SOFTWARE SUPPORT ENGINEER
Location:	MONTREAL
Job Code:	160
# of openings:	1
DESCRIPTION
OVERVIEW: iBwave is the indoor wireless standard with software and expertise for all planning and deployment needs, from highly complex environments such as stadiums and tunnels to smaller scale projects like office spaces. Our top notch software, training, certification and customer support enables our 500+ clients in over 80 countries to automate the planning, design, deployment, operations and maintenance of wireless in-building networks in order to ensure anytime anywhere connectivity.   As the Software Support Engineer, you will help our customer base resolve and diagnose RF problems related to the use of our iBwave Design software. You will also be responsible to ensure customer satisfaction. POSITION DUTIES AND RESPONSIBILITIES: The selected candidate Provide RF technical support to customers’ requests by phone, and email; Document support requests using the case tracking system (Salesforce.com); Escalate support requests to development team and log issues in our bug tracking system; Perform follow-up call-backs with customers and ensure satisfaction; Creation/modeling of RF components for iBwave components database; Participate in software testing. QUALIFICATIONS AND SKILLS: B.Eng. with 2 to 5 year experience in RF Engineering Excellent customer service skills (experience in a customer service is an asset) Problem solver, methodical, attention to detail Passionate about new technology Quick Learner, team spirit Strong written and verbal communication skills in English. Written and verbal communication skills in French, Spanish, Portuguese considered as an asset LOCATION:    St-Laurent, Quebec  TYPE:    Permanent, Full time      SEARCH FIRM REPRESENTATIVES: Please Read Carefully: iBwave is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at iBwave via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of iBwave. No fee will be paid in the event the candidate is hired by iBwave as a result of the referral or through other means.