Customer Support Specialist

Customer Support Specialist

Do you want to join a dynamic, passionate and agile Company that focuses on developing cutting-edge online payment solutions?

If so, then don’t miss out on your chance to join Optimal Payments, a leading global provider of online payment solutions!

Merchants use the NETBANX® processing service, trusted by businesses and consumers in over 200 countries to move and manage billions of dollars each year, to simplify how they accept and settle credit card, direct-from-bank, and cash payments; and the NETELLER® payment account to increase margins, capture new customers and increase their lifetime value. Being an independent provider has allowed the Company to support tens-of-thousands merchants around the globe across a wide range of industries.

Customer Support Specialist

Optimal Payments is currently searching for Customer Support Specialists for our Global Call Centre located in Calgary, Alberta.

Responsibilities:

The individuals will be responsible for answering customer service inquiries via telephone, live chat and email.

The ideal candidates will have proven excellent customer service skills, be proficient with MS Office, be strong team players, possess excellent verbal and written skills in English, be flexible to work different schedules, be able to type at least 30 words per minute and be fluent in one or more of the following languages: Spanish, Portuguese, German, Arabic, French, Italian, Russian and Japanese.

We offer a competitive hourly wage and the opportunity to work in a high energy environment.

* Background security clearance is required

Core technical skills:

• Individuals must be flexible to work different schedules
• Type at least 30 words per minute
• Strong desire to provide exceptional Customer Service
• Reliable, Punctual
• Strong computing skills
• Organized, with high level of accuracy, thoroughness and attention to detail
• Ability to take initiative and proactive approach
• Able to work independently, but also as a part of a team
• Experience in a busy Call Centre environment is a plus
• Previous Call Center customer service experience an asset (but if you have never worked in a call center and are eager to learn we welcome your application)

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With offices in Canada, the UK and Bulgaria, Optimal Payments offers individuals an opportunity to join a fast-moving global company with energy, passion and drive, committed to developing world-class online financial solutions.

We take pride in our employees and offer excellent remuneration and benefits, as well as a positive, rewarding and fun work environment.

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Apply Here