Technical Support Representative - Spanish and or Portuguese

Job Ref:	1417077
Employer:	Tyco
Country:	Canada
County/State:	Quebec
City:	Brossard
Address:
Post Date:	22/09/2014 22:08

To provide responsive technical customer support to resolve product functionality issues on the core introductory DSC product line. Main Responsibilities:  • Complete initial product training and demonstrate sufficient product knowledge and understanding to assist call-in customers. • Respond to customer’s queries regarding routine technical issues in a timely, friendly, professional manner. Determine the nature and likely causes of the issue and recommend corrective action. • Follows up as required with customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction. • Escalate inquiries or issues that cannot be resolved to senior team members and/or department manager. • Report all suspected product issues immediately to a senior support staff or manager. • Follows and ensures workplace operating and environmental, health and safety procedures and guidelines compliance. • Perform other duties as required. Skills, Knowledge and Experience required:  • Technical Diploma, Bachelors degree in Engineering, or equivalent • 1 -2 years experience in a technical phone support related role. • Experience in dealing with hardware and software issues. Specialized Skills:  • Strong communication, interpersonal, problem solving and presentation skills. • Spanish and or Portuguese language skill is required. • Strong troubleshooting skills. • Able to work independently or in a team environment. • Self motivated, takes initiative to resolve issues. • Ability to problem solve through analysis of a situation, where there are a variety of variables Equipment Used:  • Computers, interactive communication tools, multi-meter. Physical Demand and Working conditions:  • Occasional visual concentration in use of video display terminal. • Some levels of stress associated with customer service role. • Shift work required to provide customer support to all markets. • Ability to work varying shifts from 8:00 am – 8:00 pm and Saturday shift as required. Position Reports to: Manager, Technical Support Operations To apply: http://www.rengineeringjobs.com/jobs/1421494_Technical-Support-Representative-Spanish-Or-Portuguese-In-Brossard?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed