Support Consultant (Finance) Portuguese fluency

Skills:
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES ? Fluency in English and Portuguese a must ? Knowledge of French or Spanish an asset ? Degree in Business or Finance (preferred) or equivalent work
Date:
5-4-2010
Description: As one of the world's leading providers of business software, SAP delivers products and services that help accelerate business innovation. Today, customers in more than 120 countries and 25 industries run SAP applications - from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations.

PURPOSE AND OBJECTIVES
SAP Canada is the leading provider of high-quality IT support & services to international SAP customers. Currently we are looking for an experienced Support Consultant with Financial & AP/AR expertise and fluency in English & Portuguese or Spanish to support customers that are using our SAP Business One solution. SAP Business One is a single integrated business management application for small and medium businesses including all core business functions: Accounting and financials, Sales and customer relationship management, Purchasing and operations, Inventory and distribution, Reporting and administration.

In this challenging role, you will join the global Business One organisation on its mission to achieve total customer satisfaction in the mass volume market. You will have a dual reporting line to the global functional topic lead and to the local Support Team Manager.


EXPECTATIONS AND TASKS
In a support capacity, you will have the following key responsibilities:

? Troubleshooting complex 2nd and 3rd level issues (Finance & AP/AR areas) reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
? Correctly evaluating the impact of the reported issues on our client's business
? Liaising with Development Teams to identify bugs and missing product functionality
? Documenting solutions to known issues and consulting questions
? Moderating Product Discussion Forums
? Participating in internal projects that drive Support Automation and Partner Enablement
? Working Hours: 12:00 - 21:00 Eastern Standard Time


WORK EXPERIENCE
Minimum 2 years Product Support experience in a Multinational Company (preferred)

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
? Fluency in English and Portuguese a must
? Knowledge of French or Spanish an asset
? Degree in Business or Finance (preferred) or equivalent work experience
? Expert knowledge of the business process at small or medium business from financial, sales, AP/AR, and purchasing perspective
? Expert knowledge of ERP applications
? Accounting/Book-keeping expertise (working knowledge of South & Latin American accounting practices an advantage)
? Good understanding of IT technologies
? Knowledge in SQL query language an asset
? Excellent problem solving & analytical ability
? Strong customer focus & interpersonal skills
? Excellent communication skills (written and oral in all required languages)
? Ability to work as part of a multi-cultural team


Maiores informações: http://seeker.dice.com/jobsearch/servlet/JobSearch?op=302&dockey=xml/f/0/f0e82f509f4319912f6cf6c0e16e85dd@endecaindex&source=19&FREE_TEXT=