terça-feira, 27 de julho de 2010

Manager, Customer Service

Description


National Bank Financial Group is an employer of choice, having ranked among the top 50 employers in Canada for five consecutive years.
With 17,000 employees, the Bank offers a stimulating and rewarding work environment based on skill, performance, cooperation and quality customer service.


The National Bank is currently looking for a Manager - Customer Service for its Sales and Personal Banking sector located in Toronto.



*** The incumbent of this function must be available to work on Fridays until 8:00pm and on Saturdays from 8:30am to 3:00pm.
*** Please note that the work schedule may vary according to operational needs.


Nature of contribution

Reporting to the Branch Manager, you will help develop business and ensure client loyalty by offering efficient service. You will mobilize a team of representatives to ensure quality service. You will support a team of Financial Services Managers in the achievement of their objectives. You will also ensure optimal communication between the branch and various Bank units. In addition, you will contribute to the overall profitability of the branch.


Main responsibilities

As a Manager - Customer Service, you will ensure that clients are greeted politely and receive courteous, personalized and efficient service. You will set sales referral objectives and transactional products objectives, monitor them and ensure their allocation. You will support a team of representatives in the achievement of their objectives, guide them and advise them with regard to their work methods and sales techniques. You will be responsible for enforcing the application of customer service standards and for managing complaints. You will also ensure the sound management of a team of representatives, create a stimulating work environment, identify training needs and support the development of these resources.

You will also lead the team of representatives in identifying customers' financial requirements, in addition to making sure the team promotes Bank products and services and referring customers to the appropriate individuals. You will ensure that security standards are respected and the procedure in effect is applied. You will also ensure that the operational activities of the branch are carried out in an efficient manner.

In addition, you will produce an improvement plan with regard to the quality of the labour pool. Lastly, you will make sure that the budgets under your control are respected.



Qualifications



•Completed Bachelor's degree in a related field and one year of relevant experience
•Experience in personnel management, an asset
•Sales experience, an asset
•Knowledge of financial products and services, an asset
•Portuguese and Italian (spoken and written), an asset

Equal opportunity employment is an integral part of the Bank's values and commitments.
The Bank offers competitive incentive compensation, along with excellent benefits and continuing education programs.
Only candidates under consideration will be contacted.
In this document, the masculine gender designates both sexes with no discrimination intended, and is used only to facilitate reading.

To apply: https://banquenationaleducanada.taleo.net/careersection/e8k61cf/jobdetail.ftl?lang=en&job=434620

Senior Internal Auditor

Johnson Controls is a world class employer where ingenuity and excellence are welcome. We are a global market leader in Automotive Experience, Building Efficiency and Power Solutions with over 130,000 employees in over 150 countries. For over a century, Johnson Controls has been working to find new ways to improve the places where people live, work and travel, which in turn gives our employees the chance to change the world. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge in an environment that values teamwork, integrity and diversity. Join us now! Your Ingenuity is welcome!

•Proactively plans and leads audits and special projects throughout Europe, Asia, and on occasion the U.S.
•Defines the specific objectives, theory and scope of audit work to be performed, including risk analysis and audit programming.
•Assists in the coordination of relevant international audit activities with the independent public accountants.
•Ensures audit approach and work program addresses the highest risk areas given the time available.
•Determines if subsidiaries are complying with important local laws and regulations.
•Analyzes processes and data and assesses level of compliance with applicable procedures, adequacy of controls, efficiency and effectiveness of operations and accuracy of reported information.
•Drafts and discusses audit findings with lead auditors and management of the audited unit (and higher level management, as appropriate)on a timely basis.
•Completes work-papers appropriate to the type of assignment including review of working papers complied by other Audit Team members as considered necessary.
•As necessary, assists in conducting reviews of hardware, software and data in terms of security, management, and data integrity.

Qualifications

•B.S. or B.B.A. in Accounting or equivalent. Advanced degrees related to business and management are desirable.
•Professional certifications such as CPA , CIA, CMA, and CISA, or similar international certifications, are desirable.
•4-7 years of recent auditing experience or a combination of audit and accounting and finance experience of which minimum 3 years must be from audit, a significant portion of it on site in Europe and Asia. Commensurate experience will be judged on an individual basis.
•Experience should be with a public accounting or industrial firm providing significant exposure to multinational operations.
•Fluency in English required. Other foreign language skills, preferably in Portuguese, German, French or Mandarin Chinese are desirable.
•Experience with Sarbanes Oxley related matters.
•Strong knowledge of internal control theory, major import/export and other important laws and regulations and current GAAS and GAAP. This knowledge must cover Europe, Asia and the U.S.
•Strong skills in cost and inventory accounting, and in manufacturing plant auditing , including financial, operational and control areas. Strong knowledge of accounting for long term construction and facilities management contracts and related service.
•Strong ability to highlight and communicate opportunities for improvement within the organization including increasing profits through better control over its investments, systems, activities and decision making.
•Excellent communications skills, including significant experience in written and oral reports and presentations in English to high-level management.
•Sound managerial skills to enable supervising staff on audits.
•Help ensure Brussels based audit staff team members fulfill their roles, maintain state of the art audit skills, and in due course are ready to transition to roles of increasing responsibility throughout the organization.
•Reasonable familiarity with current computer and network technology.
•Ability to work effectively with people even under difficult circumstances.
•Recognizes that changes in circumstances and customer expectations alter objectives and priorities, and demonstrates adaptability.
•Builds collaborative relationships and contributes to the efforts and accomplishments of teams throughout the JCI organization.

To apply: https://johnsoncontrols.taleo.net/careersection/10040/jobdetail.ftl?lang=en&job=723100&src=JB-13140

Videographer

COMPANY OVERVIEW
Disney Interactive Media Group (DIMG) is a segment of The Walt Disney Company (NYSE: DIS) responsible for the creation and delivery of Disney branded interactive entertainment and informational content across multiple platforms including online, mobile and video game consoles around the globe. DIMG core businesses include Disney Interactive Studios, which self publishes and distributes a broad portfolio of multi-platform video games, mobile games and interactive entertainment worldwide; and Disney Online, which produces the No. 1 Community-Family & Parenting Web site and an industry-leading suite of online virtual worlds for kids and families.

JOB DESCRIPTION
As part of the Production Operations team, the Videographer will create all Disney Online Studios Canada (DOSC) video productions. The Videographer will storyboard, script, produce, shoot, edit and voiceover all training videos, corporate events and Club Penguin production and promotional videos.

RESPONSIBILITIES
• Create video productions from concept to completion stage.
• Assist in the creation of standard DOSC video specifications/guidelines.
• Deliver videos and convert existing videos to standard format per video specifications.
• Convert videos to desired format per stakeholder requests.

REQUIREMENTS
• Some post secondary preferred.
• Knowledge and experience with the complete video production process.
• Production studio experience preferred.
• Experience with Final Cut Studio or Adobe Premiere, Adobe Photoshop, Adobe After Effects, Audio Software, and Adobe Media encoder.
• Fluent in English.

SPECIFIC SKILLS
• Able to take video productions from concept to completion stage.
• Able to clearly communicate training material in script and video form.
• Able to collaborate with creative teams and meet stakeholder requirements.
• Able to execute tasks to the expectation of internal customers and stakeholders.
• Able to work under pressure and meet tight deadlines.
• Detail and customer service oriented.
• Strong collaboration skills.
• Able to work independently and as part of a team.
• Excellent oral and written communication skills.
• Easily able to prioritize.

ADDITIONAL INFORMATION
• Relocation will NOT be provided.
• 3-month temporary position.
• Demo reel showing past work on creative and corporate videos required.

Req ID 257695

View all Disney Interactive Media Group jobs at www.dimgcareers.com

To expedite consideration, we highly recommend that you BOTH upload your resume AND copy and paste the text when creating your candidate profile.

A special privacy policy applies to applicants for jobs based in the Canadian provinces of British Columbia and/or Ontario. Please click on the link titled “Canada Privacy Notice” on the left-hand navigation bar for more information.

STUDIO OVERVIEW
Club Penguin ( www.clubpenguin.com ), a division of Disney Online, provides one of the largest and fastest-growing virtual worlds for children. Club Penguin works to maintain a fun and safe online entertainment experience by using filtering technology and live moderators. The virtual world of Club Penguin contains no third-party advertising and is free to use and enjoy, however a subscription membership provides access to additional features that enhance the play experience. Club Penguin is headquartered in Kelowna, British Columbia, Canada, and can be played in English, Portuguese, French and Spanish.

To apply: https://disney.recruitmax.com/main/careerportal/Job_Profile.cfm?szOrderID=257695

segunda-feira, 26 de julho de 2010

PHYSIOTHERAPY

PHYSIOTHERAPY Assistant P/T 11-5. Long Term Care Home Dundas/Ossington area. Must speak Portuguese. 416-489-8888 mhoover@achievahealth.ca

Talent Research Manager – Latin America and Caribbean

HR Solutions (HRS) enables and supports the HR Business Partners and line managers in the delivery of their business objectives. It is the operational and consultative arm of the Diageo HR Organization. Functions include Resourcing, HRIS, Payroll, Employee Relations, Learning, and all HR systems and processes that enable data transactions, employee inquiries, and administrative activities.
The Resourcing team ensures the best external talent is available to the business when and where needed.
This role will source external talent across Latin America and the Caribbean with a particular focus in Brazil, Argentina, Chile, Peru, and Jamaica.

