Bilingual English/Portuguese Technical Support Representative

Bilingual (English/Portuguese ) Technical Support & Client Service Representative Our client is a growing provider of software and payment systems that enable retailers to increase revenues by offering additional products and services. As a result of steady growth, our client is currently seeking a Bilingual English and Portuguese technical support and client service representative for its support center.
Our ideal candidate has had one to two years technical support or point of sale support experience. You must be technically inclined, and enjoy troubleshooting hardware and software issues over the phone. You will also provide training to new clients over the phone, and must have the skills to assist clients who may be frustrated.

The work schedule rotates on a monthly basis, and is as follows:
11:30AM - 8:00PM
10:00AM - 6:30PM
9:00AM - 5:30PM

You must be comfortable working weekends and holidays:
the contact center is open year round.

Responsibilities:

•Provide technical Support for point of sale terminals
•Log all customer incidents into tracking system including customer symptoms, diagnosis, resolution and escalation as necessary
•Ensure the integrity of customer data in related systems
•Assist customers with software downloads
•Train retailers on functionality of the point of sale system including processing a sale, reporting, setting to training mode and administrative functions
Qualifications

•Bilingual in English/Portuguese is required
•1-2 years technical support/troubleshooting/point of sale support experience
•Knowledge of point of sale terminals and long distance industry an asset
•Call center experience an asset Inbound/Outbound calling
•Strong computer skills
•Computer literate with knowledge of Microsoft office (Word, Excel,), MS Outlook, network and Intranet environment
•Strong verbal and oral communication skills including sales and negotiation and conflict resolution
•Flexible and adaptable able to accept change in a positive and proactive manner
Our client offers a competitive compensation package that includes benefits, quarterly incentives and more. Apply Now!


Location: Toronto, Ontario (ON), Canada
Start Date: ASAP
Rate: 34000 - 38000 CAD
Contact: Jennifer Glass
Please send Resumes (CV's) as WORD (any version) attachments.
Open To: Applicants must be eligible to work in the specified location
Posted Date: 04/03/2010
Reference: JS283-1/2229939- (PLEASE quote this reference number.)

Maiores informações: http://www.jobg8.com/JobG8SearchFullView.aspx?aid=JOBG8&jbid=201&jid=2229939