Collections Specialist

Business Description

GE Capital in Europe, Middle East & Africa (EMEA) is one of the region’s largest commercial lending organizations, providing a wide range of services including accounts receivable management, asset-based lending, leveraged finance, leasing and commercial loans to businesses in more than 10 countries. GE Capital is at the heart of European business, providing more than $80 billion to SMEs in 2009 so that they can successfully run and manage their operations every day.GE Capital has over 500,000 customers throughout EMEA. GE Capital in EMEA also includes the $8 billion commercial finance joint venture between GE and Mubadala Development Corporation, based in Abu Dhabi, which is exclusively focused on high-return investment opportunities throughout the region.About WCSWorking Capital Solutions is part of GE Capital EMEA and is a global provider of a factoring and receivables management with over $ 52B receivables purchased annually and $10B of assets managed in 2010. The business operates in 3 poles and has regional operations centers (COE‘s) to support the collections activities. WCS is headquartered in Norwalk, CT and Breda, the Netherlands.

Role Summary/Purpose

In your role as Collector, you will be responsible for Credit and Collections activities related to a portfolio of GE Energy account receivables within your assigned geographical zone: collection and account resolution with customers of delinquent accounts to provide payment arrangements, customer service, and assistance in resolving customer complaints and problem accounts.
Essential Responsibilities
·Review aging reports and initiate calls to customers to arrange for payment.·Initiate collection calls to major account customers, research and resolve past due issues on complex accounts. ·Forecast cash collections, evaluating and escalating issues to appropriate internal and external contacts. ·Evaluate if credit or debits need to be issued and rationalizes payment plans with customers. ·Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications with inquiry organization to resolve billing disputes.·Analyze receivables data for customers.·Daily interaction with outside customers, commercial sales organizations, internal management, and functional peers. ·Participate to presentations of account receivables information.·There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities·Accomplish all your responsibilities in line with GE's compliance and integrity requirements

Qualifications/Requirements
Basic Requirements:·High School Diploma, or GED, ·2+ years of collections, customer service call center, financial services or outbound calling experience.·Demonstrated effective cash collection skills, with detail orientation·Proficient in Microsoft Suite to include Word, Excel, PowerPoint, Access and Outlook.·Excellent verbal and written communication skills.·Capable of resourceful problem solving, while remaining customer-focusedEligibility Requirements: ·You MUST submit your application for employment through COS (internal candidates) or GE Careers to be considered for this position.·Must be able to travel up to 5% of the time.·There might be a need to adjust work schedule (start and/or finish hours) to accommodate customer base across all the Americas.

Desired Characteristics
Desired Characteristics:·Bachelor’s Degree preferred.·Possesses conflict resolution and negotiation skills.·Ability to Multi-task·Ability to work under pressure in a dynamic environment·Ability to be pro-active and to think “out of the box”.·Excellent proven interpersonal and teamwork skills.·Cultural Awareness in an diverse and international environment·Proficiency in other languages than English (French, Spanish, Portuguese, etc) is a plus

To apply: https://xjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?jobId=871275&PartnerId=54&SiteId=5346&type=search&JobReqLang=1&recordstart=1&codes=WB2345