Spare Parts Advisor

The successful Incumbent requires a University degree or College diploma (preferably in Engineering), 5 years of related experience; good analytical and problem solving skills; effective time management skills; strong communication skills; and the ability to cultivate good relationships with both agents and customers.

Desirable Qualifications

Additional language capabilities in Portuguese, Spanish, German, Italian, and/or French and tunneling industry experience considered a strong asset.

Responsibilities

The Incumbent will serve as the primary contact for end users of Tunnel Boring Machines (TBMs) in assigned geography region, accurately and promptly respond to requests, guide and advise clients on purchases, prepare sales contracts, source drawings, cost and lead time information for parts, review cost, availability and delivery information in order to calculate quoted prices.

Job Duties:
1. Serve as the primary direct contact for end users of TBMs for replacement spare parts. 2. Achieve a minimum of $2.5 million USD of annual sales in assigned territory. 3. Promptly and accurately respond to all requests in regards to the sale of all spare parts for TBMs. 4. Guide and advice clients as to the appropriate parts or alternatives based on the intended machine maintenance. 5. Issue and revise spare parts lists for all new TBMs, used TBMs (when applicable) and TBM proposals. 6. Prepare international bilingual contracts and supporting documentation for required part sales exportation. 7. Source drawings, product cost, supplier lead time, manufacturing lead time and request new part # s as needed. 8. Utilize cost information, part type and customer location to calculate prices by part number per customer order. 9. Review price, availability, and delivery time with the Parts Sales Manager and when transactions exceed $500,000 directly with the Vice-President of Sales, concerning delivery dates of spare parts prior to advising customer / agent. 10. Maintain accurate records of all transactions, i.e. inquiries, sales invoices, expediting, etc.

11. Initiate the current ERP process:

Assume full control over the routing of parts throughout the inventory control system until order shipping takes place and the Customer receives notification.
Ensure all manufactured spare parts are signed for quality check by foreman of responsible department prior to any spare parts orders being shipped.
Ensure quality service is given towards all customer spare parts orders.
When required, assist in obtaining drawings and opening of work orders for spare parts.
12. Internal expediting and tracing of all sales orders. 13. Follow any documented ISO workflow policies and procedures developed for the department. 14. Lead plant tours and short presentations for visitors. 15. Visit customers industry gatherings and job sites to observe TBM operation and to further build relationships. 16. Other related duties and projects as assigned.

To apply: http://ca.indeed.com/rc/clk?jk=e5b2888e9bcf12df&from=vj&grandfrom=ja&tk=16jgigus806ag4m6