terça-feira, 17 de março de 2015

Customer Engagement Lead

We are currently hiring for a Customer Engagement Lead job in Mississauga, ON. The position will be responsible for driving more visibility for our client to all of their customers and ensuring they have short-term and long-term fixes to any issues. To qualify for this position you will need to have a University bachelor’s degree or equivalent work experience. This is a three month contract position with the high probability of extension, with a pay rate of $38.00 to $40.00 per hour depending on the amount of experience on has.

Customer Engagement Lead job responsibilities:
• Track all key customer escalations for online
• Communicate and drive clarity of issues to key executives
• Attend key calls/meetings to represent the business for escalations
• Coordinate customer resolutions and/or make goods across key stakeholder groups 
• Manage a weekly “Customer Issues” meeting to review the outstanding issues and # of impacted issues
• Reporting out on NSAT on weekly/monthly/quarterly basis
• Analyze and understand what is driving fundamental improvements and declines
• Share key learning’s with key stakeholders to influence roadmap/platform etc.
• Provide reports/updates to key Execs 

Minimum Qualifications:
• Bachelor’s degree or equivalent work experience
• Strong organizational and analytical skills with experience in project management strongly preferred
• Demonstrated exceptional cross group skills
• Multilingual skills in French, Spanish or Portuguese would be an asset
• Self-starter and a proactive problem solver with a drive to achieve results
• Ability to convey information clearly and effectively through both verbal and written communication 
• Good organizational skills, strong multi-tasking and prioritization skills
• Ability to work well in a team environment as well as independently 
• Good problem solving skills and analytical ability. 

If you are interested in this Customer Engagement Lead job in Mississauga ON, please apply to this posting today! Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca

To apply: http://www.adecco.ca/EN/MyAdecco/Pages/JobApplyGateway.aspx?jobid=CA_EN_1_026501_10863560

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