Private Banking Associate

Position Purpose: The Private Banking Associate supporting International Private Banking will be responsible for assisting the Private Banker, whose primary focus is to manage a portfolio of International High Net Worth clients with the overall aim of enhancing the client’s satisfaction and the Bank’s overall profitability.Emphasis will be placed on building mutual relationships with the clients by acting as a solid support point of contact for all clients and ensuring the contact management for each client contains accurate and current data.The Private Banking Associate will be responsible for assisting the Private Banker in their plan to deliver a robust suite of banking, structured solutions and investment services to their target client base and the co-ordination of relationships with both internal and external contacts.
Key Accountabilities: Relationship Management: -Support Private Banker, who will either act as the Primary Relationship Manager, or in conjunction with the PRM, and as part of the client’s Professional Service Team, to establish and maintain long term profitable relationships with a portfolio of Emerging High Net Worth clients.-Act as supporting point-of-contact during Private Banker’s absence by dealing with queries promptly and efficiently. Display familiarity of client’s individual situation.-Assist Private Banker in developing pro-active client contact strategies based on individual client preferences•Determine client’s preference for frequency and method of communication•Provide ongoing review-Assist Private Banker in the identification of cross sell opportunities and the planning and executing of sales campaignsClient Account Maintenance and Operations: -Ensure accurate record keeping (CIMS, KYC, Internal Money Laundering Program, Internet Banking, Account Opening Documentation and content Management). Follow respective policies and procedures.-Provide clear & timely instructions to the PCG Investment group re: Foreign Currency & Money Market Investments.-Provide clear & timely instructions to operations regarding investments renewals and new investments. Assist with renewals when required.-Maintenance of CIMS and CSS (updating addresses, signing officers etc.).-Assist with client visiting the office. May also require meeting with the client in the absence of the private banker.-Answer telephones, prioritize mail and follow call back procedures re: client instructions received. Ensure voice mail messages are updated as required.-Assist clients with any requests they may have, process daily transactions and act as main point of contact for a portfolio of clients dealing with day to day matters across the range of services and products.-Daily Term Investment Renewals-Wire transfers-Foreign Exchange (Sundry & Booked)-Contract Delivery (Specially Priced)-Transactions (Drafts, Money orders and sundry)Marketing: -Prepare “Welcome Letter” and Team Information to be signed by Private Banker.-Composing, translating and typing routine letters, memos and emails.-Prepare meeting agendas.-Assist Private Banker in preparing presentations and client proposals.-Making travel arrangements for the team.Credit: -Check daily overdraft reports and provide recommendation i.e. reason for O/D and when coverage expected to Credit Associate.-Handle confirmations of Unallocated Trading Account statements.-Handle Visa application process, obtaining the necessary documentations from the client and ensuring proper programming for payment.Sundry: -Open Accounts-Assist in Sales Tracking-Review Dormant Account.-Review daily Overdraft & Activity Report. Monitor account balances, sign off and refer to respective PB before filing the same.-Process Expense Claims-Prioritize work -Follow up procedures for Returned Mail and Hold MailKey Internal Relationships: -Private Banker-Global Investment Solutions Group-Portfolio Managers-Functional support staff-Banking administration staff-Compliance and Risk management staff-IWM staff
Job Requirements: (Knowledge/ Experience): -Proven client service skills: ability to earn respect of sophisticated clients-Proven relationship management skills: ability to develop mutual relationships and clearly articulate RBC s value proposition-Proven communication (written and verbal) skills in English, French and Spanish are (other languages such Portuguese would be considered a valuable asset)-Ability to deal with clients at all levels-Strong interpersonal skills-PC Literacy

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