Spanish / Portuguese Help Desk

Company: INTEQNA
Date Posted: February 26, 2010
City: Vancouver, BC

Job Description:



Our client is looking for an outstanding person to join their team on a contract basis to provide technical support to their Brazilian and Latin America team from Vancouver.

In this contract role, which will be at least 6 months and may lead to a permanent role, you will:


Respond to helpdesk requests which would include troubleshooting;
Setup new computers & repair existing ones;
Configure loaner laptops for travellers;
Day to day support of video/phone/web conferencing;
Day to day support of the telephone system (password resets, new users, office moves);
Inventory all computers for software licensing and hardware;
Handle all application Installations;
Manage access on file server;
Create and manage accounts;
Training for new users and existing users;
Manage backups while System Administrator is away;
Preferred Software Experience

Office 2007;
Windows XP, 7;
Symantec Endpoint;
Exchange 2007;
Symantec Backup Exec;
Accpac;
Server 2003/2008; and Windows.



Education and experience

Technical college diploma;
Previous work experience: 1 year +;
Working knowledge of fundamental operations of relevant desktop software, hardware and other equipment;
Knowledge and experience of customer service practices; and related experience and training.



Language skills


English - a must;
Spanish - preferred; and Portuguese - a plus.


If you are interested in this contract role, please send your resume to Ed Chyzowski at the Vancouver office of INTEQNA by clicking the 'Apply by Email' button below. Please include your expected hourly rate and target base salary for consideration when this role becomes a permanent position.


Response Information:

To apply for this position, please click the appropriate "Apply" button (or follow the application instructions listed in the Job Description above). If more than one Apply button appears below, please select the option you prefer.

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