Deskside Support Specialist

Our Downtown Vancouver-based client needs to add a Helpdesk Support resource to their team for a 3 month contract with strong potential for renewal or conversion to full-time.

The successful candidate will be supporting the Systems Administrator who will be offsite. The current Sys-Admin will be traveling to the client's sites across North America to perform onsite work and will be available via phone for technical escalations.

The successful candidate will be required to:

o Respond to helpdesk requests which would include troubleshooting;

o Setup new computers & repair existing ones;

o Configure loaner laptops for travellers;

o Day to day support of video/phone/web conferencing;

o Day to day support of the telephone system (password resets, new users, office moves);

o Inventory all computers for software licensing and hardware;

o Handle all application Installations;

o Manage access on file server;

o Create and manage accounts;

o Training for new users and existing users;

o Manage backups while System Administrator is away;

o Run errands;

o Manage licensing and renewals;

o Supporting SharePoint & Groove ;

o Reorganizing how access is handled on the file server including working with departments to better organize their data;

o Automating the mapping of Vancouver user drives and syncing the My Documents folders for laptop users;

o Update all computers with the new Symantec Antivirus client; and

o Install and deploy a Windows update server for the Vancouver office and to all sites
Specialization and Skills:
Network and Infrastructure Desktop/Tech Support 2 - 4 years
MS Exchange 2 - 4 years
MS Windows Server 2003 2 - 4 years
MS Windows Server 2008 < 2 years
Windows (Desktop) 2 - 4 years

Additional Requirements: Deskside Support in a Windows (XP and/or Seven) desktop environment (2 - 4 years)
Exchange 2007 (Capable)
Symantec Endpoint & Backup Exec (Capable)
Windows Server 2003/2008 (Capable)
Nice to have: Accpac (Capable)
Nice to have: Toshiba Phone System (Capable)
Nice to have: Spanish and/or Portuguese (Capable)

Work Environment: Onsite in Downtown Vancouver
Small (<25) office, 250-300 Users across N. & S. America
Business Casual
Monday to Friday, Emergency on-call

Maiores informações: http://www.sisystems.com/index.cfm?mg=cpo.details&uv=%25%26%203X3%3C%40%20%0A