Call Centre Agent

3C Contact Services Inc. - Vaughan, ON

We are seeking a customer service focused individual who is fluent in both English and Portuguese. Job Description: Agents will be responsible for answering inquiries and providing information to customers; will explain the type and cost of products offered; receive and log complaints; investigate complaints; access and process information. Working Hours: Must be available to work from 12pm to 8pm Monday to Friday. Office is located in Vaughan at 7000 Pine Valley Drive – Must have reliable transportation. Duties and Responsibilities: Responsible for all customer inquiries Provide excellent customer service on all calls Take appropriate action to efficiently resolves issues Receive and incorporate feedback to improve personal and business performance To connect and build rapport with existing and new customers and their changing needs Efficiently enter data into various software programs Thrive as a team player in a fast paced, high energy working environment Keeping up to date with corporate communications Reviewing follow-up communications to ensure customer needs are met Required Qualifications & Skills: Must be reliable High school or GED education required Versatile customer service experience with an emphasis on client satisfaction Excellent computer literacy and skills Able to type at least 35 WPM Ability to effectively communicate through written medium Excellent phone voice and articulate communicator Possess superior multitasking abilities Call centre experience is a MUST Must be able to pass a criminal and credit background check Strong listening and communication skills with a professional telephone manner Must be comfortable working in a highly structured, measurable target driven environment **Must be fluent in English and Portuguese. Employee Benefits: Competitive starting hourly wage Paid training program Fun and enthusiastic work environment Eligibility for medical and dental benefits after 6 months Visit our website: http://www.3ccontactservices.com/ To apply: http://www.indeed.ca/cmp/Numero-Uno-Web-Solutions/jobs/Call-Centre-Agent-75a4f365ebbd5d01