Bilingual Customer Care - Portuguese

This inbound Bilingual Customer Care and Support position is a front line Call Centre role using a computerized information system. The Customer Care Agent provides detailed information and case resolution in client's products and services in English and Portuguese. Call types include help wiring money, inquiries into transaction completion, send bill payments, and purchase money orders and prepaid services. Contact is generally inbound and may have an outbound call back component. Refers callers to other third parties for escalated problem resolution.

Specific Responsibilities

Receives calls which are with limited response adaptation required
Possess a thorough knowledge of the client's products and can provide detailed information to customers
Has fluency in responding to common questions asked of customers
Reads and researches relevant materials and resources to stay current in program
Utilizes prescribed quality call handling processes
Required to meet specific performance standards
Serves to improve customer product knowledge
May perform some outbound follow up as required
Initiates customer fulfillment requests via standard procedures and/or third party contact
Answers customer questions using formatted screens, scripts and procedures
Conducts warm transfer of calls to functional specialist for more detailed information on product areas
Essential Qualifiactions

Education/Knowledge: High School graduation or College enrollment. General knowledge of windows-based applications.
Experience / Skill: Minimum 1 year experience in Customer relations, preferably in Call Centre Sales environment.
Must be fluent in at least English and Portuguese languages.
Minacs is an Equal Opportunity, Affirmative Action Employer
We thank all applicants however, only those under consideration will be notified.

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