domingo, 7 de novembro de 2010

Customer service agent

Job Description

Reading text, Document use, Writing, Oral communication, Working with others, Proble

Job Qualifications

Education: Completion of high school, Some college CEGEP vocational or technical training, Completion of college CEGEP vocational or technical training, Some university, Completion of universityCredentials (certificates, licences, memberships, courses, etc.): Not
requiredExperience: 7 months to less than 1
yearLanguages: Speak English, Read English, Write EnglishWork
Setting: Private sector, Public sectorBusiness Equipment and Computer
Applications: Windows, General office equipment, Electronic mail, Electronic scheduler, Word processing software, Database software, Internet browserSpecific
Skills: Answer inquiries and provide information to customers, Explain the type and cost of services offered, Issue receipts and other forms, Receive and log complaints, Investigate complaints, Arrange for refunds and credits, Access and process information, Maintain records and statistics, Order supplies and maintain inventorySecurity and
Safety: Criminal record checkWork Conditions and Physical
Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Manual dexterity, Attention to detailWork Site
Environment: Confined spaces, NoisyTransportation Travel
Information: Public transportation is availableWork Location
Information: Urban areaOther
Languages: Portuguese, SpanishEssential
Skills: Reading text, Document use, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learningOther
Information:Bilingual Multilingual. CSR will answer incoming calls, emails and web-based inquiries from North amp South America. responding amp resolving customer s inquiries, dispatching service amp sales calls.

How to Apply

Name: Please apply on line to www.blueocean.caOnline:
http: www.blueocean.caBusiness
Profile: We are award-winning industry leader. As 2010 Sllver medalist of Outsourcer of the Americas, we provide solutions for great international companies.Web

2 comentários:

  1. Great post! I am sure many agents will get interested with this. Call centers very in-demand nowadays. Anyway, thanks for sharing.


  2. The sample was unique! thanks a lot for sharing this with me..i was looking for a perfect sample and this was great..thanks also for blueocean.caBusiness!!!

    Customer Service Job Descriptions