Merchant Account Manager

About Us
AlertPay (AlertPay.com) is a rapidly growing leader in online payment solutions. The service provides individuals and businesses with the ability to securely send and receive payments online without exposing their personal information. Based in Montreal, Canada - we serve 190+ countries around the world and have over 6 million members.About the jobWe are currently searching for highly motivated, service focused Merchant Account Managers who have a great understanding of the payments or e-commerce market. As part of the Merchant Services team, you will be challenged to provide both proactive and reactive support to your assigned portfolio of high-value Merchant accounts on a day-to-day basis. Developing strong business relationships and trust with your clients will be key to your success. Adding value to our services and providing proactive client support will be your top priorities.You will be involved in helping new merchants setup their accounts, and then activity managing and supporting their account on an ongoing basis. This will be done through handling inbound phone calls, emails and live webchat, and by proactively calling and emailing your clients on a regular basis to help them with an issues they may be having - and to let them know about new services and features available to them. Your performance and success and will be measured through client satisfaction, retention, and financial account growth (increased transaction value).Your past success in Business-to-Business (B2B) sales and or Account Management together with your dedication to customer service and leadership skills will significantly contribute to AlertPay’s continued growth, and your success in this role.
Responsibilities
Develop new business & maintain excellent client relationships
- Establishing and maintaining strong client relationships through regular account management which will include regular telephone, email and webchat communication, as well as face to face or online meetings when appropriate.
- Meet or exceed transaction and income growth targets, and identify business improvement and growth opportunities
- Develop, present and implement plans to your manager for expanding the business relationship and opportunities for your assigned accounts
- Collaborate with teammates and maintain a positive and professional attitude fostering teamwork
- Special projects as assigned
Experience / Education
- Relevant degree in business, commerce, finance and / or marketing-related subject- 2+ years Business to Business (B2B) Account Management / Business Development experience
- Business to business communication experience
- Experience with online payment processing, POS payment processing, or with e-commerce companies highly beneficialRequired skills and abilities- Strong customer service skills necessary to build and maintain internal and external relationships
- Fluent in English (written and spoken);
fluency in a second language preferred (Spanish, French, Portuguese, German, Mandarin)
- Energy, motivation and an adaptable ‘can-do’ attitude along with the perseverance and patience to see projects through to completion-
Entrepreneurial drive, passion and ability to help shape the organisation’s Merchants Services department
- Polished and confident oral and written communication skills that allow you to relate easily to a wide variety of individuals
- Excellent computer skills and strong understanding of e-commerce
- Proven time management skills and the ability to prioritise effectively

Date: April 7, 2011
City/Town: Montreal
Location: QC/Montréal
Start: asap
Duration: full time employment
How to apply:
Apply Here:http://alertpay.jobscore.com/jobs/alertpay/merchant-account-manager/ao7-8MyaKr4k83eJe4bk1X