Provide customer satisfaction excellence. Respond to walk-in & unassigned customer needs. Responsible for providing a full range of banking products & services, including making personal lending referrals. Meet or exceed target levels of deposit & investment sales by using sales principles & techniques. Develop & maintain banking network of specialists or service support to refer likely clients for other new business. Partner with Service Team to achieve National Service Standards. Use formal & informal opportunities to coach & be coached. Act as knowledgeable & experienced Bank representative, playing strong role in Community.
1) Proficient level knowledge of: Everyday Banking, Investments, Self-Management & Teamwork
2) Functional level knowledge of: Relationship Sales & Management
3) Introductory level knowledge of: Personal Lending, Trust Services, Commercial Lending, Commercial Cash Management.
Desirable: willingness to enroll in external courses and pursue continuous learning.
Portuguese speeking an Asset
To apply: http://www.workopolis.com/EN/job/11577528
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