quarta-feira, 3 de setembro de 2014

Global Account Coordinator


Oakwood Worldwide is the world’s largest provider of high-quality, furnished and unfurnished accommodations. For over half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike.
This position will be based in Toronto, Canada.
The Global Account Coordinator is the day-to-day liaison for our clients needing corporate apartments, including all facets of service required to accomplish this means.  The Global AC impacts every aspect of the office by building relationships with our clients to promote future business, with our subprojects and suppliers to get best available rates and terms, and with the internal team to provide a smooth and consistent flow of information enabling the office to match the client's expectations.  The Global AC is expected to partner with all Oakwood Associates to generate continued profitable business and manage incoming leads.
  • Evaluate internal and external clients’ international housing needs
  • Counsel client on local temporary living customs globally
  • Fully support internal sales team by creating proposals, research properties, pricing and lease terms
  • Lead management (create leads from incoming calls, follow-up on pending leads, check status of all sent leads, use strategic closing techniques in order to convert the lead into a booking, book future needs into priority bookings)
  • Serve as liaison between client companies and Oakwood
  • Act as liaison for service issues, working with internal and external customers to resolve issues quickly, efficiently and to guest satisfaction 
  • Maintain communication, documentation and processes based on feedback and following up with guests
  • Respond to a large volume of client needs and book account reservations
  • Research and book housing solutions via our international Oakwood properties, the Epic system, network
    alliance partners and hotels
  • Source a solution for every temporary housing request
  • Coordinate the development of proposal presentations
  • Provide reporting and tracking information to client companies
  • Attend client meetings requiring local, national travel
  • Attend industry-specific events (i.e., trade shows) requiring local, national travel
  • Attend national Oakwood events, requiring travel
  • Act as an available resource for after-hours needs as needed
  • Work within customer schedules, including customer-specific holiday schedules
  • Assist in maintaining Oakwood Worldwide Alliance Network property profiles
  • Additional responsibilities as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • 5+ years of customer service experience
  • Strong organizational skills and ability to effectively multi-task
  • Inside sales experience
  • Bilingual in Spanish, Portuguese or French a plus
  • Experience with Canadian market a big plus
  • Excellent verbal and written communication skills
  • International and temporary housing industry experience a plus
  • International experience (living, working, education) preferred
  • Complex problem solving skills
  • Cultural sensitivity
  • Ability to be flexible and adaptable to change
  • Microsoft Office proficiency
  • College degree preferred or equivalent combination of education and experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This employer participates in E-Verify. Oakwood Worldwide will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, Oakwood Worldwide is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Somos un empleador de igualdad de oportunidades y todos solicitantes calificados recibirán consideración para empleo sin reservas a raza, color, religión, sexo, origen nacional, discapacidad, estado de veterano militar, o cualquier otra característica protegida por ley.

Este empleador participa en E-Verify. Oakwood Worldwide le proporcionara a la Administración del Seguro Social (SSA), y si es necesario, al Departamento de Seguridad Nacional (DHS), información obtenida del Formulario I-9 correspondiente a cada empleado recién contratado con el propósito de confirmar la autorización de trabajo.  En dado caso que el gobierno no pueda confirmar si esta usted autorizado para trabajar, este empleador esta obligado a proporcionar las instrucciones por escrito y darle la oportunidad a que se ponga en contacto con la oficina del SSA y, o el DHS antes de tomar una determinación adversa en contra suya, inclusive despedirlo.

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