quarta-feira, 1 de outubro de 2014

Technical Support Representative - Spanish and or Portuguese

Job Ref: 1417077
Employer: Tyco
Country: Canada
County/State: Quebec
City: Brossard
22/09/2014 22:08
To provide responsive technical customer support to resolve product functionality issues on the core introductory DSC product line.

Main Responsibilities: 
• Complete initial product training and demonstrate sufficient product knowledge and understanding to assist call-in customers.
• Respond to customer’s queries regarding routine technical issues in a timely, friendly, professional manner. Determine the nature and likely causes of the issue and recommend corrective action.
• Follows up as required with customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction.
• Escalate inquiries or issues that cannot be resolved to senior team members and/or department manager.
• Report all suspected product issues immediately to a senior support staff or manager.
• Follows and ensures workplace operating and environmental, health and safety procedures and guidelines compliance.
• Perform other duties as required.

Skills, Knowledge and Experience required: 
• Technical Diploma, Bachelors degree in Engineering, or equivalent
• 1 -2 years experience in a technical phone support related role.
• Experience in dealing with hardware and software issues.
Specialized Skills: 
• Strong communication, interpersonal, problem solving and presentation skills.
• Spanish and or Portuguese language skill is required.
• Strong troubleshooting skills.
• Able to work independently or in a team environment.
• Self motivated, takes initiative to resolve issues.
• Ability to problem solve through analysis of a situation, where there are a variety of variables
Equipment Used: 
• Computers, interactive communication tools, multi-meter.
Physical Demand and Working conditions: 
• Occasional visual concentration in use of video display terminal.
• Some levels of stress associated with customer service role.
• Shift work required to provide customer support to all markets.
• Ability to work varying shifts from 8:00 am – 8:00 pm and Saturday shift as required.

Position Reports to: Manager, Technical Support Operations

To apply: http://www.rengineeringjobs.com/jobs/1421494_Technical-Support-Representative-Spanish-Or-Portuguese-In-Brossard?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

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