Concierge (p/t)

Position Description:


RESPONSIBILITIES:
Reporting to the Chef Concierge, the Concierge Agent is responsible for:
„X Providing exceptional guest service with a passion to continually exceed expectations, and anticipate guest needs.
„X Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.
„X Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis.
„X Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Vancouver community and hospitality service providers in our area.
„X Strong and effective written and verbal communication with all other departments, highlighting guest requirements to ensure the proper level of service is delivered at all times.
„X Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures.
„X Actively participate in the Fairmont Pacific Rim¡¦s environmental program and department specific initiatives in working towards sustainable operations.
„X To be Health & Safety conscious and actively involved in maintaining a safe work environment.
„X Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
„X Performs any and all other tasks which are assigned by management.
„X Upholds the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials and applying 5 Diamond Service Standards at all times.

QUALIFICATIONS:
„X Thorough knowledge of hotel operations, including Guest Services, Front Desk, Reservations and Royal Service is required.
„X A working knowledge of a second language and its application in the hotel and hospitality industry would be an asset, especially French, Spanish, Japanese, Portuguese and/or German.
„X A thorough understanding of the structure and operation of the hotel, tourism and travel industry.
„X Computer literacy a must including applications in Property Manager, Word, Internet, Excel
„X A seasoned professional, with exceptional presentation and a mature demeanor.
„X Excellent communication skills including written, verbal, body language, facial expressions, telephone and interpersonal and leadership skills.
„X Self-motivated, resourceful, , highly organized, extremely detailed, calm under pressure, effective at multi-tasking, prioritizing, follow up, thinking on the run, problem solving, accountability and the proven ability to work well under pressure.
„X Previously demonstrated the commitment to exceeding guests' expectations at all times.
„X A Post-Secondary Degree or Diploma in Hospitality from a recognized institute is preferred.
„X Strong knowledge

Maiores informações: http://www.fairmontcareers.com/JobDetails.aspx?&cid=0&title=&eid=&pid=1&jid=10280&page=9