SAP Support Consultant, SAP Business User Support

PURPOSE AND OBJECTIVES



Do you want to engage in challenging work with enterprise-level customers and be supported with extensive on-going training opportunities for both technical and personal growth?



Join a worldwide Customer Support team of 1500+ where customer problems are our opportunities. We lead the marketplace through vision, technology and service. We use creativity to resolve problems and continually improve. We demonstrate a superior ability to work together across multiple sites, geographies, and cultures. Most importantly, we inspire each other, have fun and celebrate achievements.



We are seeking a Support Consultant who is driven by a desire to provide our customers with outstanding technical customer service. Their primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of our SAP Business Objects Software Suite. The Support Consultant will need the ability to support

complex environments and provide root cause analysis on a variety of operating systems, platforms, and databases.



EXPECTATIONS AND TASKS

Think independently and apply effective problem solving skills
Recommend known technical solutions and develop workarounds for corrective action
Properly document communications and actions for customer issues in our CRM system
Isolate probable causes of issues; document and monitor Defects and Enhancement Requests
Contribute regularly to the internal and external Knowledge Base
Act as an ambassador for the Business User Support organization
Participate in After Hours Support & Weekend Activities
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Excellent diagnostic and technical analysis skills
Excellent communication skills
Ability to assess, plan and troubleshoot while collecting information about the customer issue
Discover and document new best practices
Computer Science degree/diploma or equivalent industry experience
Desired Skills and Competencies:

Knowledge of SAP BusinessObjects products
Knowledge of SAP Products & Solutions including SAP Netweaver BI & SAP Business Suite
Prior industry experience providing message solving and service delivery for Enterprise
Software

Demonstrate skills at designing and optimizing systems
Troubleshoot distributed systems, including installation, migration, and networking
Ability to speak multiple languages (French, Portuguese or Spanish)
WORK EXPERIENCE

Support or administration experience with Windows, Linux, Solaris, HP-UX, and AIX
Support or administration experience of databases such as Oracle, SQL Server, and DB2
Support or administration experience with web application servers such as Tomcat, IIS, WebSphere or Weblogic
Support or administration experience with network related tools such as firewalls, proxies and load balancers
Experience in creating new knowledge base articles and whitepapers
AT SAP, YOU CAN IMPACT THE WAY BUSINESS IS RUN



Employment Type Regular Full Time

Job Location Vancouver, British Columbia

Canada

Travel 30

Location is either Vancouver, Canada or Orlando, Florida

Ability to speak multiple languages (French, Portuguese or Spanish)

Reference Code CA-53262070-EN-10-002



SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.

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