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Purpose of Role:

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To build high quality external talent pipelines to address both current and future talent needs for Diageo in the region utilizing Diageo’s global recruiting principles.


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Market Complexity:

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Delivers external top talent required to optimize Diageo’s performance, achieve diversity objectives and meet regulatory requirements.
Focuses on assigned functions/regions and works towards the tasks set by talent needs [communicated through Performance and Talent Reviews (PTRs), HR Business Partners and line managers].
Manages a range of relationships with key stakeholders in HR and the Business
This person is a member of the America’s Resourcing team supporting activity in Canada, United States, Latin America & the Caribbean.

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Top Accountabilities:

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· Talent Pools – through effective use of appropriate sourcing channels, build external talent pipelines for current and future vacancies/talent gaps (social networks, talent mapping, on-line recruitment); Maintain external talent information through tracking best talent moves and communicate with them (via Candidate Relationship Marketing)
· Pre-screening – pre-screen external talent to build ‘long list’ of candidates for Hiring Managers and Business Partners to interview, using the Diageo Capabilities as a benchmark
· Team Cooperation– work effectively and efficiently with the America’s Resourcing Team and the HR Business Partners to deliver high caliber “long lists” of candidates for specific roles and ensure placement of the best talent at Diageo in the shortest possible time (Time to hire targets)
· 3rd Party Management– Set up effective relationships with and work with recruitment agencies in the region – key partners in attracting and hiring best talent into Diageo (for no more than approx. 30% of roles)


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Qualifications and Experience Required:

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Fluent in English, Spanish and Brazilian Portuguese (required for consideration)

Experience in one of the leading search firms/recruitment agencies or in-house Talent Acquisition function is critical

Excellent stakeholder engagement, relationship building and influencing skills

Ability to proactively source candidates from a variety of channels.

Customer service mindset

Ability to ensure an excellent candidate experience

Understanding market trends and applying these to sourcing strategies

Ability to use modern technologies in talent attraction processes such as LinkedIn Recruiter

Adept at online search techniques and well versed in online attraction strategies

Attention to detail on systems usage. Excellent system abilities to leverage existing and future system



EEOC Statement (Only for US Users. For other markets, please leave blank) Diageo is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Diageo does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Diageo also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

To apply: https://sjobs.brassring.com/EN/asp/tg/cim_jobdetail.asp?partnerid=11729&siteid=208&jobId=1223349

Coordinateur(rice) de la logistique de transport global

Date de début : today

Taux horaire / salaire annuel : according to experience

Mobilité : none

Global Transport Logistics Coordinator

Lactopur Inc. is a small, well-respected international dairy trading company with family values. Individuals are constantly challenged. We invest a lot in training, and are recognized as being one of the best managed companies in the industry. It is never boring, never dull. It's demanding but gratifying.

The Global Transport Logistics Coordinator is responsible for handling outbound/inbound Ocean and Truck shipments by effectively managing all facets of the transportation cycle from supplier to client.

You are a multi-tasker with developed organizational skills and a positive attitude. You are ready to rise to a new challenge. You are also fluently bilingual.

Responsibilities
• Responsible to coordinate the movement of all products, into destination and out of the origin site to meet the needs of the customer, the accounting personnel, partners and the Traders.
• Ensure shipping and receiving records are entered in the system (NAVision by Microsoft Dynamics) in a timely and accurate manner according to business requirements, and report any quantity discrepancy to the Product Coordinator and Finance Dept.
• Issue and process export documentation from order to final payment and delivery (BL instructions, invoice drafting, etc.).
• Examine letters of credit and provide critical input to the credit and sales department to secure validity of the letter of credit.
• Send export documents through the bank on documentary collection accounts.
• Work with freight forwarders and customs brokers to resolve import/export operational issues.
• Carrier Management as it relates to performance and Rate negotiations
• Insure prompt cargo release and prompt payment to Lactopur.
• Prioritize and organize workload within a multi-task and high stress environment.
• Meet critical deadlines for providing information on forwarding of documents, invoicing and other accounting department needs.
• Maintain accurate and orderly files.
• Maintain up to date freight quotes and actively review whenever possible to always have the latest information on record.
• Establish and maintain contact with clients and vendors in order to insure accuracy and timeliness of export documentation issuance and delivery as well as punctuality of payment of receivables and payables.
• Serve as logistics support and contact person for the international sales department whether they are in the office or in the field.

