Systems Applications Specialist

Company Overview

Disney Interactive Media Group (DIMG) is a segment of The Walt Disney Company (NYSE: DIS) responsible for the creation and delivery of Disney branded interactive entertainment and informational content across multiple platforms including online, mobile and video game consoles around the globe. DIMG core businesses include Disney Interactive Studios, which self publishes and distributes a broad portfolio of multi-platform video games, mobile games and interactive entertainment worldwide; and Disney Online, which produces the No. 1 Community-Family & Parenting Web site and an industry-leading suite of online virtual worlds for kids and families.




JOB DESCRIPTION

This level-headed, creative problem-solver will be responsible for configuration, programming, maintenance and daily support/development of all studio applications including the company intranet, communications applications (JIVE, CMS), and other shared services (JIRA, Confluence, PMO tool). This person will also research, analyze, troubleshoot and debug issues related to business applications. They will also perform programming enhancements and quality assurance procedures to ensure integrity of databases and applications. As well, they will liaise with various departments to research and define recommended applications to address process, and performance issues.




RESPONSIBILITIES

Engage in projects dealing with new application assessments and existing application improvements. Research, develop, test and deploy any application enhancements and assist with deploying new applications for the studio. Concentrate focus on operational performance, improvements, processes, tracking, and QA testing.
Engage in maintenance, performance tuning and establishment of best practices for all software and application services on an as-needed basis. Configure, test, monitor, and maintain functionality of software and applications. Ensure stability and efficiency of all application services. Maintain and execute patch/version upgrades and schedules, ensuring that they are valid and up to date.
Provide additional support to the System Operations team by engaging in other projects on an as-needed basis for hardware and network-related services. Along with Systems Operations team, ensure stability and efficiency of all server and network services.
Act as second-level support for application administration, configuration and usability issues via the Help Desk system.
Maintain documentation of studio back office applications, including configuration, operation and support processes.



REQUIREMENTS

Bachelor of Science in Engineering, Computer Science or related field.
Microsoft Certified Technology Specialist an asset.
Minimum 5 years experience managing applications in IT industry.
Application design and implementation experience.
Experience with remote management.
Experience with Atlassian tools, databases, Macs and Systems Administration a plus.
Proficient with Windows Enterprise Environment, Linux, VMWare, LDAP, Systems Monitoring Tools, VPN , Mac and web-based applications.
Application experience with JIRA, Confluence, SVN, Extensis, Anthill an asset.
Network/server management experience with Linux, LDAP, Firewalls, WLAN, VPN an asset.
Fluent in English.



SPECIFIC SKILLS

Able to work under pressure/ deadlines.
Able to diagnose and work efficiently to solve problems.
Able to work independently or with a team.
Able to plan and operate complex systems.
Excellent problem solver.
Able to communicate, facilitate and work effectively with non-technical users.
Project management experience and presentation skills.
Must be flexible for minimal after hours on call.



ADDITIONAL INFORMATION

Relocation will be provided.



Req ID 245400




STUDIO OVERVIEW

Club Penguin ( www.clubpenguin.com ), a division of Disney Online, provides one of the largest and fastest-growing virtual worlds for children. Club Penguin works to maintain a fun and safe online entertainment experience by using filtering technology and live moderators. The virtual world of Club Penguin contains no third-party advertising and is free to use and enjoy, however a subscription membership provides access to additional features that enhance the play experience. Club Penguin is headquartered in Kelowna, British Columbia, Canada, and can be played in English, Portuguese, French and Spanish.

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