Travel & Tourism - Front Desk Agent

This role is responsible for ensuring guests have a pleasurable stay by meeting their needs in a professional and courteous manner, and by providing excellent customer service. This position entails both morning and evening shifts. The successful candidate will demonstrate friendliness, initiative, decisiveness, resourcefulness, sharp problem-solving skills, keen attention to detail and a strong willingness to help. The Front Desk Agent must speak English and a second language. French, Spanish, Portuguese and German are an asset.
Key Responsibilities:
Processing guest check-ins and taking reservations in an accurate, timely and courteous manner. Providing guests with clear, accurate information about the surrounding area. Fielding guest questions and concerns. Evaluating the needs of each customer and adapting service to meet those needs. Generating maximum sales of memberships, overnights, tours and all other products. Creating a positive relationship with guests and staff. Multi-tasking in a high-pressure and fun environment.
$10.25/hour + commission
To Apply:
If interested, please submit the following to Sara Feeny at sara.feeny@hihostels.ca: Résumé Cover letter indicating: o How you heard about us o Your travel experiences o Any scheduling limitations o Why you think you would be a good fit at Hostelling International Toronto