Qualifications
• Preference for a college degree or a professional degree (e.g. technical D.E.C.) focusing on international logistics.
• 1-2 years experience in international trade and customer service.
• At ease with contacting people over the phone.
• Great negotiations skills.
• Proficient in Microsoft Office Suite (ability to work with spreadsheets and create formulas). Working knowledge of Microsoft Dynamics a plus.
• Perfect English and French oral and written.
• Working knowledge of the Spanish language a plus.
• Fluency in a foreign language desirable (i.e. Arabic, Portuguese).
• Strong customer service skills.
• Excellent organization, priorities evaluation and team integration skills.
• Filing wizard.
• High degree of attention to details, accuracy and quality of work.
• Works well under pressure.
• High degree of availability and ability to work overtime.

Permanent, full time position offered. A pleasant work environment in downtown Montreal, personal and professional development programs offered. Salary according to experience.

Coordinateur(rice) de la logistique de transport global

Lactopur Inc. est une PME renommée dans son secteur d’activité, le commerce international des produits laitiers. Lactopur Inc. est une entreprise avec des valeurs familiales où les employés sont constamment mis au défi. Nous investissons beaucoup dans le développement professionnel et nous sommes reconnus comme une des compagnies les mieux gérées dans l’industrie. Chez nous les journées ne sont jamais monotones. Le travail est demandant mais valorisant.

Le Coordinateur(rice) en logistique de transport global est responsable du trafic entrant et sortant des marchandises sur les vaisseaux ou les camions en gérant de manière efficace tous les aspects du cycle de transport, du fournisseur au client.

Vous êtes une personne qui aime exécuter des multiples tâches de manière concomitante, avec un sens aigu de l’organisation et une attitude positive. Vous aimez les défis. Vous aussi parfaitement bilingue.

Responsabilités
• Responsable de la coordination des mouvements des tous les produits de l’origine jusqu’à la destination à la satisfaction du client, du département de comptabilité, des vendeurs et autres partenaires d’affaires.
• S’assurer que les données des envois et des réceptions sont entrées dans le système informatique (NAVision by Microsoft Dynamics) de manière prompte et an accord avec les protocoles établis.
• Emettre et traiter la documentation à l’exportation depuis l’ordre jusqu’à la livraison (émettre les instructions de BL, ébauche de facture).
• Examiner les lettres de crédit reçues et fournir une critique pertinente et détaillée au département vente et crédit en ce qui concerne sa composition, les risques et sa validité.
• Envoyer des documents d’exportation à travers une banque pour des comptes de remise documentaire.
• Travailler avec les transitaires et conseillers douaniers pour résoudre les problèmes opérationnels lies à l’export/import.
• Gérer la relation avec les transitaires pour toujours négocier les meilleurs prix.
• Assurer l’envoi et le dédouanement rapide du cargo et les payements des clients dans les bons délais.
• Gérer les priorités et organiser la charge de travail sous pression.
• Rencontrer les dates limites critiques imposées et fournir l’information pertinente sur l’envoi des documents, facturation et autres besoins du département de comptabilité.
• Maintenir une filière ordonnée et précise.
• Maintenir une liste des prix de transport maritime récents et réviser ces prix de manière régulière pour avoir l’information la plus récente.
• Établir et maintenir le contact avec les clients et les fournisseurs pour s’assurer de l’exécution parfaite de l’administration de la transaction et du transport.
• Fournir un support logistique et un contact permanent aux vendeurs pendant leur séjour sur le terrain ou au bureau.



Qualifications
• Préférence pour un diplôme universitaire ou technique (e.g. D.E.C. technique, diplôme professionnel) dans la logistique globale.
• 1-2 ans d’expérience dans le domaine du commerce international et le service à la clientèle.
• À l’aise avec le contact client ou fournisseur par téléphone.
• Des habiletés de négociateur.
• Niveau avancé d’utilisation de la suite Microsoft Office (capable de travailler avec des tableaux Excel, macros, etc.). Connaissances en Microsoft Dynamics un plus.
• Niveau expert en anglais et français parlé et écrit.
• Connaissances d’espagnol de travail un plus.
• Connaissance d’autres langues un atout (e.g. arabe, portugais).
• Des fortes habiletés interpersonnelles.
• Une excellente organisation, évaluation des priorités et capacité de s’intégrer dans une équipe.
• Un crack de l’organisation des fichiers.
• Une grande attention au détail dans le travail quotidien pour obtenir des résultats précis et de haute qualité.
• Travaille bien sous pression.
• Haut niveau de disponibilité et capacité de faire des heures supplémentaires au besoin.

