Bilingual Portuguese Technical Support Analyst, for IBM Canada

•Software and Hardware Support
•Team oriented fun environment
•24/7 rotating shifts
Technical Support Representative position for first level support. Working within a call centre environment. 100% over the phone troubleshooting. The call centre runs 24/7. (rotating shifts) It is a 2-5 year assignment.

Responsibilities:
Technical Support Representative position for first level support. Working within a call centre environment. 100% over the phone troubleshooting. The call centre runs 24/7. (rotating shifts) It is a 2-5 year assignment.
· Communicate with customers via inbound/outbound calls, or the Internet
· Analyse, diagnose and resolve potential issues with products or services
· Log inquiries and complaints using the company database
· Advanced knowledge of: MS Office, MS Outlook, Networking , Lotus SmartSuite
Lotus Notes, Windows 98, 2000, XP, LAN/WAN , TCP/IP , Connectivity and General hardware

Requirements:
· At least one year of Technical Support experience (call centre experience a plus)
· Bilingual Portuguese
. High school diploma
· Knowledge of computer operations
· Willingness to rotate shifts, as needed
· Ability to work in a changing environment
· Solid problem-solving skills
· Ability to type 30-35 words per minute
· Strong communication and interpersonal skills

Perks:
· Pay rate of $18.00/ hour + 4% vacation pay + eligible statutory holiday pay
· Prompt weekly pay via direct deposit
· Referral bonus
· We invest in your personal and professional growth by providing you with free training opportunities via our our employee web site www.myKelly.ca

If you are qualified for this opportunity, please click on "Apply Now / Online"

We invite you to visit our website www.kellyservices.ca to apply to this position and to view other job opportunities and our branch locator.

About Kelly Services:
Kelly Services, a Fortune 500 company, a trusted pioneer of the staffing industry since 1946, offers fulfilling employment to over 750,000 employees annually. Temporary, Temp to Perm and Permanent job opportunities are available in such areas as Office Services, Accounting/Finance, Light Industrial, IT, Marketing, Science and Call Centre. Kelly Services is an Equal Opportunity Employer. Join our winning team today!

Maiores informações: http://ca.livejobs.recruitadvantage.com/job/job_details.cfm?id=157060