Technical Analyst

Job Description:


LABEL: Technical Analyst

STATUS: Permanent

LOCATION: Montreal, PQ

REPORTING TO: Global Service Desk, Technical Team Lead

SUMMARY OF RESPONSIBILITIES:

This position provides support to facilitate the operation of our clients Global Service Desk (GSD) in support of standard IT solutions (software and hardware) and related business processes. Technical Analyst will perform the role of primary point of contact for all customers addressing support requests (Technical and non SAP applications), making preliminary analysis, incident classification, dispatching and ensuring that all services are delivered according to Service Level Agreements.

QUALIFICATIONS:

University degree, or equivalent
Fluent English is essential
Fluent Portuguese, Russian is desirable; other languages are highly appreciated
Minimum two years experience working in an IT discipline, preferably in the areas of desktop support and customer service.
Knowledge of Microsoft operating systems, MS Office software and local network concepts and functionality.
Knowledge of corporate business and production systems an asset
Capability to use a service desk management application to fulfill the role of specialist.
Intermediate knowledge about all services provided by the GSD for which the service desk provides the customer interface, and ability to support the delivery on one or more services
Excellent telephone and written communication skills, reliability, with a customer service attitude.
The nature of the service desk will require some flexibility in working hours as well as rotational weekend support


Maiores informações: http://www.maxhire.net/clients/mh744/jobsearch_detail.asp?reference=9868