Part Time Customer Sales Advisor

Purpose of the role

The Part Time Customer Sales Advisor is responsible for providing high level customer service and support, processing bookings, supporting the schools with bookings issues.

Main responsibilities of the job

Sales and Marketing:

• Sell programmes to agents and prospective clients.
• Build effective relationships with agents to ensure the successful fulfilment of sales and services via agents.
• Control and monitor the sales and booking process to ensure effective sign up and enrolment.
• Developing existing and new business in an agreed territory.
• Working with Regional Sales Managers (RSMs) and Full Time Customer Sales Advisors (CSAs) to identify existing business to be serviced and developed; new business contacts to be worked on.
• Undertaking research on your allotted territory, including size of market, market conditions (e.g. economic, availability of visas etc), competitive environment (using agent websites, brochures, etc.)
• Monitoring agent’s worldwide sales and analysis via XLR stats.
• Understanding/updating/briefing other staff when necessary on status of agent/country, including credit control and finance issues.
• Monitoring of worldwide service and ensuring we meet service targets.
• Any other reasonable duties which may be assigned from time to time.

Customer Service and Administrative work:

• Handling enrolments (bookings) and enquiries to schools in Canada.
• Handling changes to enrolments (booking) and enquiries to schools in Canada.
• Providing detailed advice and information on courses and services offered at those schools, as well as information on Canadian immigration/visa regulations.
• Developing excellent relationships with our partners to maximize the volume of business they supply to us in that region.
• Building strong relationships with colleagues in Canadian schools and developing high level of familiarity with each school's staff and facilities.
• Providing efficient, friendly and proactive customer service to partners and school personnel, while continually looking for ways to improve service, response times and quality of information.
• Take responsibility for your administrative tasks, i.e. faxing, filing and scanning etc. where necessary.
• Any other reasonable duties which may be assigned from time to time.

Critical Competencies: skills and abilities required for the role

Skills
• Sales & Customer service skills (Demonstrated experience in establishing, developing and building client relationships, experience in Sales and Marketing within the services environment)
• Time management
• Communications and interpersonal skills
• Flexibility
• Languages of advantage such as Japanese, Arabic, and Portuguese
• Professional level of PC literacy (MS Outlook, Excel and Word)
• Accepts regular feedback from supervisors and works towards developing your skills.

Competencies
• Quality focus
• Results orientation
• Customer focus
• Networking and relationship building
• Teamwork and knowledge sharing
• Punctuality
• Adaptability

This job description is not intended to be all-inclusive. The employee will also perform other reasonable and related duties assigned, and employer reserves the right to revise or modify this description as required.


Reply to: job-esazt-1614310690@craigslist.org