Permanent, temps plein. Un milieu de travail plaisant en plein milieu du centre-ville montréalais, des programmes de développement professionnel mis à disposition. Salaire dépendant du niveau d’expérience.

To apply: http://www.jobboom.com/mod-bin/prod/poste_detail.pl?langue=F&p_noPoste=1438031&p_classe=sjwvdAtOk0BvY&cid=JBFlux09CanFrIndeed&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

Inside Sales Representative

General criteria
Essential - English written and spoken - Mandatory

Important - Fluency in Spanish & Portuguese is an asset

Essential - 2 year of previous telephone sales experience

Important - Insurance industry experience an asset

Essential - Proven experience selling software solutions

Job description
Oceanwide is a world-leader in web-based collaborative business solutions with an established worldwide presence in Marine and other specialty lines of insurance. Our applications are designed for companies of all sizes who want to streamline and simplify their operations while improving profitability.

The company employs over 110 people in Montreal and Antwerp and is proud to announce that Oceanwide was ranked 25th in Deloitte’s Technology Fast 50 for Canada and 157th for the Fast Technology 500 for all of North America.


Inside Sales Representative - CargoCover


Primary Responsibilities:

• Inside sales and support by telephone from our Montreal office
• Deliver web based product demonstrations and materials to close new business and increase revenues
• Manage and maintain sales pipeline and drive all Small to Mid size Business accounts to close
• Conduct effective prospecting activities through appointments, cold calling, lead generation and follow-ups
• Provide continuous correspondence with business prospects to reinforce and sell the value of the company’s solution
• Communicate with the software development team on all customer enhancement requests and product requirements.
• Assist with functionality testing to validate business requirements.
• Post and pre-sales support.
• Coordinate CargoCover’s participation in tradeshows including shipments, marketing material, etc


Requirements & Competencies:

• English written and spoken - Mandatory
• Fluency in Spanish & Portuguese is an asset
• 2 year of previous telephone sales experience
• Proven experience selling software solutions
• Insurance industry experience an asset
• University education
• Comfortable working with MS Office


Oceanwide is an equal opportunity employer that offers a fast-paced and dynamic environment. Our employees enjoy competitive salaries, group benefits, an Education Assistance program, and much more.

Thank you for your interest in Oceanwide only those candidates selected will be contacted.

__________________________________________________________________

Oceanwide est un chef de file en matière d’applications d’affaires collaboratives sur le Web. Notre entreprise est présente mondialement dans le domaine de l’assurance maritime ainsi que d’autres spécialités dans le domaine de l’assurance. Nos applications sont conçues pour les compagnies de toutes tailles qui désirent rationaliser et simplifier leur exploitation tout en améliorant leur rentabilité.

Oceanwide compte plus de 110 employés à Montréal et à Anvers, et nous sommes fiers d’annoncer qu’elle s’est classée au 25e rang au palmarès Deloitte Technology Fast 50 pour le Canada, et au 157e rang au Fast Technology 500 pour l’Amérique du Nord.


Représentant des ventes internes - CargoCover


Responsabilités:

• Ventes et support par téléphone de notre bureau à Montréal.
• Faire les démonstrations de nos produits et services afin de procurer les nouveaux clients et augmenter les revenues.
• Gérer et maintenir le « pipeline » et travailler avec les comptes pour les fermer.
• Faire la prospection en utilisant les rendez-vous, les appelles, générations des leads et les suivis.
• Travailler conjointement avec l’équipe du développement pour tous changements et améliorations au produit.
• Assister avec les testes fonctionnelles pour valider les besoins de nos clients
• Support pré et après-ventes.
• Coordonner la participation de CargoCover dans les salons commerciaux incluant l'expédition, le matériel de marketing, etc.

Compétences :

• Anglais fluent (parlé et écrit) – obligatoire
• Espagnol et portugais un atout
• 2 ans d’expérience en ventes par téléphone
• L’expérience pertinente en ventes d’un logiciel
• Connaissances dans le domaine des assurances un atout
• Diplôme universitaire
• Confortable about MS Office.


Oceanwide souscrit à l’égalité professionnelle et offre un milieu de travail dynamique. Nous offrons à nos employés des salaires concurrentiels, un régime d’avantages sociaux, un programme d'aide à la formation, et beaucoup plus.

Merci de l’intérêt que vous portez à Oceanwide. Nous ne contacterons que les candidat(e)s retenu(e)s.

To apply: http://www.jobboom.com/mod-bin/prod/poste_detail.pl?langue=A&p_noPoste=1439810&p_classe=sjSQwC09zn0Pw&cid=JBFlux09CanEnIndeed&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed