Customer Service Representative

SUMMARY
As a Biztree Customer Service Representative you will use telephone, email and fax to receive orders, answer customer inquiries, resolve technical and order-related issues, assist customers in product selection, navigation of our website, downloads etc. This is a full-time permanent job.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Respond to customers’ sales and service inquiries (phone and email)
- Enter orders and process payments (phone and online)
- Upsell/cross-sell related products and add-ons
- Provide after sales service and support
- Manage complaints concerning billing or products sold
- Manage online fraud cases
- Manage order fulfillment
- Other related tasks may be assigned


QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

- College degree (CEGEP) is required
- An ideal candidate would have 1-3 years of related experience
- Experience with computers is essential (Windows, MS Office and the Internet)
- Great communications skills, comfortable in talking over the phone
- Proficient in English or French, oral and written, as well as one of the following languages; Italian, Portuguese, German or Arabic.
- Have a commitment to delivering service that exceeds customer expectations
- Creative problem solving skills
- Ability to work autonomously with a minimum of supervision
- Candidate must be professional, dynamic, responsible, organized and creative
- Good knowledge of basic marketing strategies (Internet marketing a plus)
- Experience in B2B sales and/or Internet and software products a definite plus

Salary offered is very competitive ($40,000+ per year), with good conditions (Collective Insurance, vacations, etc).

Join a team of professionals in a dynamic and growing software company!

Please send us your resume in either English or French.

www.biztree.com
Reply to: job-qduwg-1645007733@craigslist.org