Reseller Technical Support Specialist

Work at SMART Technologies, and you can be part of a team that creates and markets leading-edge hardware and software tools sold around the world. You can join the many skilled professionals who make SMART the global leader in the interactive whiteboard product category. Consider a career at one of Canada’s fastest growing companies. You’ll find a dynamic, challenging environment that encourages initiative and rewards creativity.



SMART is recruiting a reseller technical support specialist for its Calgary office. Reporting to the manager, reseller technical support, you will facilitate the effectiveness of SMART’s reseller channel and field sales staff by managing requests, administering sales programs and providing general support.



Your responsibilities will include the following:

· Providing telephone, e-mail and chat support to SMART’s resellers

· Reviewing and following up on applications for funds or price protection

· Tracking sales, equipment and subscriptions

· Entering call data and updating the client relationship management (CRM) database

· Data conferencing with remote resellers and SMART staff at a distance

· Initiating, implementing and administering customized support projects and programs that aid in channel knowledge and sales of SMART products

· Establishing strong relationships with SMART’s reseller channel

· Arranging new reseller support staff orientation and training

· Representing reseller support on cross-functional teams

Requirements
You have the following qualifications:

· Degree or diploma in business or a related field, or an equivalent combination of education and experience

· At least one year’s experience in sales, support or marketing

· At least one year’s experience working with a CRM database

· Proficiency using various computer applications, including Microsoft® Office software, e-mail and the Internet

· Strong ability to work in a collaborative team environment

· Excellent written and verbal communication skills in English and either Spanish or Portuguese

· Experience with international internal and external communications

· Strong analytical and processing skills

· Ability to follow through on customer issues to ensure they are fully resolved



Location Calgary, AB

Competition SV-008-HQ

Application deadline: May 27, 2010


Maiores informações: http://www.jobpath.com/Jobs/Smart-Technologies/Reseller-Technical-Support-Specialist/J8H0KM74NNPC9C6QLF3/?CSH=csh_smarttech&FBJ=True&DID=j8h0km74nnpc9c6qlf3&cbRecursionCnt=1&cbsid=720367cf862d473a8ee647ab115f599d-326045559-VF-4