Call centre agent - technical support

Terms of Employment: Temporary, Full Time, On Call, Shift, Overtime, Weekend, Day, Night, Evening

Salary: $18.00 Hourly for 40 hours per week

Anticipated Start Date: As soon as possible

Location: Kanata, Ontario (10 vacancies )

Skill Requirements:


Education: Completion of high school, Completion of college/CEGEP/vocational or technical training


Credentials (certificates, licences, memberships, courses, etc.): Not applicable


Experience: 1 year to less than 2 years


Languages: Speak English, Read English, Write English


Specific Skills: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts


Work Setting: Computer hardware or software retailer/wholesaler, Help desk, Telecommunications industry, Computer systems unit


Computer and Technology Knowledge: Windows, Linux, Unix, Networking security , Internet, Applications - desktop, Security software, Spreadsheet software, Office Suites, Mail server software, Electronic scheduling software, Programming languages


Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Combination of sitting, standing, walking


Security and Safety: Criminal record check


Transportation/Travel Information: Public transportation is available


Other Languages: Cantonese, German, Japanese, Mandarin, Portuguese


Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning


Other Information:This position requires the candidate to have previous experience in a Network Security role, or a combination of previous experience and education.

Employer: Adecco Employment Services (Placement Agency)

How to Apply:


Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.


Contact Name: Katie Monsma
By Mail:
329 March Road, suite 228Kanata, Ontario K2K 2E1
By Phone: between 9:00 and 17:00: (613) 599-3151 ext. 241
By Fax: (613) 599-3162
By E-mail: katie.monsma@adecco.ca
Online: http://www.adecco.ca
Business Profile: Placement agency

Web Site: http://www.adecco.ca