segunda-feira, 28 de março de 2011

Order Administration

Job Description: The primary responsibility of the Order Fulfillment Associate is to respond to general questions from CALA (Central America/Latin America) region customers and internal personnel regarding sales orders or issues, processing orders for product sales, monitoring sales inventory, and general administrative tasks. Responsibilities include (but are not limited to): Answer general questions from customers over the phone, fax and email Act as primary contact for questions regarding the status of sales orders Escalate technical issues to the appropriate Support Specialist, Technologist, or Inside Sales Engineer if unable to provide the basic technical support Own customer relationship and ensure all aspects of the Customer Order Fulfillment Process are followed and strive for 100% customer satisfaction Liaise between internal and external customers Take ownership of each order and manage it from “Cradle to Grave” Maintain Schedule Ship Dates, manage holds. Enter Advanced Orders Manage all customer accounts efficiently and effectively; update on delivery status Project manage large/complex orders, coordinate with all order management areas to ensure all elements of orders ship on time Follow up with customers on order receipt, ensure all things arrived on-time and to customer satisfaction Perform all aspects of order entry, respond to all inquiries within 24 hours Confirm accuracy of pricing, discounts, model numbers, and obtain configurations when necessary Work with Finance to resolve credit Obtain purchase order and shipping information from the customer Complete all Oracle transactions timely and accurately within 24 hours Follow-up with customers to assure issues are adequately resolved Obtain/Develop product knowledge or technical knowledge at a basic level Product configuration/substitution Quote products/services Collect and provide sales leads for products and services Comply with procedures and SOX policies Quote delivery lead-times and ensure product ships per schedule ship date Manually amend customs documents and Packing slips per requirement Contact Freight forwarders daily to arrange pick ups Deal with Weights and Dimensions, country of origin, software/hardware Assist with Contract Order Entry/ Maintenance in PeopleSoft Work directly with Manufacturing to obtain S/N’s as well as Shipping Dept Manage Combo Orders from PeopleSoft and Oracle Prepare manual documents for customer’s based on their requirements Complete department filing/attaching all documents in Oracle Process Credit Card Transactions through virtual terminal, get released Write and maintain Order Fulfillment procedures Qualifications: High School Diploma or equivalent Minimum 2 years experience in a Customer Service environment Minimum 2 years of operating experience with MS Applications (i.e. Excel, Word) · Flexibility in work schedule, Will be required to work Canadian holidays to cover US schedule Experience in Broadcast, Networking or Telephony Manufacturing or Service environment, preferably involving technical skills set Preferred Additional Skills: Fluency in Portuguese or Spanish Preferred. Demonstrated ability to handle and resolve customer problems Familiar with business operating systems – knowledge of Oracle or PeopleSoft preferred Demonstrates understanding of how his/her role affects the end-user customer or other team members/departments involved in serving the customer by: Seeking clarification to ensure that customer needs are clearly defined Focusing on providing efficient and reliable service to internal and/or external clients Take initiative with customer’s and internal requests by seeking answers through appropriate means Utilize probing skills to identify customer’s needs and requirements Develops and effectively applies communication skills to build and maintain relationships, and to influence the actions or behaviors of others by interpreting and communicating technical or functional information in a “user friendly” manner Solve problems using independent thinking to adapt known methods or techniques based on previous experience and/or technical expertise Articulate explanations, alternatives and recommendations Provide exceptional organizational/Time Management skills; methodical in a multi-tasked environment Exude Leadership skills By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. Requirements: Expertise: Administration Education: High School (or equivalent work experience) JobType : Full Time Locale: Canada - Ontario - Toronto Preferred Language : English To apply:

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