Bilingual (English / Portuguese) Technical Support & Client Service Representative

Our client is a growing provider of software and payment systems that enable retailers to increase revenues by offering additional products and services. As a result of steady growth, our client is currently seeking a Bilingual English and Portuguese technical support and client service representative for its support center.



Our ideal candidate has had one to two years technical support or point of sale support experience. You must be technically inclined, and enjoy troubleshooting hardware and software issues over the phone. You will also provide training to new clients over the phone, and must have the skills to assist clients who may be frustrated.



The work schedule rotates on a monthly basis, and is as follows:



11:30AM - 8:00PM

10:00AM - 6:30PM

9:00AM - 5:30PM



You must be comfortable working weekends and holidays: the contact center is open year round.



Responsibilities:



Provide technical Support for point of sale terminals

Log all customer incidents into tracking system including customer symptoms, diagnosis, resolution and escalation as necessary

Ensure the integrity of customer data in related systems

Assist customers with software downloads

Train retailers on functionality of the point of sale system including processing a sale, reporting, setting to training mode and administrative functions



Qualifications



Bilingual in English / Portuguese is required

1-2 years technical support/troubleshooting/point of sale support experience

Knowledge of point of sale terminals and long distance industry an asset

Call center experience an asset Inbound/Outbound calling

Strong computer skills

Computer literate with knowledge of Microsoft office (Word, Excel,), MS Outlook, network and intranet environment

Strong verbal and oral communication skills including sales and negotiation and conflict resolution

Flexible and adaptable - able to accept change in a positive and proactive manner



Our client offers a competitive compensation package that includes benefits, quarterly incentives and more.

Apply

To apply to this position please forward your resume as a MS Word attachment to: workopolis@bilingualrecruiters.com

If you have already been in contact with a consultant from Bilingual Recruiters, please contact them directly to confirm your interest in this position.

Due to the high volume of resumes received please be advised only those selected for an interview will be contacted. No phone calls please.

Also, to view other Bilingual Positions, please visit our website at http://www.bilingualrecruiters.com/