Senior Deck Supervisor (Housekeeping)

At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise line industry, RCI is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail with us. We are currently seeking Senior Deck Supervisors to join our team. Potential candidates must have at least five years of related housekeeping supervisory experience in a resort, hotel or cruise line. More than 40,000 people have already selected Royal Caribbean International to be their employer and so should you! Responsibilities include but are not limited to: * Oversees all operational aspects of staterooms on assigned deck(s), ensuring cleanliness, maintenance and presentation standards are managed to brand standards at all times, while managing deck supervisors and their reports * May follow-up with room inspections and offer training and observation when needed * Responsible for decision making and offering ideas to better the housekeeping department and procedures, while working closely with assistant executive * Evaluates team to ensure high quality standards are met, while recognizing top performers and applying progressive discipline as needed to lower performing employees * Monitors and aides in compliance to all USPH cleaning and sanitation procedures throughout the assigned areas constantl * Takes ownership and accountability for reacting to guest feedback and requests * Supports HK Management in problem solving, and achieveing and exceeding goals and targets
Hiring Requirements: · Minimum of three years of supervisory experience in supervisory housekeeping of large 4 or 5 Star hotel or cruise ship with at least 500 rooms · Demonstrated experience supervising team of at least 30 employees · Minimum of three to five years of guest room cleaning experience in 4 or 5 Star hotel or cruise line equivalent · Specific knowledge of principles for providing exceptional customer service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to work positively and cooperatively in a diverse team environment · Working advanced knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required · Required to speak, read and write English clearly and distinctly · Ability to speak additional languages such as Spanish, French, Mandarin, Italian or Portuguese preferred · All shipboard employees must be physically able to participate in emergency life saving procedures and drills

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