segunda-feira, 28 de junho de 2010

SAP Support Consultant, SAP Business User Support-Deve

Description: As one of the world's leading providers of business software, SAP delivers products and services that help accelerate business innovation. Today, customers in more than 120 countries and 25 industries run SAP applications - from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations.

Do you want to engage in challenging work with enterprise-level customers and be supported with extensive on-going training opportunities for both technical and personal growth?

Join a worldwide Customer Support team of 1500+ where customer problems are our opportunities. We lead the marketplace through vision, technology and service. We use creativity to resolve problems and continually improve. We demonstrate a superior ability to work together across multiple sites, geographies, and cultures. Most importantly, we inspire each other, have fun and celebrate achievements.

We are seeking a Support Consultant who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to work closely with development oriented customers supporting complex fully client, client-server, multi-tier architecture and web based applications utilizing SDKs for the SAP Business Objects Software Suite. The Support Consultant will need the ability to support complex environments and provide root cause analysis on a variety of operating systems, platforms, databases and application and web servers.

Work with both expert and novice developers who are developing applications with our technologies
Think independently and apply effective problem solving skills
Recommend known technical solutions and develop workarounds for corrective action
Properly document communications and actions for customer issues in our CRM system
Isolate probable causes of issues; document and monitor Defects and Enhancement Requests
Contribute regularly to the internal and external Knowledge Base
Contribute to SAP Community Network in the form of Articles (White Papers), Sample Applications and participation in community forums
Act as an ambassador for the Business User Support organization
Participate in After Hours Support & Weekend Activities


Knowledge of SAP BusinessObjects Java or .NET SDKs is a plus
Experience in creating new knowledge base articles and whitepapers


Excellent diagnostic and technical analysis skills
A team player with a drive for continued learning and development in your field
A strong foundation in development concepts including Procedural and Object Oriented Programming
Strong understanding of client/server, web and Windows development concepts
Familiarity with Java development and technologies
Knowledge of one or more J2EE App Servers (Apache Tomcat, BEA Weblogic, IBM WebSphere)
Excellent communication skills
Ability to assess, plan and troubleshoot using independent thinking and creative problem solving techniques while collecting information about the customer issue
Discover and document new best practices

Desired Skills and Competencies:
Knowledge of SAP BusinessObjects products
Knowledge of SAP Products & Solutions including SAP Netweaver BI & SAP Business Suite
Prior industry experience solving technical issues for Enterprise Software custom applications
Demonstrate knowledge and skills with Java programming
Troubleshoot distributed applications
Ability to speak multiple languages (French, Portuguese or Spanish)

Computer Science degree/diploma or equivalent industry experience

To apply:

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