Reseller Technical Support Specialist

Job Description


Work at SMART Technologies, and you can be part of a team that creates and markets leading-edge hardware and software tools sold around the world. You can join the many skilled professionals who make SMART the global leader in the interactive whiteboard product category. Consider a career at one of Canada’s fastest growing companies. You’ll find a dynamic, challenging environment that encourages initiative and rewards creativity.



SMART is recruiting a reseller technical support specialist for its Calgary office. Reporting to the manager, reseller technical support, you will facilitate the effectiveness of SMART’s reseller channel and field sales staff by managing requests, administering sales programs and providing general support.



Your responsibilities will include the following:

· Providing telephone, e-mail and chat support to SMART’s resellers

· Providing troubleshooting and technical support to SMART's resellers

· Entering call data and updating the client relationship management (CRM) database

· Data conferencing with remote resellers and SMART staff at a distance

· Establishing strong relationships with SMART’s reseller channel

· Representing reseller support on cross-functional teams





Job Requirements


You have the following qualifications:

· Degree or diploma in computer technology or a related field, or an equivalent combination of education and experience

· At least two year's troubleshooting experience in a technical support role

· Proficiency in Windows 2000, XP and Mac, with basic knowledge of Linux

· Proficiency using various computer applications, including Microsoft® Office software, e-mail and the Internet

· Strong ability to work in a collaborative team environment

· Excellent written and verbal communication skills in English and either Spanish or Portuguese

· Excellent customer service skills with the ability to establish trust relationship with clients

· Strong analytical and processing skills

· Ability to follow through on customer issues to ensure they are fully resolved



Location Calgary, AB

Competition SV-008-HQ

Application deadline: May 27, 2010

Maiores informações: http://www.careerbuilder.ca/CA/JobSeeker/Jobs/JobDetails.aspx?ipath=EXIND&siteid=cbindeed&Job_DID=J8H0KM74NNPC9C6QLF3&cbRecursionCnt=1&cbsid=b011fd6f89aa49e9bb4f095d7aecd405-326539066-RB-4