terça-feira, 28 de setembro de 2010

Bilingual/Multilingual Customer Support Specialist

Full time, year round – 37.5 hours per week
Current Hours: Open 7days a week, 365 days a year Monday-Sunday 8am to 12am
Fun, friendly, and professional work environment
As a Customer Support Specialist at Blue Ocean Contact Centers, you will answer incoming calls, emails, and web-based inquiries from customers. This will include answering general inquiries about consumer services and to provide added value to our callers. Occasional outbound work may be required to support client needs.

Your major responsibilities will be:

To provide telephone, email, and web-based product or service support for various services and products
To quickly and effectively assess and resolve customer inquiries
To provide customers with a superior service experience by listening carefully to them and providing information/solutions to their concerns
To fulfill customer expectations in ways that also comply with established policies and procedures
To effectively learn and use the software and available resources to meet the clients' needs
As a successful applicant, you:

Possess excellent multi-tasking skills, attention to accuracy, and detail
Have previous experience in an inbound, customer care contact center environment
Have the ability to understand and apply best practices in problem resolution process
Possess superior oral and written communication skills in both English and French
Have demonstrated your ability to be a leader in a team environment team player
Possess a collaborative “what-ever it takes” attitude and flexible work ethic
Have superior customer service skills with the ability to manage customer expectations, establishing credibility, and rapport with customers
Have the ability to recognize cross selling opportunities to enhance the customer experience
Have strong computer training/experience (skill and accuracy testing will be administered at the time of the in person interview)
Have a good working knowledge of the ‘Windows’ operating system, Internet, and Email
Possess the ability to handle confidential information in a professional manner
Have a passion for resolving inquiries in a timely and effective manner
Maintain a positive rapport in challenging situations
Can provide a criminal record check
These positions will interest individuals who:

Are motivated to participate as part of a winning team
Are able to maintain excellent attendance
If you are interested in market research and would like to expand your customer service and communications skills, please apply by visiting us online at www.blueocean.ca.

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