call centre agent - technical support.

Number of position(s) to fill : 15Offer N° : 2835520In-house job name (if different) : Business Helpdesk SpecialistIn-house reference (competitive examination n°, code, etc.) : ROL01026-11TELUS - http://www.telusmobilite.com
Work place
1155 rue MetcalfeMontreal (Québec)H3B2V6
Main functions
As a Business Help Desk Specialist you will be supporting priority business customers across Canada and internationally from a remote location. You'll gather information from customers, troubleshoot technical and account issues, and escalate cases as needed. You have technical troubleshooting experience, strong customer service instincts, and a passion for IT products and services. The work consists of a wide variety of platforms, technologies, and roles: Google Apps Support Experience with MySQL Familiarity with zone files and MX records Experience with HTML Windows desktop support (all versions) Windows server support (NT4 and up) Network support Basic hardware troubleshooting Our primary drive is to have a frontline team that has the ability to perform advanced troubleshooting and diagnostics of issues. The team will be driven to resolve tickets at first touch. Qualifications: Required Skills & Abilities Strong troubleshooting/problem solving skills Ability to prioritize and multitask work (Ability to use multiple PC & web-based applications simultaneously) Ability to perform job functions under stress and pressure Ability to adapt to new technologies Experience working on central helpdesk teams Strong verbal and written communication skills and analytical skills Excellent customer service skills Self-motivated, creative, flexible, willing to take initiative and be accountable Commitment to continuous self learning Commitment to document solutions and knowledge gaps as identified Experience using and troubleshooting Google Apps issues Must be willing to work various shifts as assigned (includes evenings, nights, weekends and statutory holiday) in a 24/7 work environment. Reliability and regular attendance is essential. Language Proficiencies: Must possess excellent French and English spoken and written skills Proficiency in any of the following languages is considered a strong asset: Spanish Portuguese
Requirements and working conditions
Educational level : SecondaryYears of experience related to the job offer :1 to 2 years experience
Languages asked for : spoken languages : French and Englishwritten languages : French and English
Other languages or details : Portuguese or Spanish are assets
Salary offered : 22,03$ - per hourNumber of hours per week : 37,50
Job status : permanentfull timeday, evening, night, weekend, shiftJob start date : 2011-06-06
Communication
Means of communication : Web site : http://telus.taleo.net/careersection/11240/jobdetail.ftl?lang=en&job=rol01026-11