Assistant Branch Manager - Small WESTON & JOHN

At our company, we have been helping our customers and communities for over 190 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

BMO® Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.

Our Business Our Personal and Commercial line of business is the retail and commercial banking arm of BMO Financial Group in Canada, serving individuals, small to medium-sized and mid-market businesses. We offer a wide variety of personal and commercial banking products and services and we serve our customers in person at our branches, through our ABM network, over the Internet and by phone.

Position Summary Experience the satisfaction of delivering great customer experiences as you support the Branch Manager in building and sustaining a high-performing branch team. You will grow as a leader as you train team members, manage day-to-day branch operations and respond to business opportunities.

As an Assistant Branch Manager you will assist your Branch Manager in achieving business goals, maximizing share of customer business, retaining existing customers and acquiring new customers. Manage and oversee the day-to-day scheduling and service activities ensuring customer walk-in traffic is assisted appropriately and transactional and operational effectiveness activities are completed as per Policies and Procedures. Conduct Sales and Service management activities and provide proactive coaching support as defined by the Branch Manager. Monitor the Service Request and Problem Resolution processes ensuring branch service employees are taking appropriate timely action to meet/exceed customer expectations. Provide subject matter expertise relative to Operational Effectiveness accountabilities.

Candidates must be flexible to work extended hours. Qualifications Passion for helping customers and ability to role model customer service expectations. Managerial Leadership. Sales and Service Management. Risk Management and Compliance.

Education and Accreditation ¿ Completed high school education, or equivalent work experience

Language: Portuguese would be considered an asset.

BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted.

To apply: http://ca.indeed.com/rc/clk?jk=b5c7986233b0540b&from=vj&grandfrom=ja&tk=16kcsq8g606a04jr