Support Consultant (Finance)-English and Portuguese

PURPOSE AND OBJECTIVES
SAP Canada is the leading provider of high-quality IT support & services to international SAP
customers. Currently we are looking for an experienced Support Consultant with Financial &
AP/AR expertise and fluency in English & Portuguese to support customers that are using our
SAP Business One solution. SAP Business One is a single integrated business management
application for small and medium businesses including all core business functions: Accounting
and financials, Sales and customer relationship management, Purchasing and operations,
Inventory and distribution, Reporting and administration.
In this challenging role, you will join the global Business One organisation on its mission to
achieve total customer satisfaction in the mass volume market. You will have a dual reporting
line to the global functional topic lead and to the local Support Team Manager.
EXPECTATIONS AND TASKS
In a support capacity, you will have the following key responsibilities:
Troubleshooting complex 2nd and 3rd level issues (Finance & AP/AR areas) reported by SAP
partners via the web-based messaging system, and providing the best available solution or
workaround within the agreed service levels
Correctly evaluating the impact of the reported issues on our client’s business
Liaising with Development Teams to identify bugs and missing product functionality
Documenting solutions to known issues and consulting questions
Moderating Product Discussion Forums
Participating in internal projects that drive Support Automation and Partner Enablement
Working Hours: 12:00 – 21:00 Eastern Standard Time

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Degree in Business or Finance (preferred) or equivalent work experience
Expert knowledge of the business process at small or medium business from financial, sales,
AP/AR, and purchasing perspective
Expert knowledge of ERP applications
Accounting/Book-keeping expertise (working knowledge of South & Latin American accounting
practices an advantage)
Good understanding of IT technologies
Knowledge in SQL query language an asset
Support Consultant (Finance)-English and Portuguese
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you
get your chance to put your ideas into action with maximum impact.
Please note that SAP only accepts applications submitted via our online recruiting system. Individuals with disabilities who require a reasonable accommodation in the job application process
should contact HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com)