In Store Banker, Retail Partnership

Position Purpose:
Position Purpose The In-Store Banker (ISB) is responsible for promoting co-branded product offers in selected Shoppers Drug Mart (SDM) store locations. The ISB works independently in a rotating set of SDM store locations, attracting, educating, and guiding prospects to buy co-branded products either in the moment or through an online application at a later time. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values & Guiding Principles, ensuring adherence to Privacy principles.

RBC offers a Total Rewards program including competitive salary, opportunities for performance bonuses based on performance thresholds along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings plans. In addition to the Total Rewards program, this role provides a unique opportunity for personal and professional growth.

Please note: While we thank you for your interest, only those with whom an interview is to be scheduled will be contacted.

Key Accountabilities:
Key Accountabilities 1. Based on a predetermined schedule, promote the RBC/SDM products in store at the SDM locations. 2. Educate customers on the benefits of the products. 3. Develop and manage the SDM relationship at an employee and store level. 4. Engage in feedback and peer mentoring sessions with the Regional Manager and other In-Store Bankers. 5. Conduct activities that result in generating more clients and business. 6. Take personal accountability for learning and development.

Job Requirements: (Knowledge/ Experience):
Required Capabilities Knowledge/Accreditations  RBC Products and Services  Security of technology  Client privacy policies  Client experience principles  Basic ATM knowledge  The Optimum Loyalty Program  RBC/SDM Product Offering

Experience  Experience delivering RBC client advice and value proposition  Previous retail experience is an asset

Skills/Competencies/Attributes  Approachable, outgoing, confident and optimistic  Outstanding communication skills  Strong rapport building with clients  Quick to build relationships with RBC and SDM employees  Genuine and authentic  Focused on building win-win solutions  Self-starter and independent worker  Comfortable working alone  Comfortable with ambiguity  Adapts to client needs  Able to overcome customer objections and maintain professional composure  Experience delivering RBC client advice and value proposition  Laptop and RBC communication applications (Outlook)  Online and Tablet applications

Fluency in Spanish, Portuguese or Polish is an asset.

Education  Post secondary diploma/degree

Special Conditions The successful candidate will be constantly challenged to reach higher levels of performance contributing to market success. Flexibility is required to work non traditional hours/days of the week. Work location will change from week to week. Transportation flexibility will be required. Position requires long periods of standing.

Required Skills/ Competencies/ Attributes:
Education:
BA/BSc

Required Accreditation(s):
Special Conditions:
Flexibility in location and work hours.

Diversity:
Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best – put clients first.

To apply: http://ca.indeed.com/rc/clk?jk=693a3ec7906a9c0b&from=vj&grandfrom=ja&tk=16jo9oftm069g703