experience for its clients.

About the Opportunity

Reporting to the Manager, Analytics & Insights (LoyaltyOne), the Analyst is a key member of the International team, responsible for generating insights and recommendations for the Dotz Coalition Program in Brazil.  The A&I Analyst develops best practices of world class coalition analytics, including but not limited to: program measurement, campaign measurement, customer segmentation, predictive modeling.

In addition to supporting Dotz, this role has an opportunity to learn from and contribute to the Client Services team in the AIR MILES Reward Program. Through the application and execution of consumer data and analytics within a retail industry context, the analyst builds crucial expertise and identifies concrete value within the Canadian marketplace.  The person may then be able to identify best practices that can be shared across the rest of the coalition with possible extensions to the Dotz Program.

The Analyst will work with the Manager to execute the annual analytics plan which was collaboratively defined by Dotz and LoyaltyOne senior leadership.  As a team, they will support LoyaltyOne and Dotz stakeholders across Analytics, Marketing, Rewards, Client Services and other areas.

This position is located in Calgary, Alberta.

Responsibilities

· Create insights and case studies to be shared with relevant LoyaltyOne and Dotz stakeholders

· In support of above, prepare data, develop queries, generate reports and present findings

· Complete analyses and projects of varying complexity

· Respond to and properly address ad-hoc requests

· Develop analytical methods (from BI reporting to advanced modeling) in support of retail business objectives

· Source best practices for various analytics by creating new content and updating existing materials

· Collaborate with AIR MILES Reward Program Analytics team to ensure savvy on accepted methods

· Participate in AMRP projects to meet business needs and further develop analytics skillset

· Attend weekly status meetings as required

Qualifications

· Bachelor’s Degree in any of the following (or combination of): Statistics, Economics, Computer Science, Engineering, Applied Math, Math

· Fluent in English (required); Fluent in Brazilian Portuguese (preferred)

· At least 2 years of related work experience in analysis and insight delivery

· Technical Skills - experience with Excel, PowerPoint, SAS, SQL, R, relational databases, data warehouses, analytics systems (e.g. Microstrategy); strong analytical & data mining skills; intermediate predictive modeling/machine learning experience; experience with both qualitative and quantitative consumer research techniques

· Business Skills - intermediate understanding of retailing - merchandising and direct marketing (market research, experimental design); interpreting research, extracting insights, linking to strategies and communicating a compelling summary of findings and results; client communication and presentation

· General Skills – strong problem solving ability; strong oral and written communication skills with the ability to communicate data and findings to all audiences; ability to thrive in a matrix organization; enjoy working with different cultures; comfortable adapting to change

Location: Calgary, AB, Canada
Job: Client Services
Organization: LoyaltyOne
Schedule: Regular
Job Type: Full-time
Job Posting: 2015-03-12
Req ID: 0067492

To apply: http://jobs.alliancedata.com/job/Calgary-Analytics-&-Insights-Analyst-International-%28LMIA%29-Job-AB-T2G-0K3/253373000/?feedId=1743&utm_source=Indeed&utm_campaign=AllianceData_Indeed#

Programa para recrutamento de babás

Matéria super interessante sobre o programa de recrutamento de babás.

Fonte: http://oitoronto.com.br/36901/voce-quer-ser-baba-no-canada/

Você quer ser babá no Canadá?

O programa de recrutamento de nannies no Canadá tem ajudado várias brasileiras a se colocarem no mercado de trabalho canadense. Caso você tenha experiência e cuidar de crianças, bebês, até mesmo velhinhos ou já foi inclusive uma governanta, você tem boas chances de ingressar nesta área.

Atualmente, este nicho tem sido dominado pelas filipinas e caribenhas. Elas trazem na bagagem alguns cursos de primeiros socorros, enfermagem, pedagogia e muita simpatia, coisas que brasileiras têm de sobra. Muitas vieram de seus países especificamente para isso, e após dois anos de trabalho conseguiram seus vistos de residente permanente. Mas, isso mudou.

Em novembro do ano passado o governo canadense aprovou novas regras para o setor de caregivers (de cuidadoras). Primeiro dividiu a categoria em duas áreas: cuidado de crianças e cuidado de pessoas que requerem atenção médica; restringiu o número de vistos para 5.500 por ano; exige, a partir de agora, comprovação de nível de inglês ou francês – nível 5 no geral ou 7 para aqueles que têm curso de enfermagem ou psicologia; também pede comprovação de estudos tanto aqui ou algo equivalente do seu país de origem; e aboliu a exigência de se morar no local de trabalho – fonte: site do governo.

Mas, você deve pensar: qual a vantagem disso, então? Segundo o próprio governo canadense há cerca de 30 mil vagas previstas de caregivers para 2015. Atualmente, 1 de cada 7 canadenses estão na faixa ali dos idosos. Há muitos, mas muitos velhinhos por aqui. Sem contar a criançada. O salário inicial também é atrativo: na média de $14 à $20/hora. E brasileiro é daqueles que topa trabalhar. É um mercado promissor e atraente.

Um website (em inglês) tem se destacado no recrutamento destas nannies: é o The Nanny Pages. Nele você pode especificar no que deseja trabalhar, quais dias e horários são melhores para você, se topa morar no local de trabalho ou não, sua experiência prévia, suas pretensões salariais, qual a região da cidade você quer atender, enfim uma gama de informações tanto para oferecer seus serviços quanto para contratar. É cobrada uma taxa de $19 por 30 dias de cadastro. Mas, segundo o próprio site, os resultados são garantidos.

Uma brasileira que veio nesse esquema foi Maria Zambrano, do Acre. Segundo ela, as pessoas gostam muito da simpatia dos brasileiros: “Se você é confiável, não importa de onde você vem, é isso que eles procuram. Você será responsável por uma pessoa, isso é muito importante. E no final das contas, vale muito a pena”.

Uma dica dessa brasileira, e das próprias filipinas, é buscar realizar cursos relacionados a este tipo de cuidado de pessoas: primeiros socorros, ressuscitação cardiopulmonar, até de natação e gostar do que faz. Com isso, você pode se tornar a próxima super nanny, desta vez canadense.