segunda-feira, 28 de junho de 2010

Portuguese Language Skills and Technical Aptitude? We have a job for you

Your skills and resume could be enhanced by the experience of working with our client, a global leader in the interactive white board technology niche. If you have language ability and technical aptitude, are energized by transformative technologies, and are keen to learn - this is a great opportunity. In this position, you’ll be troubleshooting technical issues and providing exceptional customer service support for our client’s software and hardware products for customers in the European market.

Blue Ocean is a best-in-class customer contact centre and we’re award-winning industry leaders in human resource practises. We’ll provide specific product training on the job for successful candidates. What you bring to the table is some experience and/or education; solid technical ability; commitment to customer service; and a track record of excellent attendance in addition to strong spoken and written English and Portuguese.

Numerous Positions:

Fulltime, year-round, 37.5 hours per week, Monday through Friday
European support jobs will be scheduled for 8 hour shifts between the hours of 3:00 am to 1:00 pm
Professional, friendly, fun work environment.
Your major responsibilities will be:

Provide customers with a superior customer service experience, through a variety of channels including phone, email, or live chat
To accurately diagnose issues and advise customers with respect to hardware, software and general customer support solutions.
To analyze symptoms and recommend solutions to problems.
Research questions utilizing appropriate resources.
Install and uninstall basic software. Verify proper hardware and software set-ups.
To fulfill customer requirements utilizing established processes and procedures
Effectively learn and utilize the software and hardware to meet the clients’ needs
Problem-solve to find the right solution for the customer; create a positive interaction with the customer.
As a successful applicant, you:

Have a combination of work experience and/or education from college, university or technical school/community college
Experience of 1 to 2 years in a technical customer support role would be an asset
Good working knowledge of computer set-up configuration (PC), plus working knowledge of software, hardware, PC, Mac, Windows. Ability to navigate application menus.
Technical aptitude – learn technical applications quickly
Multi-tasking skills and ability to work in a fast-paced environment
Ability to follow procedures accurately
Demonstrated empathy skills
Detail oriented
Typing speed of 40 – 60 words per minute
Excellent problem-solving, interpersonal and communications skills, written and oral
Able to regularly work between the hours of 3:00 am to 1:00 pm, Monday to Friday.
Language Requirements

Strong written and spoken communication skills in both English and Portuguese.
These positions will interest people who:

Are motivated to participate as part of a team
Interested in enhancing their knowledge and skills
Able to maintain excellent attendance
Committed to quality and service
To apply for this, or any other position, please fill out an application form online at

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